I have been a customer of the company for a few years now and would recommend the friendly service to everyone. The guy I deal with, Daniel, is always very helpful and knowledgable and can explain in... See more
Company replied
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i am unable to review an item i have not recieved The Jubilee Mint have resolved the matter and it was not their fault as it was all down to failure by royal mail who failed to deliver the item .... See more
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I expected the conversation to be quite brief and very professional, what I got was a rather "laid back" chatty chap a bit long winded. I even considered that I might be talking to a Scam phone call.... See more
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I have always had a great service from Jubilee Mint, having been a customer for many years. The website is easy to use & they have a good selection of coins at a great price. My account manager gets i... See more
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Company details
Written by the company
The Jubilee Mint offers an exclusive opportunity to acquire the world's most coveted limited edition gold, silver, and commemorative coins. Based at our Head Office and Order Fulfilment Centre in Dorset, our founder brings over two decades of experience in sourcing the latest releases and highly sought-after secondary market pieces from across the globe. Our mission at The Jubilee Mint is to provide collectors like you with access to the most sought-after coins from both the United Kingdom and the international numismatic market. Each coin we offer has been meticulously hand-selected, ensuring that you have access to the most desirable and sought-after pieces available. As experts in both contemporary and historic UK coins, including favorites like the silver Britannia and gold Sovereign, The Jubilee Mint also boasts a collection of silver and gold coins from the world's most renowned mints. We specialize in Royal Family commemorative coins and regularly introduce new releases to mark significant British anniversaries and events. What sets us apart is our ability to commission new issue coins produced in strictly limited quantities while maintaining the highest quality standards. These exclusive coins are made accessible to our customers, providing you with the opportunity to own pieces that many other collectors may never have a chance to acquire. Furthermore, our strong relationships with respected secondary market suppliers mean that you can secure even the most desirable coins, even if they are sold out elsewhere. At The Jubilee Mint, we take pride in ensuring 100% customer satisfaction. Our friendly and professional Customer Services team is dedicated to assisting you in every possible way. All orders are backed by our 30-day no-nonsense money-back guarantee. Additionally, we offer an easypay instalment scheme on select items, allowing you to spread the cost of your purchase, making it both affordable and flexible for your convenience.
Contact info
26-32 Oxford Road, BH8 8EZ, Bournemouth, United Kingdom
- 0800 038 5510
- customerservices@jubileemint.co.uk
- jubileemint.co.uk
4.6
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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What I ordered didn’t come until…
What I ordered didn’t come until Christmas Eve which was too late to get it to my grandson for his collection to say that I was disappointed but my grandson was devastated. Would not buy anything from you again. I rang and rang and rang and got told ring back ring back ring back And service rubbish.
24 December 2024
Reply from The Jubilee Mint
Dear Nigel,
Thank you for your recent order and for taking the time to share your feedback on Trustpilot.
Your initial order was placed on 7th December and shipped on 9th December via Royal Mail. When you informed us on 17th December that you had not received the coin, we promptly arranged for a replacement to be sent on 20th December via Royal Mail Tracked24. Unfortunately, the replacement item was not signed for until 24th December.
We sincerely apologise for the inconvenience caused by these delivery delays. While we do advise that deliveries can take 7 to 10 working days, particularly during the busy Christmas holiday season, we understand the frustration this may have caused. Despite our efforts to expedite the replacement, we regret that this did not fully resolve the issue as intended.
Please feel free to reach out if you have any further questions or concerns. We value your feedback and are committed to ensuring your experience with us is positive moving forward.
Best wishes,
The Jubilee Mint Customer Services Team
Polite response and efficient service.
Polite response and efficient service.
Order received within expressed time limit.
Very impressed
1 October 2024
Reply from The Jubilee Mint
Dear Paul,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Brian,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Always happy with the service
Always happy with the service, customer service is great.
11 December 2024
Unprompted review
Reply from The Jubilee Mint
Dear Carol,
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Excellent item
11 December 2024
Reply from The Jubilee Mint
Dear Steven,
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
The guy mis sold the coin
The guy mis sold the coin. I was not informed how small and pathetic the coin was, so I sent it back. Always calling so I've kindly requested no more calls. Also had to pay return and delivery postage so not buying anymore coins for now
4 December 2024
Reply from The Jubilee Mint
Dear Mr. Chapman,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were disappointed with the size of the coin.
To recap, the Una and the Lion coin was carefully struck in 0.5 grams of 999.9/1000 fine gold to the highest proof finish. This exclusive piece was offered at £69 plus postage, reflecting the precision and craftsmanship involved in its production.
If there is anything further we can assist you with, please don’t hesitate to contact us at 0800 038 5510 or customerservices@jubileemint.co.uk. We’re always here to help.
Best wishes,
The Jubilee Mint Customer Services Team
Always a pleasure to review your…
Always a pleasure to review your company, Very knowledgeable and respectful. Taking the time to allow you to make your own decision.
8 December 2024
Reply from The Jubilee Mint
Dear Richard,
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
The attention and experience of your…
The attention and experience of your sales person (Ashley) is very satisfying
27 November 2024
Reply from The Jubilee Mint
Thank you for taking your time to review our business again; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Friendly helpful service and great…
Friendly helpful service and great unique products that look great in my collection.
25 November 2024
Reply from The Jubilee Mint
Dear Alison,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
I never give a 5 star as I feel there…
I never give a 5 star as I feel there is always to do better and not allow companies to become complacent
22 November 2024
Reply from The Jubilee Mint
Dear Sue,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Frances,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
I’ve always found Tom Who works Who works for Jubilee mint very helpful and very knowledgeable.r…
I’ve always found Tom Who works for Jubilee mint very helpful and very knowledgeable.
5 December 2024
Reply from The Jubilee Mint
Dear Mr Royle,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Mrs Russell,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
The staff are very friendly and explain…
The staff are very friendly and explain everything for me.
15 November 2024
Reply from The Jubilee Mint
Dear Mrs Charnock,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Wonderful products to collect
Wonderful products to collect
Kind helpful staff
Easy payments
28 November 2024
Reply from The Jubilee Mint
Dear Lorraine,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Excellent product and service.
17 November 2024
Reply from The Jubilee Mint
Dear Andrew,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Always have a great experience with…jubilee mint
Always have a great experience with your advisors. They are very easy to talk to and the information they provided is excellent.
29 November 2024
Reply from The Jubilee Mint
Dear Ann,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear George,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
A very good experience.The representative made me feel so…
The representative made me feel so comfortable, and so friendly, and the goods are excellent, also they make easy no interest payments, thankyou.
18 October 2024
Reply from The Jubilee Mint
Dear Mr Barratt,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Mr Conway,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.
Best wishes,
The Jubilee Mint Customer Services Team
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