I received the incorrect lamp and the returning thereof was easy peasy. I was disappointed that I received the wrong product but I was very satisfied with the customer care correspondence and ease of... See more
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Fantastic service, fast and updates all the way. The product is gorgeous. We bought curtains and the quality is so nice and elegant. Highly recommend to use this company!
Very happy with our purchase. Received a defect chair, which Jotex was happy to replace. Very efficient and quick handling by their customer service.
I'm very satisfied with service and products. Very quick delivery, good price and quality! I recommend 100% Thank you so much and Happy Christmas 🎄 and Happy new Year!
Company details
Written by the company
Hos Jotex finner du det aller siste innen innredning. Vi ligger alltid noen steg føre, slik at du kan finne dine favoritter her og nå. Uansett om du følger trender eller skaper dine egne er Jotex destinasjonen for å finne hjem. Handle din personlige innredning for hele hjemmet på jotex.no
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4.4
Excellent
4K reviews
Asks customers to review
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Reply from Jotex Norge
Hello. Thank you for youre feedback.
/Lars, Jotex team
The item I bought was really poorly…
The item I bought was really poorly made, badly sewn and broken in some places and i had to still pay a 60 nok retur avgift.
9 April 2025
Reply from Jotex Norge
Hello Leonor,
Thank you for contacting us.
We are sorry to hear that. Please contact ou customer service and we will help you with this.
Best regards
Maren
Jotex team
Is it only me who uses pillows 50x70?
It’s an unpleased surprise when you’ve been using pillows 50x70 all your life and suddenly realise that there are no pillowcases for it
30 March 2025
Unprompted review
Reply from Jotex Norge
Hi,
Thank you for taking the time to write us a feedback.
We have asked them for more information so that we can help you further with your case, please contact our customer service so that we can help you!
Have a nice day!
Best regards
Maren,Jotex team
Having problems
We ordered two drawers and both have problems, some parts cannot fit each others. So we called their customer service and ask for a solutions. We sent them pics and waiting for their answer now....
Update****
After we waited their reply for a month, they finally sent us an email saying there were no replacements at their warehouse. And they demanded us to return all the parts of the drawers. We explained that the two drawers were almost completed except the miss-matching parts, but they insists to dismantle the drawers and returning them to the company. They don't give us other choices. We don't know if we are getting a refund or getting fully new drawers.... We are not happy and have doubts about their customer service.
27 January 2025
Reply from Jotex Norge
Hello. Thank you for your feedback.
I see we have forwarded your errand to the warehouse and asked that new necessary parts are sent to you.
You will have received more information in the email we sent you.
/Lars, Jotex team
Large rug just vanished!
Parcel unbenowns to me was being sent from Jotex Sweden. Never arrived in Norway. Disappeared on route (a 300cm diameter rug🙄). Jotex wont consider a refund for 14days. Paid almost 500kr in postage
3 January 2025
Reply from Jotex Norge
Hello,
Thank you for contacting us.
Please contact our customer service and we will help you further with this.
Have a nice day!
Best regards
Maren
Jotex team
Bought a table
Bought a table, came broken.
Sent back, and they sent us a cabinet.
If you like talking with customer service I seriously recommend, because they also make you work for it. Very nice 👌🏼
13 December 2024
Unprompted review
Reply from Jotex Norge
Hei,
Takk for at du tok deg tid til å skrive en tilbakemelding til oss.
Vi har bedt dem om mer informasjon slik at vi kan hjelpe deg videre i saken din, vennligst kontakt vår kundeservice slik at vi kan hjelpe deg!
Ha en fin dag!
Med vennlig hilsen
Maren
Jotex team
Bad customer service and quality
I ordered the Palanzo dining table, and it arrived completely damaged—both the tabletop and the legs. I filed a complaint immediately after opening the package and provided photos as proof.
The customer service experience has been terrible! I requested a replacement (receive a new table and return the damaged one), but they insist that I must return the damaged table first, place a new order, and then wait 2–3 weeks for a credit note This would leave me with two invoices during that time, which makes no sense.
I cannot understand why replacing the table directly is so difficult for them. This has been an incredibly disappointing experience, especially since I now have no table at all, and the holidays are fast approaching.
4 December 2024
Unprompted review
Reply from Jotex Norge
Hello. Thank you for your feedback.
On the 09.12 we asked for some additional information via Trustpilot so that we could identify your order, but sadly we did not receive any response to this request.
Based on the information in your feedback it appears we have followed our guidelines, but I will forward your feedback to the responsible department to see if the guidelines need to be updated.
/Lars, Jotex team
The item was low quality and overpriced
27 September 2024
Reply from Jotex Norge
Hello Joanna,
Thank you for contacting us.
We thinks it's sad that you think so.
Have a nice day!
Best regards
Maren
Jotex team
Received a broken mirror, zero customer support provided
Ordered a mirror, discovered it was broken when it arrived. When I asked how I can get a new mirror they just said ‘return using shipping label provided and you will receive a refund in 2-3 weeks’. So a copy/paste answer that doesn’t answer my question or provide support. Does this mean I have to place another order and pay for shipping, again? Why can they not just send me a new one??
28 August 2024
Reply from Jotex Norge
Hello. Thank you for your feedback.
I have looked over our contact with you and agree that our reply definitly could have been better.
It is currently not possible for us create and send a new order of the mirror to you, hopefully this will change in the future.
I have refunded the full order including the shipping fee, there is no need to return the mirror.
If you still want the mirror you are of course welcome to create a new order on our website.
/Lars, Jotex team
bad experiences
don't know jotex, ellos, bootz all these sites are the same, the shipping time and status are wrong. the product said 4-5 days, it's been more than two weeks and still no new information where the delivery time is, impossible to call or talk to anyone, even if you do, they said they would fix it, but instead left you waiting until you called back, realized nothing's been fixed. worst business model ever, never order from these sites again!
8 August 2024
Reply from Jotex Norge
Hello. Thank you for your feedback.
I took a look at your order and from what I can see the parvel was shopped from out warehouse on 12.08, but for some reason the parcel received it's first scan with the carrier yesterday 19.08.
I apologize for the delay.
/Lars, Jotex-team
Very nice 😍 good quality it fits…
Very nice 😍 good quality it fits perfectly on our hallway 😊
22 July 2024
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