Do not expect the same quality, sizing, material or even style. Awful representations of the lovely pictures on the advertising. Horrible unwearable rubbish sent. £65 lost (avoided sending bac... See more
Company replied
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See what reviewers are saying
Extremely upset with my this company and my dealing with them. I ordered a few items from them and tried to return them after changing my mind. Had to pay to returning them myself and never received m... See more
I expect to see the same automated response to this review that I've been receiving for the past two years now - there is absolutely no service from service (at) joymitty.com, just templates of drivel... See more
Company replied
Wow joymiitty! How many other REALLY BAD reviews can u get?? Still waiting after more than 2 months! Can the others who have experienced your utterly abysmal response and I get together to reimbu... See more
Company replied
Company details
Written by the company
JOYMITTY is an international B2C fast fashion e-commerce platform. The company mainly focuses on women's clothing, but also provides accessories, shoes, bags and other fashion items. JOYMITTY aims to make you spend a pleasant time, so you can wear it on any occasion, at home, at work, or on a date. The meaning and goal of the JOYMITTY brand is to provide consumers with unique fashion products. We aim to discover new fashion trends and explore the unique style combined with art through independent design. We strive to make users pursue and inspire the concept of leisure and comfort.
Contact info
United Kingdom
- service@joymitty.com
- joymitty.com
1.4
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Goods and Bads
Was updated throughout by email. Arrived in good time. Looked exactly like the picture.... However, the material is sooo thin and the stitching around the button holes is very poor.
Would I order from them again ? Very unlikely.
31 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Warning.. Do not buy. Total scam
Sent wrong item, they would not reply to my emails until I asked PayPal to help, then I was going to have to pay to return, or offered me a 40%refund,even though item no good to me I accepted due to high return post cost.. Didn't receive until again had to ask PayPal then got less than offered. When I queried it, there reply was the item is now cheaper so I got 40%of that rather than what I paid.. Its a total rip off, it was their mistake and I had to pay for it.. I'd read all these reviews and I hope you won't waste your money, it was 7 weeks of hassle. Carol from harpenden, added this bit after their reply, what a load of rubbish they've said.. iv emailed them at least 10 times, they don't want to know..
30 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I ordered several items and then…
I ordered several items and then decided to look at on line reviews which were awful.
I was so looking forward to receiving the clothes which looked fabulous in the pictures.
In a panic I contacted them thinking I would not get my money refunded.
They responded to my email immediately and refunded me straight away just taking off 5% cancellation charge which I accepted.
Maybe I misjudged them and missed out on some lovely clothing!!
They did say they had some good reviews but did not want to take the chance.
28 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Buyer be very aware.
Sadly I did not read these reviews beforehand, I wish I had. I had similar issues to others here, poor quality and the run around when trying to return the items. Here is the email response I got.
"Our return centre is located in Guangxhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible customs fees). .. since International returns might result in long wait times and incur substantial return costs on your side...we would like to offer you a 15% cash refund instead of returning the items. This was after a number of diversionary emails asking for what was wrong then asking for pictures etc.
AND I see their response is just an automated one that looks just like ALL the others they have sent through...
26 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
AVOID - this company is based in China and return policy is not customer friendly
This company is sending products from China. I bought from a company called Fashion DH but this is in fact Joymitty. Their clothes and material are of poor quality and are very different to the pictures shown. The return address is not given until you agree to send back items but 'within 15 days?? Tricky that. I once completed customs documentation for a jacket bought from China and the postage was costly. Because the recipient did not collect the item was destroyed by customs. However I did get a 40% refund from Joymitty but the money I paid was still not worth the product supplied.... SO BUYER BEWARE.
26 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
WOW what a shame
WOW, what a shame this company is so bad. I too was about to place a big order over £500 but I'm stopped in my tracks by the reviews, It looks like great stuff but all a con? If the company is real and in the UK, send me a message and I will come over and buy there and then.
24 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Wow joymiitty
Wow joymiitty! How many other REALLY BAD reviews can u get??
Still waiting after more than 2 months!
Can the others who have experienced your utterly abysmal response and I get together to reimburse us and THEN force you out of business??
You have absolutely no right to be treating people the way you do!
You are unreliable, untrustworthy and downright dishonest!
Lynda Horner
24 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Will never order from anyone in China!
