JTX Fitness Reviews 

6,698
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the excellent quality and robust construction of the products, often comparing them to commercial-grade equipment. Many people found the items easy to assemble and straightforward to use, appreciating the clear displays and quiet operation. The delivery service is consistently praised for being fast, efficient, and well-communicated, with helpful and professional teams. However, some customers noted product issues like unexpected shutdowns, persistent noise, or receiving faulty items. A few other people also felt that assembly could be time-consuming or involve fiddly parts, requiring a couple of hours to complete. Additionally, some reviewers experienced problems with the delivery company, including delays, damage during transit, or limited options.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality, durability, and... See more

Quality

People report positive experiences with quality, often describing machines as solid, smooth, and built to... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick,... See more

User experience

Customers had positive experiences with user experience, finding products like treadmills and rowing machines... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service, communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After my last treadmill failed I did extensive research before purchasing the JTX Sprint-9 Pro. I am not disappointed with the purchase. Easy to assemble, although 2 people definitely recommended. I h... See more

Rated 5 out of 5 stars

Fast and well communicated delivery. Delivery guys were great. Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a f... See more

Rated 5 out of 5 stars

I recently purchased a Pro 9 treadmill from JTX Fitness. A minor issue with delivery time and a minor scratch to the frame of the treadmill, caused through transit, were dealt with in a very effi... See more

Rated 5 out of 5 stars

Just recently ordered the JTX Sprint 9 Pro for my home gym as I wanted a commercial style treadmill for a good price. This thing is built like a tank, as good as anything I’ve used in a commercial gym... See more



Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service

Written by the company

JTX is an independent fitness brand based in West Sussex. We design, build and sell home gym equipment — treadmills, bikes, rowers, cross trainers — directly to our customers. No middlemen, no hype, no subscriptions required. Just dependable machines, honest advice, and a team that’s here when you need them.

JTX Fitness Guarantee

We are here to help you achieve your goals

We are here to help you achieve your goals
JTX started in 2009 with a straightforward idea: fitness equipment should hold up in real use, not just look good on day one. Too much of the industry felt driven by hype — short-term trends and promises that didn’t translate once routines changed or life got busy. We wanted to build something different. Equipment people could come back to through different phases of training, different stages of life, and trust that it would still do its job. That thinking still shapes how we design, build and support every machine today. Training that fits around your life: We design for the way people actually train — the early mornings, the busy weeks, the sessions that just keep you ticking over. Not the highlight reel. Equipment that’s built properly: We prioritise build quality, real-world testing and considered engineering. No gimmicks, no feature clutter — just machines that do what they should, consistently, for years. Support that doesn’t disappear after you buy: Our UK team is here before purchase, during setup, and long after delivery. Buying guides, care advice, repairs — we’re not hard to reach and we don’t hide behind chatbots. Longer warranties, fewer worries: All equipment comes with generous in-home repair warranties as standard. If something needs fixing, we come to you. We back what we build.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(6,698)

335 reviews in the last 12 months

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Rated 1 out of 5 stars

Noisy and Belt Slips

Pretty solid machine, but the motor very noisy, constant clunking noise, after being looked at by the engineer he concluded it was normal, now only 12 months old and approx 50 miles ran the belt is slipping and need to contact JTX again to get the engineer out, had the tread just over 12-months and still not completely satisfied with the tread, hesitated to go for a more high end tread and now regret not doing so!

1 January 2025
Unprompted review
JTX Fitness logo

Reply from JTX Fitness

Hi Paul and thank you for your valuable feedback.

I have looked into your past issues on our system and can see that you have been experiencing a thudding/clunking noise from your running belt for quite some time. The engineer concluded this as normal because the machine is delivered with the belt quite tight and you are hearing the seam of the belt running over the front and rear rollers, as the machine is used the belt will slacken off slightly and the noise will eventually disappear. I note that you have run 50 miles on your machine so far, which is a relatively small amount considering the amount of time you have had the machine, so we recommend you use the machine more frequently and the clunking will fade away.

If you have any other issues please don’t hesitate to reach out.

Kind regards,
Tom

Rated 5 out of 5 stars

Sprint 9 pro

Very pleased with the treadmill. Very sturdy. Belt made a noise when first used but appears to have gone now that it’s been used a few times.

3 December 2025
Rated 5 out of 5 stars

Very impressed by:

Very impressed by:
1. Helpful sales advice.
2. Expedient delivery service.
3. Excellent treadmill build quality.
4. Ease of use.

On reflection, wish I had purchased the XL version.

11 December 2025
Rated 4 out of 5 stars

Treadmill

Bought a treadmill from them, delivery was fast, came without any problems, but after I’m launched I’m understood that for this price I can buy more better treadmill. I paid £521.00, but it doesn’t have any display with touch screens, it doesn’t have incline function, so just a simple treadmill… bought it by chat gpt recommendation, but I think it’s overpriced with this functions….

6 December 2025
Rated 5 out of 5 stars

Excellent company.

Excellent company.
Delivery quick with two chaps and the refurbished/ return cross trainer is bloody marvellous and would recommend as it comes already built.
All round excellent.

13 December 2025
Rated 5 out of 5 stars

Perfect purchase after extensive research

Easy to assembly and runs almost silently. Very happy with the product. After much research the JTX 8 was a no brainer. Only wish I would have wanted was a built in fan but this is no criticism as I knew at point of purchase it did not have one. This has replaced my Nordic Track treadmill and it matches it easily in my opinion.

