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Rated 1 out of 5 stars

Ok, back on the 8th Feb 2021, Jubiter took £221.00 from my account to by crypto, somehow, they passed me over to a company called Axe Management, where after several months, loans etc I am facing l... See more

Company replied

Rated 1 out of 5 stars

Very disappointed Dishonest people try to hard sale! If you are a Trading platform like what you claim, why keep pushing people for giving away credit card detail? If you are purely a currency e... See more

Company replied

Rated 3 out of 5 stars

Jubiter has been fantastic helping me with my recent transaction for bitcoin. Just be careful not to use any outside sources to control the use of bitcoin on your behalf. I've had problems with Globa... See more

Company replied

Rated 1 out of 5 stars

Jubiter is a scam company that has now closed their site down so if you are expecting to get a return of any funds it will never happen. If you go onto sitejabber reviews and tap on their site thi... See more

Company details

  1. Currency Exchange Service

Information provided by various external sources

Jubiter offers the most secure and simplest way to buy Bitcoin instantly using your credit card or debit card of any cryptocurrency exchange.


Contact info

You should know

1.5

Bad

TrustScore 1.5 out of 5

356 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

CAM ALERT

CAM ALERT: Avoid Jubiter / EitExchange – I Lost $39,000

I am writing this review to warn others about a devastating experience I had with the trading platforms Jubiter and EitExchange. I invested a total of $39,000, believing I was growing a legitimate cryptocurrency portfolio. The platform reflected a balance of 11.2 BTC, which made me believe my investment had grown significantly.

However, when it came time to withdraw my funds, everything changed. The platform suddenly disappeared without notice. Websites went offline, customer service vanished, and I was left with nothing. The so-called “profits” were nothing more than fabricated numbers used to lure me into depositing more funds.

This is not just poor service – it’s fraud and theft.

A criminal case is ongoing, and I am sharing my experience to prevent others from falling into the same trap. These platforms operate with no regulation, no accountability, and have left many victims with severe financial losses.

If you come across Jubiter, EitExchange, or anyone promoting them – STAY AWAY.
These are fake trading platforms designed to deceive and steal from innocent investors.

31 May 2024
Rated 3 out of 5 stars

Complete scam they will charge fees on…

Complete scam they will charge fees on transactions that don’t go through. Lost my whole account just trying to swap

UPDATE:
2 days later they reached out via discord to let me know the total amount lost to fees would be refunded.

18 January 2025
Unprompted review
Rated 1 out of 5 stars

What a scammers

What a scammers. I’ve bought some bitcoins back in March 2021 and Jubiter have now closed their doors and I can’t access my account or withdraw my funds.

20 March 2023
Unprompted review
Rated 1 out of 5 stars

Jubiter is a scam

Jubiter is a scam company that has now closed their site down so if you are expecting to get a return of any funds it will never happen. If you go onto sitejabber reviews and tap on their site this is the message you will get.

Thank you for years of support, our exchange has closed its doors.
For any issues please contact
support @ jubiter.com They work alongside scam companies such as finvestings.com and Sanako Service Ltd who are registered off shore in the Marshall Islands.

1 October 2023
Unprompted review
Rated 1 out of 5 stars

iall bitcoins are scammers stay away from them invested 500 pound with jubiter bit…

i invested 500 pound with jubiter bit coins and they put me on to a trick scammy trading platform my bitcoins were held in a company wallet and i lost the lot i asked the trading platform for a withdrawal and they ignored me i believe that jubiter were to blame and i now believe that the whole thing is a scam and people who tell me any different are con men stay away from bitcoins they are sheer con artists that should be jailed for a long time jubiter included

21 June 2023
Unprompted review
Rated 1 out of 5 stars

$JUP Is a massive fraud scheme

$JUP
Massive price manipulation, and once again we have unchecked fraud courtesy of our completely failed governance and regulatory systems.

Lost my net worth again, this is a pump and dump ponzi fraud scheme

27 June 2022
Unprompted review
Rated 1 out of 5 stars

The Most Horrible Exchange to buy from.

The most horrible exchange to buy from.
I bought some BTC on Jubiter.com in 2019 but they frustrated all efforts to send it out of their platform. I queried and was told it is safe in their custody. I relaxed only to find out in March 2021 that they have suspended wallet services without any prior notice to transfer my coin. When I contacted them, they requested for information to confirm my identity and claims. I supplied everything and when they realised that I was able to supply all they needed, they came up with their fraudulent act. They insisted they MUST take 5% of my BTC before they could send me the remainder.
To avoid losing everything, I accepted their condition. They ended up taking more than 5% and sending me the remainder. It is not seen anywhere that a decent cryptocurrency exchange would do this to a customer.

I am still working on briefing the Authorities in my country of residence of this scam because Jubiter.com fraudulently ceased a percentage of my coins after paying for it.

Authorities in Slovakia ( their home country) are already aware this scam.
They MUST send me the remnant of my coin.

1 February 2022
Unprompted review
Rated 1 out of 5 stars

Not Good

Ok, back on the 8th Feb 2021, Jubiter took £221.00 from my account to by crypto, somehow, they passed me over to a company called Axe Management, where after several months, loans etc I am facing loosing my savings (thousands£££), this is a long story short.
I want to know how Jubiter put me with Axe Management
Quote from your email....
RE: (#9767240) Re: Congratulations your Bitcoin is on its way

29 November 2021
Unprompted review
Jubiter logo

Reply from Jubiter

Hello,

Jubiter does not have anything to do with Axe Management.

