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jppharmacy.co.uk (e-commerce store) Reviews 733

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TrustScore 4.5 out of 5

4.7

Health and Beauty Shop
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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering, competitive pricing, and the genuine quality of products. Many appreciate the fast and free delivery, often noting that items arrive quickly and are well-packaged, sometimes even including a complimentary sample. However, some customers experienced issues such as receiving incorrect items, products being discontinued after ordering, or items arriving with damaged or opened packaging. A few people also mentioned dissatisfaction with customer service when problems arose, citing unresponsiveness or poor communication.

What people talk about most

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the rapid and fast delivery, with some... See more

Product

Customers had positive experiences with product. Many reviewers praise the good quality and genuine nature of... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and reasonable pricing. Many... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great, hassle-free, and... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering, great prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JP pharmacy are my 1st choice when looking for fragrances. I have ordered a few things now and have never been disappointed. The prices are lower than other sites and delivery is by Royal mail which i... See more

Rated 5 out of 5 stars

Found this Pharmacy online offering the YSL Libra gift set on offer which my son wanted for his girlfriend. Ordering was really easy. Delivery was free and 48hr tracked Royal Mail. Couldn't fault the... See more

Rated 5 out of 5 stars

Due to me being uncertain about the company and wanting to order on line not knowing of this pharmacy. I decided to call and to my surprised phone was answered. Spoke with this lovely lady got cut off... See more

Rated 5 out of 5 stars

I had some reserves, as relatively unknown shop and prices for Jean Paul Gautier fragrances are very competitive. Decided to try, ordered Friday, delivered the next day, and fragrance 100% genuine.... See more

Company details

  1. Health and Beauty Shop

Written by the company

Shop health and beauty products at JP Pharmacy. Spend over £20 for free UK delivery.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

733 reviews

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1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

They don’t send refund

Worse customer service ever. 48 hours delivery arrived 5 days later.
Sent it back due to delay (it was a present) I had to chase them to find out if they got it back no emails nothing. After 5 calls and 10 emails they said they receipt but they want give a refund because the seal looked like it was been removed. A package they I didn’t even open! They didn’t send it back I had to chase them again.
Awful, awlful, STAY AWAY!

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Online perfume

My perfume arrived well wrapped and really quickly (no P&P) and even included a free sample bottle, I had researched prices, and JP Pharmacy was by far the cheapest. I would definitely use them again.

29 April 2024
Rated 5 out of 5 stars

Great buy

Really easy to order
Arrived on time
Safe website to pay on
Price was excellent
This was a present for my daughter

19 March 2024
Rated 5 out of 5 stars

Brilliant

Package arrived quickly. Packaging was high quality. Item was as described and well worth the money. Thank you.

11 March 2024
Rated 5 out of 5 stars

Fast delivery

The item was delivered very fast, was well packaged, and as described. They also sent me a free sample. I would recommend this e-commerce store!

27 February 2024
Rated 5 out of 5 stars

Excellent service!

Great prices and customer services! Had to call them as I thought there was a problem with the delivery address. Nice helpful staff and you actually get to speak to a real person! Would recommend and will buy from them again.

5 March 2024

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