Customer Service
I was attempting to start an eCommerce business and I would try to cancel the service. They insisted on extending the 7-day free trial two times, but I still could not make the time to work on the entrepreneurial effort outside of my day job. I forgot to cancel the next day, and never used the actual service and they charged me for the full month (~$300) for the service and said they would send my refund request to their Finance Department for review in 24-48 hours. It has been almost 72 hours, and I can no longer message customer service on their internal help platform because my account has been cancelled, I have not received a response about the refund request or a refund in my bank account. I literally have not even clicked to 'search' a product, I was just doing market research on the product that I was attempting to create. Very disappointing experience. Once I get started, I'll try Blanka, Trilogy Laboratories, or some other comparable company before I try them because if getting a one-time $300 payment is that big of a deal rather than recurring service for a company designed to funnel orders (even if the order is just the 10s or 100s of quantity, I'm not even saying like 1,000s of orders), then that is not a system that I want to be a part of.