12 December 2025
Rated 5 out of 5 stars

A reassuring company to deal with

A reassuring company to deal with, offering extended cover with parts and servicing at home. Having been disappointed with equipment and lack of help with home gym equipment before, JTX seem the obvious solution with quality equipment and ready help if issues crop up. This was my first purchase from JTX, a Zenith Rise Cross Trainer with a Black Friday price reduction, still a big outlay for me. The delivery firms used by JTX are excellent, one delivering heavy items and one for smaller pieces; either way, the service was first class and very prompt. The Zenith Rise CT is a really heavy and gym comparable piece of equipment which I am absolutely delighted with, being a huge improvement on any home gym equipment I have had before. There was a quick opportunity to test JTX's helpfulness when the computer screen failed to come to life at all, Laura at JTX quickly and pleasantly sent me a replacement screen, which I have found to exceed my expectations in performance and versatility. I am really pleased with this Cross Trainer and happy to have the back up from JTX. I would thoroughly recommend both the company and the equipment.

11 December 2025
Rated 1 out of 5 stars

3 issues so far..

In theory, pleased with the purchase, but several immediate issues that lead to a poor rating:

1. Delivery drivers threw the product around and wheel spun a Luton van on my gravel driveway, churning it up.
2. Damage to treadmill requiring us to get a replacement part and fit ourselves
3. Trip electrics each time switched on, and earthing cable hanging loose, still awaiting reply from company.

Not exactly the Christmas present we hoped for. I hope JTX resolve the remaining issue quickly.

11 December 2025
JTX Fitness logo

Reply from JTX Fitness

Hello Nicholas,
Thank you for sharing your feedback. I’m truly sorry to hear about your experience, that’s not the level of service we aim to provide.
I can see we’ve already been in touch via email regarding the cosmetic issue with the motor cover, and the replacement parts have been dispatched to you.
Regarding the machine tripping your electrics, this is certainly unusual and not something we’d expect. I’ll be reaching out to you today to investigate further and help resolve this as quickly as possible.
Thank you for your patience, and we’ll do everything we can to make this right.
All the best,
James

Rated 5 out of 5 stars

Great service from start to finish

Product is very sturdy, slightly harder to lift down that I thought, but trade off worth it as machine is solid and looks like will last. Very good first impressions!
JTX very good kept informed of order and delivery on time and the guys were helpful.

9 December 2025
Rated 1 out of 5 stars

very poorly designed equipment

puchased a pace x6 foldable cross trainer for a fortune, based on reviewed. it turns out you must be at least 6ft tall to be able to use it. no clarity in their selling description or any other product material. very poor design and despite being promoted as "compact" or "foldable" for saving space, it wastes a lot more space than a standard similar equipment because the arms are so wide that you lose half a room to accommodate it even when not moving/in use. when in use it takes even more space. would not recommend.

23 December 2025
Unprompted review
JTX Fitness logo

Reply from JTX Fitness

Hi there,
Thank you for sharing your feedback.
I’m sorry to hear that the Pace-F6 hasn’t met your expectations and has been difficult to use. If you’re still within the 28 day warranty period, please get in touch with us so we can review the details and assist you further.
All product specifications are available on our website for confirmation prior to purchase. I truly apologise that the product did not arrive in the manner you expected.
All the best,
James

Rated 5 out of 5 stars

From a 72yr year old novice.

I am a 72yr year old that needs to exercise, I have no gym experience and was very concerned about buying an exercise machine. After a lot of Internet viewings, I decided upon JTX because their Web page was so informative, their attitude to customer service and quality of machine build seemed first class.
Their reviews were also very good. I can add to those reviews that my experiences with JTX have been 5 stars, they are helpful and sincere people. Highly recommend.

24 November 2025
Rated 5 out of 5 stars

Purchased a JTX Sprint 9 last week

Purchased a JTX Sprint 9 last week, this is my 3rd purchase from JTX and as always couldn't fault the service, price and quality again. Great company and they are first website I go to when I looking for new piece of fitness equipment.

12 December 2025
Unprompted review
Rated 4 out of 5 stars

Excellent overall with one glitch

Order arrived exactly on time when they said it would. Delivery team were fab and carried heavy box up 2 flights of stairs with no sighing or tutting. Kit is great - sturdy and quiet… feels good quality and safe when in use. Only reason for not giving 5 stars was that some parts were labelled left when they should have said right and vice versa which led to confusion when we were putting cross-trainer together.

2 December 2025
Rated 5 out of 5 stars

Really pleased with our new spin bike

Really pleased with our new spin bike. The customer service has also been excellent. The team were quick to respond and helpful with any questions we had.
The bike itself is great quality and we’re looking forward to getting a lot of use out of it.

27 November 2025
Rated 5 out of 5 stars

Great Elliptical Cross Trainer

I am a 6ft 3ins, 13st 7lb, retired Financial Controller who has used all quality types of exercise equipment over the years including treadmills, elliptical cross trainers, rowing machines and air bikes so I tend to know what is good. I also regularly walk 6 miles every day and do Yoga. I did much research before purchasing this JTX Tri Fit 2 Cross Trainer because I wanted one with an adjustable stride length to complement my height and feel that I have made the right decision because it is a solid well built machine with good stability. The support from JTX has been second to none which I feel one needs when purchasing a product of this type. However, to say that it can be set up in 45 minutes is pretty impossible for the layman so I would recommend always using the paid build facility which is available through JTX. Initially I started to build the machine myself and got as far as fixing the stabilisers but then had to use the service of the JTX experts to finalise everything largely because the cabling around the handlebars is tricky. I am currently in the process of trawling through the computer programmes for this machine, many of which are tough and effective but I feel sure that this machine will have much use and give me much pleasure going forward.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I bought a JTX Sprint-7 treadmill

I bought a JTX Sprint-7 treadmill. Communication with JTX was easy; I made dates for delivery and subsequent assembly of the treadmill. These were respected and the people involved were pleasant and helpful. The treadmill itself seems like an excellent piece of equipment and good value.

24 November 2025

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