JS Dental Lab Reviews 

117
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and responsive support team for guiding them patiently through the custom fitting process to ensure a perfect fit. Many people also mention the affordable pricing and exceptionally durable quality of the night guards compared to expensive options from local dentists. However, some customers also noted frustrating challenges with communication delays, long wait times, and difficulties reaching support by phone when urgent help was needed. A few reviewers additionally experienced issues with product quality and durability, reporting that their mouth guards cracked, caused discomfort, or wore out far too quickly.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high-quality materials and... See more

Staff

Clients share positive opinions on staff, frequently describing the entire team and founder as professional,... See more

Price

Customers had ambiguous experiences with price, often noting significant savings compared to traditional... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The terribly slow and antiquated process makes the great guards *almost* not worth the effort. Process with no hiccups already includes: mail me the moulds > mail back the moulds > mail me the g... See more

Rated 3 out of 5 stars

I've ordered from them twice and my night guard fit perfectly. The price just can't be beat for the quality and durability. Angela in customer service via email was good too. My main concern... See more

Rated 5 out of 5 stars

I came across this company several years ago. I was thoroughly impressed with them from the start. They provide an outstanding product at a reasonable price compared to dental offices. They also focus... See more

Rated 5 out of 5 stars

In order to fabricate a dental guard I needed to make a good casting of my teeth. Even though I followed the instructions closely the first two attempts were not successful and the lab let me know... See more



Contact info

3.8

Great

TrustScore 4 out of 5

117 reviews

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3.8

All reviews

(117)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered the dental guard and the mold…

I ordered the dental guard and the mold kit arrived quickly. I did my mold yesterday morning and submitted an image via text and email and have gotten no response in now almost two days. I have been having pretty bad pain from TMJ and was hoping this would be faster than finding a dentist, but so far I am very disappointed.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Custom Night Guards for A Fraction of the Price

I have been a JS customer for years and they have the best customer service around. Plus they offer excellent products. Their night guards are durable, custom-made and much, much less expensive than those in dental offices. Plus, you can fit them from the the comfort of your home. I highly and unreservedly recommend JS Dental for their products and service.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Customer service has been fantastic

Customer service has been fantastic. The entire process was supported as needed. The actual Mouthguard I received is better and more comfortable than any other brand I have had in 20 years of wearing a mouthguard. I highly recommend this Mouthguard and this company.
Also, the support material they provided for the care has been better than I’ve ever received from any other company.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Cushiony Comfort and Speedy Customer Service

On top of a great product, the customer service is exceptional. This is my 3rd or 4th time ordering from them and I have been pleased every time. The dental guard I ordered was custom to just the top, front teeth due to my clenching (allowing the top and bottom molars to have a gap between them). The guard is cushiony and comfortable, as well as durable enough to last multiple years.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Wish I knew the merits of night guards 20 years ago!

I've ordered several night guards from this awesome company over a few years. I've had some issues doing impressions. It was a bit annoying having to do multiple impressions and sending them back sinceI just didn't quite get them right. JS Dental is utterly committed to making you the perfect night guards. They won't make them until they are satisfied with your impressions. I truly appreciate this level of perfectionism in their products. I am extremely happy with the guards ordered from them.

Their customer service is about as good as customer service goes. They've always answered my concerns promptly with utmost compassion and courtesy. Their founder, Dylan Hao, is a gem of a human being. This gets really reflected in the type of service you get from staff.
I've ordered the 3D 3mm nightguard which is thicker and is super comfy. They also have daytime versions which are thinner but truth be told I have used them when out partying. If you know, you know:) Kids, protect your teeth when you're out having fun! Wish I have worn night guards 20 years ago. My teeth would have been saved. Probably everyone could use a night guard but just don't realize it.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, tailored and they didn't stop till it was right!

When my hygienist suggested that I could save myself $800 by NOT getting my mouthguard made by the dentist and gve me the JS Dental Lab website, I was skeptical. But the whole process was great. The molds were easy to make and send back and they checked in throughout the process, adjusting the timing of my billing to accommodate design delays.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Superb quality, Excellent service and Phenomenal price...

This is my second night guard in several years and I can attest that Dylan, the owner is fully committed to providing excellence and great customer service. He's demonstrated many times over that he is hands on in every aspect of the business — his goal is to offer 100% customer satisfaction. He and his team truly care about folks like me and they've exceeded my expectations.

I, for one refuse to pay $600+ to get a mouth guard (for day or night) from a dentist. I feel blessed that this service exists.

