Great service, very responsive
Very good service, they reached out to me unprompted 15m after purchase and delivered the bike to my place even if I was supposed to pick it up. Great experience
24 November 2023
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Company details
Written by the company
JUIZZ is de formule voor elektrische fietsen. Ontdek het alternatief voor de auto in de stad, bijvoorbeeld voor woon-werk verkeer tot 45 km/uur. Kom langs en maak een proefrit op een e-bike, speed pedelec of elektrische bakfiets.
Contact info
Gedempte Oude Gracht 5-9, 2011 GK, Haarlem, Noord Holland, Netherlands
- 023-304 0500
Understaffed
Honestly, the store is really difficult to contact, they never answer the phone not directly or from the central customer service. The bike isn't as ordered, its not ready as shown on their internal system, they are quite rude etc. Unfortunately stuck with them as that's who the bike was supplied through, but every time I dread going into the store as they are just not fun to deal with. They quite obviously need more staff to be able to do what they want to do. They are just overwhelmed.
9 August 2023
Unprompted review
Great shop with great people, but they're just too busy
The people at Juizz Haarlem are very nice, helpful and friendly. They have a great variety of bikes and good advice. Unfortunately they are so busy there are quite some delays and it is very difficult to get in contact with the store to find out what is going on. The main customer service centre is not particularly helpful because they also struggle to contact the Haarlem store. It's a great shop with great people, but unfortunately they can't keep up and it hurts their customer service.
11 August 2023
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