I saw a lovely dress I would have liked for my sisters wedding, but my PayPal didnt support their currency, I was thinking of using my bank card but thought I'd read the reviews first, so glad I did! What a company!!! Thanks for the warning guys!!! I definitely will NOT be ordering from them. I got stung by a company in China before, so I was already on my guard. UK for me from now on.
23 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Thank you to all who sent reviews…
Thank you to all those who sent a review, I was just about to make a large order and stopped to check the reviews.
You have saved me a big disappointment a lot of trouble and much money.
23 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I ordered dresses from this company
I ordered dresses from this company. The quality was disgraceful. A handkerchief would weigh more. The sizing was incorrect too. When I wanted to return the items I was told that this would be an expensive option that would be bourne by me. So why not take 10% and give the unsuitable item to charity. Well you can imagine my reaction! I was infuriated. On point of principal I decided to return items. I was given an address in China. I duly posted clothing and got proof of postage with regard to same. This was not accepted by Joymitty. I was told they never received the clothing I returned. To this day months later they still have not reimbursed me or answered my e mails. They have got to be the worst on Line clothing company to deal with. Please be warned and stear well clear of them unless you want to be conned.
22 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Sadly just received my order looks…
Sadly just received my order looks absolutely awful cannot get hold of anyone, I ordered a 2 piece has not even been finished 3 different colours, looks like it has been on a manikin for months
22 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
A continuation of the story...
Having left a review, though the company SAYS I should get in touch to resolve as they really want to please customers, the fact that I instantly emailed all the details and my order number (Order F-JoyMitty17966) but have had no reply in 7 days, speaks volumes. Joymitty, I challenge you to do the right thing !!
21 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Very poor service
I should avoid this company I spent £87.00 pounds and received goods that were not as described. I have asked fir a return label as it is in China and why should I pay return postage when I am not at fault. They have refunded me £19 having taken 3 weeks to do that. I am entitled and should receive a full refund.
17 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
The site is legit
The site is legit. It just takes a couple of weeks to arrive. My order came in two deliveries but tracking info was accurate. I’m on my second order of men’s shirts/t-shirts. Quality is good but some are likely replicas of original designs.
17 July 2022
Unprompted review
Reply from Joymitty
Dear Brian Coyle,
Thank you very much for taking the time to show your support for our services. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Joymitty Team
Thank you for your reviews everyone
Thank you for your reviews everyone. I was going to place an order from this company, but reading all your reviews I will not bother! You would think they would sort out all the problems 🙄
16 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
As with all the other reviews
As with all the other reviews, this company is a total disgrace, poor quality items, nothing like pictures on website, customer service non existent. Do not buy. I too should have read the reviews before ordering. One star is a joke, they should get no stars whatsoever.
16 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
And here we go again!!
And here we go again, in ever decreasing circles of another response from Joymitty on Trustpilot who said they'll try to find my order or to email them with the subject Trustpilot review and give the order number. They'll probably reply here with yet the same standard reply. What they WON'T do is respond to any of the 5 emails I've sent them!! What they're actually doing is stealing our money from us, so definitely a scam! Please don't order from this company unless you want to lose money.
16 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I should have read all the reviews…
I should have read all the reviews before purchasing. Got taken in by the lovely looking fabrics & styles. £50 down the drain as the two I ordered were a total disgrace. I've seen better made by my 12 year old! They won't accept them returned to their UK despatch address, insisting it be China, and then offered me 15% as per other customers. They will be going into the rag-bag, and I'll never buy from any of these companies again. Better to just take a picture and get a local dressmaker to run them up!
14 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Scam scam scam
Scam scam scam.
You receive a poor version of the item you order and in order to return you have to pay to send them to China?! Customer service says I can have a 15% refund instead. Shameful behaviour.
14 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
This company is the worst company I…
This company is the worst company I have ever had the misfortune to have used.
The clothes are of the poorest quality.
You are offered a small compensation when you try to return clothes.
I insisted on a return and was eventually given an address in China.
£16.50 for a return through the post office.
It apparently sat with customs for over five months and the was returned.
Although I have emailed almost daily since May I have had no response at all.
This company is unscrupulous beyond words.
Use them at your peril.
14 July 2022
Unprompted review
Reply from Joymitty
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
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