Really pretty products as expected. Quality is acceptable, although the fabric could be more thick to give higher quality feel of luxury. Pricing a bit too high though and wider (3m >) basic me... See more
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Nothing else to say other than I'm super satisfied with the service and products that I've bought this time (curtains). Very good price-to-performance ratio and fast delivery. I'll definitely buy f... See more
This company is great in textile , curtains and towels :) I'm very glad to order my second time curtain need and also their refund service is very easy. They also make cute and trendy design in afford... See more
I received the item (carpet) ontime, but the color doesn’t match the pics on the website. when you want to return it, you can describe the problem but still you need to pay for the return. if the inf... See more
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Bei Jotex findest du immer die allerneuesten Einrichtungsartikel. Damit du deine Favoriten jederzeit finden kannst, sind wir immer ein paar Schritte voraus. Es ist egal ob du Trends folgst oder deine eigenen kreierst, Jotex ist das Ziel, um dein Zuhause zu verschönern. Kaufe deine persönliche Einrichtung für dein Zuhause auf jotex.de!
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4.1
Great
5K reviews
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Superior Service, delivering, & aesthetically pleasing
My orders arrived quickly! Seriously, came within 3-4 days of submitting payment and order. This is refreshing to have such superior service and on time delivery as promised. By the way curtains are lovely on my sunny windows. Thank you
28 February 2026
Beautiful glass desk
The desk arrive really well packed, it’s beautiful and timeless, also the shipping service was good.
27 February 2026
Good quality and quick delivery
20 February 2026
Very good service
Very good service. Unfortunately I had to order 3 times the curtains for my parlour, as I couldn’t visualise how they really look before they actually arrived. The delivery worked perfectly as well as the return shipment and payback. The quality of the curtains fit the price well. I recommend the shop.
31 January 2026
Every thing
Every thing, the quality of products, deliver and other parameters was perfect. Thank you!
30 January 2026
everything is very good!
14 January 2026
May use AI-assist with repliesRead more
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On the website the items were labeled…
On the website the items were labeled as an ‘outdoor’ pot set. However, they arrived with no drainage holes. They are not outdoor pots! The material and finish quality were good, so 2 stars instead of 1.
20 December 2025
Reply from Jotex Deutschland
Dear customer,
Thank you for your review.
We are very sorry that your order did not go as you expected. Your experience and feedback are very important to us.
Please contact our customer service team and send a message to.
customerservice@jotex.de
Have a nice day!
Thank you for taking the time to describe your experience.
Jotex//Lisa
The first time I ordered something
The first time I ordered something, the package never arrived, so I’ve tried to order it again and now I’ve received a completely different product :-/
6 December 2025
Reply from Jotex Deutschland
Dear Natalie,
Thank you for your review.
Could you please check whether the order number is correct?
According to our records, you have already been in contact with our customer service because you did not receive the parcel, even though the tracking information showed it as delivered. As a result, you have already received a full refund as a goodwill gesture.
Please check the order number again so that we can assist you further.
If you have any questions, please contact our customer service at customerservice@jotex.de
Kind regards,
Jotex//Lisa
My experience purchasing lamps from…
My experience purchasing lamps from this website has always been excellent. Deliveries are consistently on time and the products look great. The quality is very good, and the prices are also very reasonable. I also love that they often have promotions. I highly recommend this shop.
29 November 2025
Hallo I ordered two lamps I am not…
Hallo I ordered two lamps I am not happy with one of them
It cost a lot of money and it don’t open completely would appreciate the option to get my money back and send it back if needed I want to tried it for a other lamp please …
27 November 2025
Reply from Jotex Deutschland
Hello,
Thank you for your review.
To assist you further, we kindly ask you to submit a claim to our customer service. Please include photos of the lamp and the issue in your message. Once we have reviewed the images, we will get back to you as soon as possible with a solution.
Contact: customerservice@jotex.de
Thank you in advance!
Kind regards,
Your Jotex Team // Lisa
Beautiful sheets
Beautiful sheets, amazing quality and quick delivery! What more can you ask for? I will definitely order more!
22 November 2025
Too expensive for this quality
Service and delivery and everything is great.
Quality is a bit disappointing.
Bed sheets are too thin...almost see through...and worst all is the blanket cover has no zipper neither buttons...as a result it comes out.
For this price you have to add buttons or zipper.
I wouldn't buy again from this brand.
I find too expensive for quality you sell.
13 November 2025
The delivery was faster than promised
The delivery was faster than promised. The product was perfectly packaged and was in alignment with the description and the photos.
25 October 2025
curtains for my bedroom
ordered curtains for my bedroom and they have such an amazing quality. even though they are made of light linen fabric, they make the room quite dark and still look great.
13 October 2025
Sent me the wrong colour of the article…
Sent me the wrong colour of the article and customer service did not reply
15 September 2025
Reply from Jotex Deutschland
Hello Simone and thank you for your review.
We are very sorry that your order did not go as you expected.
Your experience and feedback are very important to us. Please contact our customer service team and send a message to us with photos of the goods. Thank you.
customerservice@jotex.de
Have a nice day!
Your team Jotex//Lisa
Missing parts no costumer Service
I ordered a bed and the screws and legs are completly missing. Support is nearly not existing at all. On other sides you find rewievs exactly like mine. Wish I would have seen them earlyer. Very sad because other people already had the problem of getting their money back.
The parts of the bed i got are fine but i cant sleep in half a bed so i would love to give 0 stars for this delivery and Customer service
25 September 2025
Unprompted review
Reply from Jotex Deutschland
Dear SNIPS PAIN,
thank you for your feedback.
We are truly sorry that your delivery arrived incomplete and that you haven’t received the support you needed so far. We completely understand your frustration – a bed without legs and screws is simply not usable, and of course this should never have happened.
Please contact us directly at (customerservice@jotex.de) with your order number. We will take immediate action to send you the missing parts or find another suitable solution together with you.
Thank you for bringing this to our attention – only with such feedback can we improve our service. Our goal is that you end up sleeping comfortably, not left frustrated.
Kind regards,
Lisa Team Jotex
I’m very happy with quality of…
I’m very happy with quality of products! Colors as I expected, materials are very nice to touch. Definitely recommend!
28 August 2025
My package has missed but they said…
My package was missed but they said they are not responsible for anything.
23 August 2025
Reply from Jotex Deutschland
Dear customer,
Thank you for your review. We are very sorry that your order did not go as you expected. Your experience and feedback are very important to us.
The delivery method we use is Shipping method: "Lieferung nach Hause". Unfortunately, since you chose to have your package delivered to another preferred location, you entered into a personal agreement with DHL for this type of delivery.
If the package is not at the location you selected, you will need to contact DHL directly and report the loss.
You can find all the relevant information in DHL’s terms and conditions regarding the use of a designated drop-off location.
Please contact our customer service team if you need more info.
Have a nice day!
Your team Jotex//Lisa
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