From the moment we entered the yard, we realised that this was an exceptional and well orcistrated operation. Not only was the advice spot on. The goods was put together and delivered within momen... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered some Easy Joint compound from JT Atkinson which was delivered promptly, as requested. I left it a couple of months before starting the project and all was good, until I opened the final tub... See more
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Went above and beyond to deliver extra product. I didnt order enough sand for a renovation project and was told delivery would take 3 days. A lady from head office went above and beyond to get me the... See more
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Visited the Skipton branch twice last week, and found both times the staff friendly, helpful and efficient. Didn't have in stock the item I wanted on my second visit(a small amount of coloured pebbles... See more
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Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered 6 tubs of patio grout but soon…
Ordered 6 tubs of patio grout but soon realised I'd ordered the wrong colour. Rang the general enquiries line and very pleasant lady on the other end of the line made changing the order really simple. The changed order was delivered promptly on time. Thanks JT
8 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Richard. It is great to hear that our customer service team were able to assist you in changing your order. Thank you for choosing JT Atkinson and we hope to see you again soon
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you received a speedy service and that your parcel arrived in good condition without any problems. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Awesome service…should have used you…
Awesome service…should have used you guys first, don’t know why I didn’t, I was let down by another supplier and so I came to you and you delivered, thanks
30 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal branch. It is great to hear that you are happy with the level of service that you have received by the branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Person who took telephone order was…
Person who took telephone order was very knowledgeable and helpful. My top soil arrived exactly as arranged. They even dropped at specific spot.
Can't fault them. Excellent service.
30 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Ambleside branch. It is great to hear that you are happy with the level of service that you have received and that you have found our staff to be helpful and knowledgeable. It is also great to hear that your order arrived when expected and was left where required. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Helpful and with a customer focused culture
I popped in after being at the sailing club to buy a few bags of sharp sand, after staff helped me to load in five bags I looked for my phone ready to pay and realised I had left it at the club. Rather than unloading me, the staff kindly trusted me to drive back to the club for my phone. I rang and paid by phone. A small kindness maybe, but it saved me driving back and starting over. Much appreciated. Last year, I ordered several tons of crusher run to fill in an old disused cattle grid at the club, the lorry driver went to extraordinary lengths to help us in a difficult confined space. Brilliant company.
30 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Harrogate branch. It is great to hear that you are happy with the level of service and kindness you have been shown by our branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you found our website good and easy to find parts and order as well as receiving a quick delivery. Thank you for choosing JT Atkinsons and we hope to see you again soon.
No problems
28 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you had no problems dealing with us. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Ordered building supplies and were…
Ordered building supplies and were delivered within days great service
6 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Sunderland branch. It is great great to hear that you are happy with the level of service that you have received from the branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Excellent overall
Driver was excellent. Materials placed just where we wanted it on the drive. It would be helpful for the company just to say a likely delivery date (by email?)- the order details just says 'processing'. Having said that this is a minor point and I would definitely recommend this company.
6 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Ilkley branch. It is great to hear that you are happy with the level of service you have received from our driver and that your order was placed exactly where you wanted. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good service
30 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Thirsk branch. It is great to hear that you are happy with the level of service you have received in branch. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
First choice for building supplies
Friendly staff. Able to answer questions, give options and direct you to appropriate products without making you feel stupid. They are my first choice for any building project.
15 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Penrith branch. it is great to hear that you are happy with how friendly our staff are in branch and that they were helpful in answering your questions and being able to offer a wide range of options. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
The ordering process was easy.
The ordering process was easy.
The materials were delivered quickly and the price was very competitive.
28 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Thirsk branch. It is great to hear that you are happy with how easy you found it to place your order and that your order was delivered quickly and that you have found our pricing to be competitive. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the price that you were offered and that you received your delivery when expected. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Bulky pruduct.
Product arrive in two days.Both items were well package and in good condition , considering their weight.Can highly recommend as this is my third purchase.
27 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that your item arrived quickly and in good condition. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Kendal branch. It is great to hear that you found it easy to place your order online and that your order was received when expected. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Always on time and top quality…
Always on time and top quality materials, Hi-ab delivery driver is top quality -bishop Auckland branch
27 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bishop Auckland branch. It is great to hear that you are happy with the quality of materials that you have had delivered and that you are happy with the level of service provided by our driver. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Harrogate branch. It is great to hear that you are happy with the price that you were offered and the quick delivery that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
The gentleman who delivered my gravel
The gentleman who delivered my gravel
Ask where I wanted it and even made a suggestion which I totally agreed with.
This made my task much easier.
4 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Whitehaven branch. It is great to hear that you are happy with the level of service that you have received from our driver and that where this was delivered to made things easier for you. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good service very reliable
No problem what so ever,Very good company to use for the jobs i do,Nice staff
4 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Yeadon branch. It is great to hear that you are happy with the level of service you have received in branch and have found our staff to be nice. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great customer service
Great customer service, sent wrong item, as the one I ordered online they didnt stock. but did send a better quality item in its place at no extra cost.
3 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of Darlington branch. It is great to hear that you are happy with the level of service that you have received from the branch and that we were able to provide you with an alternative product at no extra cost. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
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