I have been a customer of the company for a few years now and would recommend the friendly service to everyone. The guy I deal with, Daniel, is always very helpful and knowledgable and can explain in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
i am unable to review an item i have not recieved The Jubilee Mint have resolved the matter and it was not their fault as it was all down to failure by royal mail who failed to deliver the item .... See more
Company replied
I expected the conversation to be quite brief and very professional, what I got was a rather "laid back" chatty chap a bit long winded. I even considered that I might be talking to a Scam phone call.... See more
Company replied
I have always had a great service from Jubilee Mint, having been a customer for many years. The website is easy to use & they have a good selection of coins at a great price. My account manager gets i... See more
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Company details
Written by the company
The Jubilee Mint offers an exclusive opportunity to acquire the world's most coveted limited edition gold, silver, and commemorative coins. Based at our Head Office and Order Fulfilment Centre in Dorset, our founder brings over two decades of experience in sourcing the latest releases and highly sought-after secondary market pieces from across the globe. Our mission at The Jubilee Mint is to provide collectors like you with access to the most sought-after coins from both the United Kingdom and the international numismatic market. Each coin we offer has been meticulously hand-selected, ensuring that you have access to the most desirable and sought-after pieces available. As experts in both contemporary and historic UK coins, including favorites like the silver Britannia and gold Sovereign, The Jubilee Mint also boasts a collection of silver and gold coins from the world's most renowned mints. We specialize in Royal Family commemorative coins and regularly introduce new releases to mark significant British anniversaries and events. What sets us apart is our ability to commission new issue coins produced in strictly limited quantities while maintaining the highest quality standards. These exclusive coins are made accessible to our customers, providing you with the opportunity to own pieces that many other collectors may never have a chance to acquire. Furthermore, our strong relationships with respected secondary market suppliers mean that you can secure even the most desirable coins, even if they are sold out elsewhere. At The Jubilee Mint, we take pride in ensuring 100% customer satisfaction. Our friendly and professional Customer Services team is dedicated to assisting you in every possible way. All orders are backed by our 30-day no-nonsense money-back guarantee. Additionally, we offer an easypay instalment scheme on select items, allowing you to spread the cost of your purchase, making it both affordable and flexible for your convenience.
Contact info
26-32 Oxford Road, BH8 8EZ, Bournemouth, United Kingdom
- 0800 038 5510
- customerservices@jubileemint.co.uk
- jubileemint.co.uk
4.6
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Coin delivery
I had coin delivered with one I ordered which I didn't want, so returned it easily and with no problems.
12 May 2025
Reply from The Jubilee Mint
Dear Julie,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Mrs Russell,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Been dealing with jubilee mint for many…
Been dealing with jubilee mint for many years although at different addresses and never had any serious issues
24 April 2025
Reply from The Jubilee Mint
Dear Mr Deneen,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Got my coins on time as exactly the way…
Got my coins on time as exactly the way they said i would receive it. Beautiful piece and grate prices for the metals
14 April 2025
Reply from The Jubilee Mint
Dear Lotanna,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
From ordering to delivery process was…
From ordering to delivery process was seamless, excellent price hopefully an investment for the future.
3 April 2025
Reply from The Jubilee Mint
Dear Roger,
We do not sell coins for investment purposes nor guarantee any future value however we are very pleased you are happy with your purchase.
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Excellent service and very professional…
Excellent service and very professional advice. Thank you
3 April 2025
Reply from The Jubilee Mint
Dear Mr Fairley,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Fantastic Lovely coins easy to order and an easy…
Lovely coins easy to order and an easy payment plan easy to do business with
2 April 2025
Reply from The Jubilee Mint
Dear John,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
I spoke with a very pleasant young man…
I spoke with a very pleasant young man about my purchase. As you explained to him, this was just a one off purchase, something I just fancied owning. I was lovely about it. I felt a bit sorry that I couldn't afford to buy any other coins as I explained I'm a pensioner so as we oldies have been hit quite hard by a so called socialist government (who aren't really being fair to so many people) I haven't got a lot of dosh to spare!!!
