JR Pet Products Reviews 

13,808
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 950 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide range of products, noting that their dogs adore the treats and food, often helping with sensitive stomachs and fussy eaters. Many find the products healthy, nutritious, and excellent for training or calming pets. Reviewers frequently highlight the efficient service, appreciating the easy-to-use website, prompt delivery, and well-packaged items, alongside the company's responsiveness. However, some customers noted occasional inconsistencies in product quality, such as shrinking tendons, brittle sticks, or items with an unusual smell. A few also felt certain products might be too rich for their pets, causing stomach upset, or found the pricing to be higher.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality, natural ingredients,... See more

Quality

Consumers consistently report high satisfaction with product quality, frequently highlighting the 100%... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy and prompt... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and convenient.... See more

Service

Customers consistently report positive experiences with the service, often highlighting its promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate... See more

Rated 5 out of 5 stars

They didn't have all the flavours of tinned food, so rang me to check which alternative I'd like (though they actually asked which flavour my dog might prefer...!). And then we're kind enough to subst... See more

Rated 5 out of 5 stars

my 2 dogs basic diet is made from 2 JR products as they never get stomach problems from them unlike rvious products.Ordering online is very simple , products arrive quickly and always kept well inform... See more

Rated 5 out of 5 stars

So impressed with JR! Not only are their products very popular with my own dogs and many of my dog-training clients, on the one occasion that I had to contact them about the quality of one pack (never... See more



Company details

  1. Animal Feed Store

Written by the company

Animal welfare is top priority at JR Pet Products, we are proud to provide 100% Natural Treats for your pet, ensuring quality at the heart of every product!

Jr Pet Products

Written by the company

With a highly experienced team on hand to answer any questions you may have including; a nutritionalist, veterinary nurse and several office dogs.
Jonathan and Rebecca’s passion for pets, innovation, quality and nutrition led them to create their business JR Pet Products. Originally they traded soley in wild bird foods before expanding into the natural dog treat market, which is now the business’s main sector. They have a strong family feel: it’s bring your pet to work day every day at JR’s office (and children too in the holidays!), making the office a very interesting place! Archie the office Labrador is convinced he has it all in hand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(13,808)

942 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company and selection of natural…

Great company and selection of natural pet products. Their ostrich range is the only treat range I can give to my dog with allergies. They’re high quality and fully natural. Please don’t ever stop making these!

1 April 2026
Rated 5 out of 5 stars

Good Variety of Pate

Good variety of pate available to choose from. Easy to order with quick delivery times.
Pate is excellent quality and has decent use by dates. We chop it into cubes and freeze it, just taking it out a couple of hours before heading out for a walk to be used as a treat on recall or successful find and retrieve activities. Other dogs on our regular walks follow my husband like the dog whisperer waiting to be rewarded with a cube of pate (with their owners permission). Think that's the best recommendation you can give.

31 January 2026
Rated 5 out of 5 stars

Brilliant products and quick delivery

So far I've only bought antlers and deerskin chews. These are both extremely efficient at dedourising my two labs' bad breath. The dogs also love them, they last a long time and can be stored out oif the fridge. I like the range of unprocessed pure meat for dogs.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

First Order

My first time purchasing from JR Pet Products. Service was efficient and a timely delivery. My two cavaliers have been enjoying the lambs ears. Very good quality. Thank you.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

JRpets customer service is fanastic

JRpets customer service is fanastic. Easy website to use with a glorious wide range of products. Delivery is always well packaged &arrives on time. My goldens &schnauzers adore most products so im a frequent shopper.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Really like this company

Really like this company. They have clear labels which show grain free and low fat, even very low fat, which is helpful. We lost a dog to suddenly acute pancreatitis so finding someone who does low low fat puts my mind at ease. Also they have plenty of different proteins, my Scottie is allergic to grain and chicken, there is so much hidden chicken in other brands which JR don't.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Pure Meat Sticks

My dog likes to have a couple of the Pure Meat Sticks whenever we go for a coffee. They don't smell strongly so I pop them in a pocket in my bag. Because they are pure meat, I know that I not feeding him a lot of additives and sugar.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed when Ostrich sticks…

Disappointed when Ostrich sticks arrived. They have been cut down the middle in half and sometimes a third. They are more like wafers now than proper stick treats for my dog.
Very disappointed.
Dean O.

14 April 2026
Unprompted review
Rated 4 out of 5 stars

The price of the Eden food was the best…

The price of the Eden food was the best online, the only negative is that I had to wait for it to come into stock before it was delivered, which obviously delayed the arrival of the food.
I only found this out by phoning them … they are always helpful over the phone though.

29 March 2026
Rated 5 out of 5 stars

Brilliant company

Good website, easy to order, quick well packaged delivery. And of course the dog can smell his box of goodies being carried up the drive. DELICIOUS

24 March 2026

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