Judith Williams Cosmetics Reviews 273

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

4.6

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Judith Williams products

I have been using various Judith Williams products for several years now, purchased from QVC.
I have never had a problem. i have always been very happy with the price, the performance and the quality.
I first found her magic makeup, many years ago and wondered if it would work. I bought a tube which was only 30ml and thought it would not last very long. how wrong could i be. not only did it work but i used it every day and it lasted months. even when i thought it was empty, I still managed to squeeze out enough to last another 3 weeks.
2 years ago i purchased magic balm as i couldn't get the makeup. it is amazing. not as strong as the makeup coverage but gives a natural glow and cover. it also has sun protection which is a big bonus.
I have tried the retinol, the rose oil selection, cleanser, toner, perfume, hand cream and makeup. I have not been disappointed.

27 May 2025
Unprompted review
Judith Williams Cosmetics logo

Reply from Judith Williams Cosmetics

Dear Patricia,

thank you so much for your wonderful review and for being a loyal fan of Judith Williams products over the years!

We’re truly delighted to hear that you’ve enjoyed such a wide range of our products — from the Magic Make-up and Magic Balm to the Retinol and Rose collections. Your kind words about the quality, performance, and value of our products mean the world to us.

Thank you again for sharing your experience — and for your continued trust and support.

Warmest regards,
Your Judith Williams Team ❤️

Rated 1 out of 5 stars

Judith Williams retinol night cream

Terrible experience with retinol night cream after opening jar and using for about a week I noticed a grey spot in the cream which after about a week of not using the cream it slowly turned into a kind of mould and it didn't smell nice. It took several complaints photos and batch numbers to QVC and Judith Williams to sort the problem as it was a tsv part of a 3 part set of which ì had bought 2 sets from qvc and given a couple of items away as Christmas presents ìt became a real problem. Anyway I hopefully will get a full refund and I hope someone is able to test the cream to see what the problem is.

1 March 2025
Unprompted review
Judith Williams Cosmetics logo

Reply from Judith Williams Cosmetics

Dear Lynda,

thank you very much for your honest feedback.

We are truly sorry to hear that you were not satisfied with the products and that they did not meet your expectations.

Unfortunately, we are only responsible for the Judith Williams Onineshop (https://www.judithwilliams.com/). If you purchased the product from another retailer (such as QVC), we regret that we are unable to send a replacement or issue a refund.

If you purchased the product directly from us, please feel free to contact us regarding a refund at the following email address: info@judithwilliams.com

We would like to once again apologize for the inconvenience. If you have any further questions, please don’t hesitate to reach out to us.

Warm regards,
Your Judith Williams Cosmetics Team ❤️

Rated 1 out of 5 stars

Judith Williams RETINOL SCIENCE eye cream allergy

I bought the Judith Williams RETINOL SCIENCE eye cream at DM in Munich. After using it for the first time, I had an allergic reaction with red spots on my face. At first, I thought it might be caused by another skincare product.

So I did a test: when I used all my other skincare products, I had no issues at all. But as soon as I applied the Judith Williams product, I experienced an allergic reaction with red spots on my face. I have almost never had such an allergy before.

I really think the brand should conduct more testing on this product! I also don’t usually write reviews, but I’m doing this because I hope others won’t have the same reaction as I did. I’ve also seen that other customers have had similar experiences. Your brand should really address this issue!!!

22 February 2025
Unprompted review
Judith Williams Cosmetics logo

Reply from Judith Williams Cosmetics

Dear Rebecka,

Thank you for your honest feedback – we’re truly sorry to hear about your reaction to the Retinol Science eye cream.

Retinol is a highly effective active ingredient, and it's not uncommon for sensitive skin to initially react with redness or irritation. We recommend introducing it gradually (e.g. every 2–3 days) and combining it with a rich moisturizer.

Please know that we take all feedback and concerns very seriously and are always committed to finding a solution. If you haven’t already, our customer service team would be happy to assist you personally in our chat or via mail.

❤️ - Best regards,
Your Judith Williams Cosmetics Team

Show reviews in all languages. (273 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look