The quality is great, the colors are beautiful, and the delivery was fast. Unfortunately, after paying for the full bedding set, I was informed that the pillowcase in this color was out of stock. I co... See more
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The actual purchasing process was easy online, however we bought our bed frame weeks ago and still do not have any estimated delivery date. Jotex sent us tracking information that doesn’t work because... See more
Company replied
All went well with first two orders. With the third one got a different product than ordered - the customer service didn't reply within the promised 48 hours, but when they finally did they provided i... See more
Company replied
Polecam! Szybka wysyłka: zamówienie złożone 20 sierpnia, dotarło już 25tego. Produkty zgodne z opisem :) I truly recommend! Fast shipping: order placed on August 20, arrived on the 25th. Products a... See more
Company details
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Jotex oferuje wszystkie najnowsze trendy w wyposażeniu domu. Jesteśmy zawsze o kilka kroków do przodu, więc z powodzeniem wybierzesz coś dla siebie. Niezależnie od tego, czy podążasz za trendami, czy tworzysz własne Jotex to miejsce, gdzie znajdziesz swój dom. Stwórz osobiste wnętrza całego domu na jotex.pl
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4.0
Great
2K reviews
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The quality is great
The quality is great, the colors are beautiful, and the delivery was fast. Unfortunately, after paying for the full bedding set, I was informed that the pillowcase in this color was out of stock. I contacted support right away because I wanted the entire set in the same color and asked to cancel the order, but they said it couldn’t be done. I would much rather have one complete, stylish bedding set than just some parts of it.
19 February 2026
Reply from Jotex
Hello Lizaveta,
Thank you for your review. We're very glad to hear that you are happy with the quality, colors, and delivery speed.
We’re sorry that one of the items was cancelled due to being out of stock. Unfortunately, once an order has progressed too far in the processing stage, our customer service team is unfortunately unable to cancel it.
We understand that you would prefer to have a complete set in the same color. As mentioned by our customer service team before, you’re welcome to return the remaining item free of charge so that you can receive a full refund.
If you need any further assistance, please feel free to contact our customer service team at customerservice@jotex.pl
Have a nice day!
Alicja, Team Jotex
Delivery was fine, but ...
Delivery was fine, but the product doesn’t fully satisfy me — the way the package swings around suggests it was stored improperly.
14 November 2025
Reply from Jotex
Hello Klaudia,
Thank you very much for your review and for sharing your feedback with us.
We’re sorry to hear that the product didn’t fully meet your expectations and that the packaging gave the impression of improper storage.
Our customer service team has reached out to you to assist further with this matter. Please check your inbox for our message.
We truly appreciate your input, as it helps us improve our service and products.
Wishing you a wonderful day!
Kind regards,
Alicja
Team Jotex
Bad customer service
We ordered curtains but received the wrong items. Unfortunately, I was traveling and couldn’t check the delivery immediately, so I trusted that the correct products had been sent. When I finally unpacked them to hang, I discovered they were not what we ordered. I contacted the company to arrange a return, but they refused, citing that more than 30 days had passed.
As a business, we have made multiple purchases from this company in the past, but this experience shows a serious lack of customer service and reliability. We will no longer be ordering from them in the future.
4 November 2025
Unprompted review
Reply from Jotex
Hello Sha-La Studios,
Thank you for your review. It seems, however, that your feedback may have been posted to the wrong company.
If a customer receives the wrong product, it is considered a complaint, not a return under the 30-day return policy as stated in our terms and conditions on our website. As such, our customer service team would not handle it in the way described in the review.
If you require assistance, please contact our customer service team at customerservice@jotex.pl and they will be happy to help you.
We wish you a wonderful day!
Kind regards,
Alicja Team Jotex
Good quality textile and very nice…
Good quality textile and very nice prints for childern's room.
24 October 2025
I was super scared to order having read…
I was super scared to order having read the reviews but I can’t complain literally about anything. The shipment was super fast and the quality is good. I might order something again.
