I ordered "Astrid" in white/gold when it was on a discount, and I'm completely obsessed with it. The first one I received was faulty, and I contacted customer service, and let me tell you, this is o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The rails and curtains were as expected. We have subsequently had an issue with Jotex cancelling an order after it was paid for. They provided a refund but the reasoning was very dubious, I think they... See more
Turned out that the windows of my apartment were way too smaller than the curtains I order, but Jotex made Itvery easy to return them with clear instructions of how to do so. I will definitely buy stu... See more
Company replied
I've been using the new set for about 2 weeks now and I really like the color! It hasn't changed at all after washing. The texture is a bit rougher compared to the previous sets I ordered. But this ne... See more
Company details
Written by the company
Hos Jotex hittar du det allra senaste inom heminredning. Vi ligger alltid några steg före, så att du kan hitta dina favoriter här och nu. Oavsett om du följer trender eller skapar dina egna är Jotex destinationen för att hitta hem. Shoppa din personliga inredning för hela hemmet på jotex.se
Contact info
4.5
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Broken products!!!
We ordered a sidetable that reached us broken into several parts due to very poor packing. We have been waiting table for a month, now we are not receiving any response from the customer center for 2 weeks!!! We paid 1200 kr for the broken product!
20 December 2020
Unprompted review
Reply from Jotex Sverige
Hi Marija!
I am very sorry that this happend to you and that you haven't got an answer.
Can you get back to us on Facebook, ofcourse we want to help you as fast as we can.
I hope you had a nice christmas and that you have a good continuation!
Best regards,
Patrycja
Jotex team
While checking the website
While checking the website, I discovered serious deficiencies. Using the site is not possible with only functional cookies. The cookie-wall remains, no navigation. This is not allowed according to DSGVO.
The contact details of the data protection officer are also missing. Here a general mailbox for CR is used. Also not allowed.
The offered payment service was already conspicuous in the past. In many evaluations one could notice that this service forgets bookings and still continues to remind customers. This means that there is no satisfactory possibility to make a purchase on account.
I have then saved myself further checks, e.g. of the AGB's.
6 December 2020
Unprompted review
Reply from Jotex Sverige
Hi JaTe!
Thank you for your review.
I'm sorry that you feel this way.
If you have any questions about this you are more than welcome to contact dpo@ellosgroup.se .
They can answer all your questions about this.
Have a nice day!
Best regards,
Patrycja, Jotex team
Good service
Good service. Although we had some problem with the merchandise, they were kind and helpful to work everything out. We then ordered curtains and they were well made and everything went smoothly. Well done.
11 November 2020
Unprompted review
Reply from Jotex Sverige
Hi NE,
Thank you for your review!
It makes us very happy that you share your experience with us.
Your are warm welcome back to us.
Have a nice day and take care of yourself!
With kind regards
Wilma, Jotex team
Terrible communication and bad costumer…
Terrible communication and bad costumer service. Never again Jotex even if they have nice products.
1 November 2020
Unprompted review
Reply from Jotex Sverige
Hi Noémi!
Thanks for your review.
We are very sorry that you have not been treated correctly with us.
Our customers are very important to us and we would therefore very much like to contact you in a private message on Facebook to take a closer look at what has happened.
Warm welcome!
With kind regards
/ Wilma, Jotex team
I should have read the rating of…
I should have read the rating of Jotex.se
Product appearance is NOT as on the web, and you have to pay almost 50% in order to return the goods.
Never Never Never use Jotex online
19 July 2020
Unprompted review
Reply from Jotex Sverige
Hi Michael!
We are sorry that you have gotten that experience from us. We will of course help you in the best possible way.
We have therefore sent you a personal message to get further information from you in order to help you.
Best of regards Karl, Jotex Team
Will not buy from there anymore
Will not buy from there anymore. When I bought my item online, the order said 2-5 days expected delivery. I stayed home from work day 4 and 5 only to find out the order was delayed. Called customer service who said they could not do anything about it and offered no apology for not informing me of the delay. I asked for a full refund of the item but then they pointed out that there policy allows them to charge me 150 kr to send the shipment back. Quite a scam. Very unfriendly and inefficient customer policy. Basically, it looks like they have set up a policy that allows them to get a way with lying to customers about their delivery dates, promising dates they can't keep to, giving poor service, and making a profit from it.
2 September 2019
Unprompted review
Reply from Jotex Sverige
Hi Francesco.
We have tried to reach you, Please contact us so we can help you.
Best regards
Theo, Jotext customer service
Quite terrible experience all in all
Quite terrible experience to begin with.
- Bought a lamp, I got it all well and nice but it has a manufacturing defect. Called the support, told me they would get back to me.
1 Week later, called them again! They finally got me into correspondence, their entire support system is flawd. Reply to the email and a new person starts talking to you, asking what the problem is, which you will have to then explain all over again.
Any how, they wont send a replacement glass for the lamp even after they addmitted the manufacturing defect.
All in all...definitely avoid this website! Dont get fooled with the nice website and all the bought influencers.
20 June 2019
Unprompted review
Reply from Jotex Sverige
Sorry about the handling of your case.
Kundservice
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.