I ordered "Astrid" in white/gold when it was on a discount, and I'm completely obsessed with it. The first one I received was faulty, and I contacted customer service, and let me tell you, this is o... See more
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The rails and curtains were as expected. We have subsequently had an issue with Jotex cancelling an order after it was paid for. They provided a refund but the reasoning was very dubious, I think they... See more
Turned out that the windows of my apartment were way too smaller than the curtains I order, but Jotex made Itvery easy to return them with clear instructions of how to do so. I will definitely buy stu... See more
Company replied
I've been using the new set for about 2 weeks now and I really like the color! It hasn't changed at all after washing. The texture is a bit rougher compared to the previous sets I ordered. But this ne... See more
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Hos Jotex hittar du det allra senaste inom heminredning. Vi ligger alltid några steg före, så att du kan hitta dina favoriter här och nu. Oavsett om du följer trender eller skapar dina egna är Jotex destinationen för att hitta hem. Shoppa din personliga inredning för hela hemmet på jotex.se
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4.5
Excellent
22K reviews
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very fast shipping and good quality of…
very fast shipping and good quality of product. Very very happy!
17 April 2026
great delivery and timing
12 March 2026
Good quality and smooth delivery as…
Good quality and smooth delivery as well as very responsive customer service
3 March 2026
So fast and competent customer service!
11 February 2026
Very nice item
Very nice item. Fits in very well with the overall decor of our living room
19 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took me forever to place my order…
Took me forever to place my order because of login errors (somehow my email is registered for the second time, even though I already had an account with that same email). And now I'm not even sure if I paid with this stupid Elpy option! Not gonna shop here again when it's made so complicated ffs
27 January 2026
Unprompted review
Reply from Jotex Sverige
Hi Claudia, thank you for your review.
We’re really sorry for the frustration — this is definitely not the experience we want anyone to have.
The login issue you describe can occur in rare cases when an account is created through different checkout flows. If multiple customer profiles are registered using the same email address and personal information, they are automatically merged — even though this can understandably feel confusing at the time.
We’re happy to help confirm your payment. Please reach out to our customer service at customerservice@jotex.se.
I hope you have a great day!
// Filippa, team Jotex.
Bra tack!!!
3 December 2025
Reply from Jotex Sverige
Hi Karthik, thank you for the feedback!
We really appreciate you sharing your thoughts. We use Elpy to provide our customers with multiple convenient payment options. If anything feels unclear, you’re of course very welcome to contact our customer service and we’ll be happy to help.
Have a great day!
// Filippa, team Jotex
Great products and sent safely
26 November 2025
Good experience
The curtains were very nice, the delivery was prompt, good communication. Good experience
24 October 2025
Nice colors and material.
15 October 2025
Great design
Great design, but would be good to include a bit more mid-cost products, since the design is great but materials are not always great quality.
13 October 2025
Good quality and good price
4 October 2025
Good styling not supported by product quality
Jotex has a very well curated selection of products supported by captivating images on the website. Unfortunately this extremely embellished image curation is not backed by the actual quality and appearance of products. A bit more honesty in how the products are presented would be appreciated. Alternatively increase the actual quality of products itself. Like a very curated Temu selectionsold with a way heftier pricetag.
23 September 2025
Reply from Jotex Sverige
Hi Silvia,
Thank you for taking the time to leave a review. We're glad to hear that you appreciate our curated selection and visual presentation, but we're truly sorry to learn that the products did not meet your expectations.
We take your feedback very seriously. Our goal is always to offer products where quality and price align with how they are presented. Your comments help us identify areas where we can improve – both in how we showcase our products and in the selection we offer.
Thank you again for reaching out.
Kind regards,
Maja, Jotex team
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