11 September 2025
the whales arrived broken
the whales arrived broken. one of them was definitely used for a demonstration at a store because it was super dusty
30 June 2025
Reply from Jotex
Dzień dobry Anastasjo,
Bardzo nam przykro, że zamówione figurki dotarły uszkodzone. To zdecydowanie nie spełnia naszych standardów, za co serdecznie przepraszamy.
Nasz zespół obsługi klienta skontaktował się już z Tobą drogą mailową na adres przypisany do Twojego profilu, aby jak najszybciej rozwiązać tę sytuację. Prosimy o sprawdzenie swojej skrzynki odbiorczej – zależy nam, abyś była zadowolona z zakupów w Jotex.
Dziękujemy za Twoją opinię – każda uwaga pomaga nam ulepszać nasze usługi.
Pozdrawiam serdecznie,
Alicja
Team Jotex
Reply from Jotex
Hej,
Super, że jesteś zadowolona z zamówienia!
Pozdrawiam serdecznie,
Alicja
Received my item quickly but in a WRONG colour
Quick delivery. Very nice quality of the item itself. However I received the item in a wrong colour. Fortunately, the colour was very similar to what I wanted. So based on other people's comments and issues with getting a refund, I won't bother returning it.
6 February 2025
Reply from Jotex
Hi there!
Thank you for your review!
When you have received a wrong product we recommend you to contact our customer services who will gladly help you with this issue.
Kind Regards,
Jotex
Stay away from this shop
Rhenus is the worst shipping company in the world - the courier delivered the carpet to the wrong address and Jotex blamed me for it and charged me for the return.
Jotex customer service does not want to explain your case, they only defend the shipping company - they do not care about their customer despite hard evidence pointing to the courier's guilt.
Rhenus to najgorsza firma wysylkowa na tym swiecie - kurier dostarczył dywan pod zly adres a mnie Jotex obciazyl winą za to i pobrał pieniadze za zwrot.
Obsługa klienta Jotex nie chce wyjaśnić twojej sprawy tylko broni firmę kurierską - swojego klienta mają gdzieś mimo twardych dowodów wskazujących na winę kuriera.
8 November 2024
Unprompted review
Reply from Jotex
Drogi Mariuszu,
dziękujemy, że podzieliłeś się z nami swoimi doświadczeniami z zakupów. Z przyjemnością przekazaliśmy już Twoje uwagi do odpowiedniego działu. Byłoby miło, gdybyś mógł podać numer zamówienia, możesz to również zrobić bezpośrednio do naszego działu obsługi klienta. Wtedy będziemy mogli ponownie sprawdzić Twoją sprawę i omówić ją w zespole. Dziękujemy.
Adres e-mail to customerservice@jotex.pl, dziękujemy.
Zespół Jotex // Lisa
Very Good purchase
24 August 2023
Reply from Jotex
Cześć, bardzo dziękujemy za zakupy oraz podzielenie się opinią! Życzymy miłego dnia i zapraszamy ponownie! Ewa/Twój Jotex Team
Polecam/recommendation
Polecam! Szybka wysyłka: zamówienie złożone 20 sierpnia, dotarło już 25tego. Produkty zgodne z opisem :)
I truly recommend! Fast shipping: order placed on August 20, arrived on the 25th. Products as described :)
20 August 2023
Excellent
I recently purchased these velour curtains, and I'm quite pleased with my choice. The rich velvety texture adds a luxurious feel to my space, instantly elevating the room's ambiance.
Great fast service.
30 July 2023
Reply from Jotex
Hello, thank you very much for shopping at Jotex! We are glad that you are satisfied. It only remains for us to invite you for another purchase. Warm regards, Ewa/Your Jotex Team
kompletne dno
I am writing here because i feel hopeless. In short i have ordered 29th of June 4 chairs , delivery Ostróda, Poland. It should take according to the website max 10 days. It's 5 weeks and i don't have the chairs or the money. Contact with this company is useless no phone only email and the answer is always the same. We are in contact with Rhenus company etc. no matter what you write the answer is the same. I also tried to call Rhenus but i was told i a very rude way not to call anymore and wait patiently. I thought that something like that was not possible but I was wrong. 5 weeks and i don't know what to do and thinkin about reporting the case to the police as fraud. To jotex supervisors , below is the order number if you want to confirm my story 614-20005256.