We are only a crypto currency exchange and nothing else. If you exchanged your funds into Bitcoins and transferred them to another wallet, you need to speak with the owner of the wallet and have him/her return the funds.

Rated 2 out of 5 stars

I deposited money to Jupiter on the…

I deposited money to Jupiter on the instructions of a online trader. Jupiter sent me ticket numbers and asked for ID proof, this was sent, how ever I found that the bit coins had been sent to the online trader. Jupiter support claimed that once the coins had been delivered to the wallet address it could not be returned. Although the money was deposited in my name the money was sent to another name. inconclusion I was actually scammed by the trader by my lack of Bitcoin savvy

22 November 2021
Unprompted review
Jubiter logo

Reply from Jubiter

Hello,

Jubiter only provided crypto currency exchagne and nothing else.

We do not have any affiliation with any trader.
If you willingly transferred the Bitcoins to a different wallet, we are unable to recover them.

Rated 1 out of 5 stars

These people are thieves

These people are thieves. DO NOT DEAL WITH THEM. They will fleece you out of cash and still want to come back for more from you. NO MORALS, HEART OR SOUL. THE EASY MINEY THEY WILL TRY TO GET OUT OF YOU IS ALL THEY ARE MADE OF. DO NOT BELIEVE ANYTHING THEY PROMISE OR SAY, LIARS!!!!!!!!

8 November 2021
Unprompted review
Jubiter logo

Reply from Jubiter

Hello,

Could you provide us additional details regarding the issue at hand?

I was unable to locate your account, please provide us either the order ID or the email address.

Rated 1 out of 5 stars

I did not open the account with you

I did not open the account with you. Simon Genderk from finvestings.com stole my money and transferred it to an account bearing my name and I am exhausted telling you the same thing over and over again. You gave me the wallet account number but it was not right. I have updated FCA UK with that fact. The Estonia FIU have been informed along with the relevant Law Enforcement Agencies. Please if anyone has been scammed by any investment companies, inform your local FCA and make sure you leave a review on every platform that you can,

17 September 2021
Unprompted review
Jubiter logo

Reply from Jubiter

Hello Gee,

Thank you for your review.

After checking ouyr records, I can see that you have exchanged the funds yourself, and transferred the funds externally, outside of our platform.

Jubiter.com does not have any affiliation with finvestings.com, and we are unable to assist you in recovering the Bitcoins.

The only way for them to be returned is to have the reicpient of the transfer send them back.

Rated 1 out of 5 stars

i bought $900 bitcoin last night and…

i bought $900 bitcoin last night and immediate after i made the payment, the site said i need to send additional verification and i sent it to Head of Customer Relationship (Emma) immediately, i sent my front and back drivers licence and utility bill and still date i have heard anything from them. my name is Mariejosee from Ohio and now i cant even access my account on their website. i think i was robbed. i should have checked their reviews before trading with them, my order number is 294561933,574561932

12 September 2021
Unprompted review
Jubiter logo

Reply from Jubiter

Hello Mariejose,

Thank you for your review.

After checking our records, I can see that your latest two orders have been declined, and we will be unable to accept orders on your behalf moving forward.

Furthermore, you had older orders that were completed successfully, and you never had any issues in the past. This clearly rules out your other claim of being robbed.

However, we reached out to you via email for additional informations and to ensure all of your questions are answered.

Rated 1 out of 5 stars

Rejected my selfie ID and blocked my account after payment

HI
I am expecting my money back to my credit card account between now and the end of the day if not I will be forced to write a bad review and explain exactly what went on with my transaction and account.

You have no right to block my account and deprive me access to it - not when I made a successful payment to you.

Release my funds back to me and I will have nothing to do with your platform again!

Thanks
Order #804560624
Amount USD 200

11 September 2021
Unprompted review
Jubiter logo

Reply from Jubiter

Hello Predrag,

Thank you for your review.

After checking our records, I can see that the order was declined from our side.

You were not charged, the debit on your account is merely a pre authorization charge, which will expire.

We have already rejected the payment and the funds will be returned shortly.

Regarding the account blocking, we are sorry but we cannot provide additional details about it. Due to our internal policies, we are unable to accept any further orders on your behalf.

Rated 1 out of 5 stars

Stay away

Stay away, the rotten souls spot is here
Bought £250 of Bitcoin via Jubiter.com when Cityinvestgp asked me to.
I wanted to invest and try new thing.
Cityinvestgp provide me a wallet address ro send the bitcoin to.
When Cityinvestgp asked me to skip the ID verification I thought that may be a scam. Imiedetley I have email Jubiter.com to stop any action with my money.
I was happy bacause on Jubiter.com web says the funds will be transferred when we have your ID copies.

THEY SENT THE MONEY ANYWAY
IGNORING MY EMAILS AND WITHOUT GETTING MY ID COPIES.
When I contacted them they said they have other security methods to verify my ID but they can't tell me what they are.

Time wasting, money and energy draining scammers

AVOID BIG TIME!

8 September 2021
Unprompted review
Jubiter logo

Reply from Jubiter

Hello Remi,

We appreciate your review.

Please note that we comply to the current legislation, and we have a robust set of KYC and AML policies that need to be enforced regardless of who the customer is.

As such, I can assure you that your identity has been confirmed on our platform.

We've made a request to you for additional data regarding your account, in order to help us locate it. Get back to us as soon as possible.

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