1 April 2025
Reply from The Jubilee Mint
Dear Yvonne,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Excellent choice.
12 March 2025
Reply from The Jubilee Mint
Dear Mrs Corcoran,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Not amused
The item I ordered was to say the least underwhelming. It arrives in an envelope not the greatest protection for the item, if I had not been awaiting my delivery it could well have gone straight into the recycling bin. Opened the envelope and the coin fell out as the case had opened in transit. The enclosed letter said look at our latest offers on the enclosed cards, no cards nothing reference to letter. So you have the ball in your court, perhaps you could reassess the situation and make some changes. I know you try to keep p&p charges low but my p&p charges did not reflect a fare price service. Pay for a 1st class service get a 4th class service at best.
15 November 2024
Unprompted review
Reply from The Jubilee Mint
Dear Russell,
Thank you for taking the time to provide your feedback. We sincerely apologise for the less than satisfactory experience you encountered with your recent order. It is important to us that every item arrives in perfect condition and that all aspects of your order meet your expectations.
We regret to hear that the packaging was not adequate and that the presentation case opened during transit, causing the coin to fall out. This is certainly not the standard of quality we aim to uphold. Additionally, the omission of the promotional cards mentioned in the enclosed letter was an oversight for which we are truly sorry.
We are currently reviewing our packaging and delivery options to ensure that every item is securely protected and that all materials referenced in our communications are included as promised.
Please contact us at your earliest convenience so we may rectify this situation. We would like to offer you a suitable resolution, such as a replacement, refund, or another compensatory measure that aligns with your expectations.
Thank you again for bringing this to our attention. We are committed to improving our service and ensuring a better experience for all our customers.
Warm regards,
The Jubilee Mint Customer Services Team
For 1g 8k gold it is well expensive.
20 March 2025
Reply from The Jubilee Mint
Dear Mr Farrow,
Thank you for taking the time to leave a review of The Jubilee Mint on Trustpilot.
We wanted to take this opportunity to provide a little more detail about the coin you purchased, to help clarify any potential misunderstanding. The coin commemorating the 80th anniversary of VE Day is struck from one gram of solid 9-carat gold and finished to the highest proof standard. Based on today’s gold spot price, the intrinsic value of the gold content is approximately £28.43.
However, unlike standard bullion coins, this commemorative piece also includes additional features which contribute to its value. These include the intricate proof-quality finish, selective colour plating, and presentation in a branded display wallet with a Certificate of Authenticity. All of these elements involve expert craftsmanship and specialist production processes.
The price you paid was £29 plus P&P, which we believe represents very strong value given the specifications and limited nature of the coin. We were therefore surprised to read your comment describing the coin as “very expensive” and wondered if perhaps it may have been mistaken for a standard bullion product, which this is not.
We hope this explanation helps to clarify your purchase. We greatly value your feedback, and if you have any further questions or would like to discuss the matter further, we’d be more than happy to assist.
Kind regards,
The Jubilee Mint Customer Services Team
Having a look
Easy to chat and review offers.. No pressure, lots of information.. Ideal!
24 March 2025
Reply from The Jubilee Mint
Dear Mr Witheyman,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Harry,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Very easy to do
14 March 2025
Reply from The Jubilee Mint
Dear Thomas,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Imrich,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Well i order by post and received coin…
Well i order by post and received coin with box but i cannot purchase all coins in future as i am pennsioner aged 76 years but thanks for the past orders i am grateful
15 March 2025
Reply from The Jubilee Mint
Dear Shashi,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Jubilee mint are great.
5 March 2025
Reply from The Jubilee Mint
Dear Maggie,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
Reply from The Jubilee Mint
Dear Mr McDowall,
Thank you for taking your time to review our business; we very much appreciate your positive feedback!
If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk. We are always here to help and value your continued support.
Best wishes,
The Jubilee Mint Customer Services Team
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