And one more thing , and its true not a joke . There was a delivery attempt 2 weeks ago . The courier arrived to my flat , I opened the gate , he drove in , opened the truck and guess what ...? He told me that he drove 30 km to me thinking that he had the package on his truck but somebody forgot to load it . Madness.
10 August 2023
Unprompted review
Reply from Jotex
Hello,
Thank you for your feedback. We are really sorry for this experience, of course it is not the normal procedure. We really tried our best to speed up the shipment, and I am sure that Rhenus also tried their best. Unfortunately there can always happen unexpected failures, we also do not have an insight, what and how exactly this could happen.
Regarding your money: of course you will get your refund, but a refund can only take place, after the returned item is in our return warehouse.
In case you decide to give us one more chance, just message us after receiving the reordered item and we will compensate you.
We hope to hear from you, all the best!
Reply from Jotex
Cześć, bardzo dziękujemy za zakupy oraz podzielenie się opinią! Wspaniale, że jesteś zadowolony z zakupów! Życzymy miłego dnia i zapraszamy ponownie! Ewa/Twój Jotex Team
Order not sent yet
18 May 2023
Reply from Jotex
Droga Elizo,
dziękujemy za zakupy oraz recenzję!
DHL odesłało Twoją przesyłkę do nadawcy, w historii śledzenia przesyłki nie podano powodu zwrotu. Możliwe, że produkt uległ zniszczeniu w transporcie.
Twoja przesyłka została automatycznie zaksięgowana jako zwrot i otrzymałaś zwrot środków za potrąceniem automatycznej opłaty za zwrot w kwocie 19zł. Oczywiście zwróciliśmy Ci tę opłatę (19zł). Otrzymasz ją w ciągu najbliższych dni.
Decyzja czy i kiedy zamówisz produkt raz jeszcze należy wyłącznie do Ciebie. My z naszej strony składamy obietnicę zwrotu ewentualnej różnicy w cenie produktu wraz z kosztem dostawy zamówienia.
Życzymy miłego dnia i pozdrawiamy,
Ewa/Twój Jotex Team
Dywan Nela niebieski
Product as described. Fast shipping. I recommend shopping at Jotex
19 January 2023
Reply from Jotex
Hi Karolina,
thank you for your review!
It was great to hear that you're happy with shopping at Jotex and that the delivery process went very well.
We're wishing you a lovery evening!
Ewa/Your Jotex Team
Friendly (even if a little late) customer service :)
All went well with first two orders. With the third one got a different product than ordered - the customer service didn't reply within the promised 48 hours, but when they finally did they provided immediate money refund and suggested I keep the received product anyway. And in case I don't like it - they suggested I give it to someone as a present ;))
9 January 2023
Unprompted review
Reply from Jotex
Hello Maja,
Thank you for sharing your experience!
We will be more than happy to provide additional reply, however we need your details - please see the message you have received from us.
Wishing you a lovely weekend,
Ewa/Your Jotex Team
The actual purchasing process was easy…
The actual purchasing process was easy online, however we bought our bed frame weeks ago and still do not have any estimated delivery date. Jotex sent us tracking information that doesn’t work because apparently their delivery partner Rhenus hasn’t moved the packages from the warehouse. But for the amount of money we paid, we should have better estimates for when we will actually get our delivery.
23 November 2022
Reply from Jotex
Dear Ethan,
thank you for your purchas and your review.
Our customers choose the delivery date and time directly with our partner delivery company.
The delivery company had some delayed deliveries due to severe winter weather.
We hope that you're happy with your purchase.
Wishing you a lovely evening,
Ewa/Your Jotex Team
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