The saying "You get what you pay for DOES NOT apply here. You get a well-made, high quality product, including essentials (brush, case, etc.) at an extremely reasonable price!

Regardless that the process may take 3-4 weeks, I highly recommend JS Dental Lab, they go beyond the call of duty to provide a great, comfortable mouth guard that fits properly — it's definitely worth it!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly reputable company

I received the best customer service with kind, helpful, and knowledgeable information to guide me on every step to obtain an exceptional mouth guard. I highly recommend this company, and am one very satisfied customer!

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service & Superior Product

I first sought out JS Dental Lab because my dentist’s office charged way too much for my night guard and a competing online dental lab only offered impression trays in one size that didn’t reach my molars. Dylan responded personally to my initial online inquiry and assured me that they could produce a night guard that would fit completely and even gave me guidance on which product to select. The process of creating an impression was a bit daunting, but Dylan has created a detailed video that guides you through the process and made it easy to create a satisfactory impression. The completed night guard fits great and I think it feels better than the one made originally by my dentist’s office. I’m 100% satisfied and pleased to have found JS Dental Lab.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Continued Support!

I purchased from JS Dental, did my molds, and quickly received a pretty good nightguard. I reached out with concerns about pressure in one area and the founder, Dylan, wrote back personally!

They explained this was normal, but provided postage to send it back for fine-tuning. Once we got it tuned a couple times, the guard is now a perfect fit for less than half of what my local DDS charges.

Thanks JS!

4 February 2025
Unprompted review
Rated 5 out of 5 stars

I bought 2 guards the first fit…update the company sent me guards and didn’t make me send the old ones that didn’t work back. They went above and beyond to help me!!!

I bought 2 guards the first fit perfectly but my new puppy got ahold of it. It should have been under warranty. I took a new mold and said I had discomfort in the front. I have 13 crowns so it’s risky even going a night without because I clench my teeth and could fracture one of my restorations . Angela who helped me was really concerned about getting the guard back so she can throw it in the dumpster rather than helping me with a new guard.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Sturdy and affordable night guards with great customer service

Dylan, the founder of JS Dental, was so communicative and helpful in getting me a replacement night guard - he gave me advice on which one to choose based on my history of heavy grinding at night, and went out of his way to ship it internationally over the holidays. I am a returning customer (the first time a few years ago was also with him, so they last long too despite my nighttime clenching), and I truly cannot recommend them enough. This was much better than having to go to my dentist in-person and pay for a $600 one, since my insurance doesn’t cover them. Thank you Dylan!!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Best mouth guard, at a reasonable price

A few years ago, I needed a replacement of a $500 mouth guard that I'd purchased when I had amazing health insurance which I no longer had (US woes). My budget was much lower, but my needs just as high (intense overnight grinding due to PTSD). I found JS Dental guards through Amazon and decided to try it out, to my great satisfaction. Their guards are the same quality as the $500 guard. I had to purchase a new one recently only because I lost my first JS Dental guard. In the in-between, I decided to try a cheaper guard, meanwhile I waited for my replacement guard to arrive.. and it was awful. The guards were too big, too clunky, too damaging to the inner lining of my mouth. I was soooo happy when my replacement JS Dental guard finally arrived. You've got a loyal customer in me. Thank you.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Perfect Fit – A Game Changer for My Jaw!…

I initially got a night guard that didn’t quite work for me, but when I reached out to JS Dental, Dylan personally stepped in to help. He guided me through getting a new custom night guard, and it fits perfectly! I’ve noticed a significant improvement in my jaw since using it. The personalized service and attention to detail were amazing. Highly recommend JS Dental!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

JS dental lab was absolutely amazing

JS dental lab was absolutely amazing. Dylan who kept in contact and provided updates and reminders was exceptional. I would not hesitate to reorder and will continue to use JS dental labs- 10/10 experience for me! 😊

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent communication. I had to send a couple of guards back and they were very accommodating in taking them back and sending out materials to do a new impression. Highly recommend!

26 November 2024
Unprompted review
Rated 5 out of 5 stars

STOP READING ANY OTHER REVIEW AND GO BUY YOUR IMPRESSION KIT RIGHT NOW!!!!!!!!!

I have never ever written a review before however I think this product definitely calls for a glowing one. Yes my review is WAY too long but it’s worth a read if you’re feeling weary about buying a mouth guard online like I was. I went to 7 different dentists in 1 year spent thousands of dollars to try and get relief for my TMJ and nothing ever helped or worked. I was fitted for 4 different mouth guards in one year and all fit so poorly. JS Dental is the greatest place to work with. Dylan took so much time trying to help me when I felt so hopeless, lost, and in so much pain. You can tell he truly cares and wants to help. JS Dental saved my jaw and my only regret is not choosing JS Dental sooner.
A little back story. I have had TMJ for 10 years. I had one mouth guard made in the beginning that worked wonderfully however fast forward to 2021 that bite splint was starting to get worn out and it made my bite uneven and gave me the most profound jaw pain I’ve ever had. I have been on a 3 year journey trying to fix what happened. Due to the swelling and damage that old mouth guard caused my bite was so uneven I could no longer bite down whatsoever on the left side. So for two years I had ZERO contact on the left. Imagine not being able to bite down at all after doing it your whole life. It’s painful and uncomfortable. In 2022 I went to 7 different dentists. The 4 different mouth guards made no difference in my jaw pain, swelling, or bite. The time and money I spent to only still be in pain was insane. I just learned to live with it and gave up. This year the pain began to get unbearable. My teeth started to hurt so bad from the mouth guard I was wearing and I couldn’t do it any longer. I reached out to JS Dental letting them know what my issues were and they thankfully decided to help me. I have exchanged 40 emails with JS Dental not because of them, but because of me and my issues. I wanted to make sure everything was made properly because I needed help so bad and every dentist wasn’t helping or listening. I finally got my first mouth guard from JS Dental and it did not fit due to my bite being off. I was so upset and was gonna be done, but I decided to TRUST THE PROCESS!!!! I talked to Dylan explained my concerns and he took everything into account to remake the mouth guard accordingly. When I got the new mouth guard and tried it on I genuinely almost cried. IT WAS THE FIRST MOUTH GUARD TO ACTUALLY FIT AND NOT HURT!!!!! I was so excited to use it that first night. Much to my surprise… I woke up the next morning… and for the very first time in two years I COULD BITE DOWN ON MY LEFT SIDE PERFECTLY. AFTER ONE NIGHT!!!!!!! The material is so incredible and feels like it should cost way more than it does. This guard was so perfectly made. So perfectly fitted. I genuinely cannot say enough good things about JS Dental, Dylan, and this guard. I was so weary about ordering a guard online, but I am so so glad I did. My jaw swelling is going down. The pain is subsiding and I CAN evenly bite all around. Truly so so happy. Please please please give JS Dental a chance and if it doesn’t work out the first time TRUST THE PROCESS! It is worth it!!
Thanks for reading! And thank you JS Dental and Dylan for being incredible!

The item I got is the more expensive version which is a must if you have any of the same issues as me. It’s the Premium 3D Night Guard 4mm.

Also my review is genuine and I have not been compensated. I am genuinely just this happy and impressed with JS Dental and I want everyone to try them!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Customer For Life

Rather than pay for TMJ dentist a $300 consultation plus the cost of the overpriced mouth guard, I took a chance on JS Dental since I read that TMJ Dentists usually start patients with a mouth guard. This was the best decision. I have bad gage reflexes so my initial impression resulted in the mouth guard being off. They were able to deterime I needed a new lower impression from photographs and my pushing on areas of the mouth guard. They sent a new impression kit and the next mouth guard was perfect but had a tiny hole. They immediately produced a new mouth guard that is perfect. It is about 10 business days to produce each one but understandable since you take your own impressions. The truly back the production and fit of their products. It has eliminated my chronic ear pain which has recently been constant, neck aches, and occassional head pain. It has changed my life.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company I cannot say enough good things about all of the representatives and customer service agents. My wife was in the hospital and one of the nurses threw out her night guard so I took my wife’s phone and bought what I thought was the same guard from the same company. They were so incredibly patient and understanding. The first guard I received was the 1.3mm Which became very loose fitting on her very quickly and they suggested that it should’ve been the 1.5 that was ordered. Needless to say, I was confused because I simply ordered what she had the last time but they didn’t even miss a beat. They had the proper guard made and shipped out to me within a few days. We finally got it about two weeks later give or take and it fits exactly like the old ones she had. Mae, Angela, Dylan, you guys have been incredible and extremely helpful and if I’m missing anyone else, I’m sorry, but you have also been amazing as well. Trust me anyone with this company will never be disappointed.

1 October 2024
Unprompted review

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