Josephsandell Reviews 86

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I just love Joseph Sandell products, over time I have bought lots of diffusers, candles from different company's but these are the best in my opinion People walk into my home and comment on the beau... See more

Rated 5 out of 5 stars

Prompt delivery. Nice offer. Would really appreciate refills though so as not to accumulate lots of glass bottles!

Rated 5 out of 5 stars

I love the personal tone of all communication! It feels like being part of an experience. The pick and mix box is gorgeous! I love the tiny fragments on each wax melt, which add a touch of luxury.... See more

Rated 5 out of 5 stars

I first came across Joseph Sandell at a Christmas Market at Jimmy’s Farm. I absolutely love their wax melts. My husband treated me to an oil burner and pick and mix box. I’ve been burning the... See more

Company details

  1. Candle Store

Written by the company

Joseph Sandell brand. Offering high end, home air care products. Browse our range of stunning scents in candles, reeds and our new skincare range.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I just love Joseph Sandell products

I just love Joseph Sandell products, over time I have bought lots of diffusers, candles from different company's but these are the best in my opinion
People walk into my home and comment on the beautiful fragrance

16 April 2026
Unprompted review
Rated 4 out of 5 stars

The metal stand

The stand supplied with the free burner and the wax melts pick and mix set is sub standard with lots of bubbles. Should have been quality checked and replaced before sending

19 March 2026
Unprompted review
Rated 1 out of 5 stars

I haven't recieved my order

I haven't recieved my order! I ordered on Friday 19th of December. Money has been taken but no wax melts have arrived and nobody has got back to my email asking about it.

19 December 2025
Unprompted review
Josephsandell logo

Reply from Josephsandell

Hi Ruth,

Thank you for your feedback.
Our Christmas cut off point for orders was the 18th of December which was advertised over our socials and our website. Also advertised was our reopening date of the 18th of January. Your contact was made on the 3rd of January when our office was still closed. I did however, reply to your correspondence and accepted your wishes to cancel and refund your order.

Rated 5 out of 5 stars

Beautiful aroma.

I first came across Joseph Sandell at a Christmas Market at Jimmy’s Farm. I absolutely love their wax melts.

My husband treated me to an oil burner and pick and mix box. I’ve been burning the first melt for three weeks and it still fills the house with a gorgeous scent.

I’ve treated my daughter to a set with a gorgeous dark blue burner for Christmas for her new house.

I will definitely continue to use these, as it’s wonderful to find a product where the scent actually lasts. Michelle x

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience, all round!

I love the personal tone of all communication! It feels like being part of an experience.
The pick and mix box is gorgeous! I love the tiny fragments on each wax melt, which add a touch of luxury.
Whilst I have my favourite fragrances, I have never been disappointed trying new ones.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a subscription I really enjoyed…

I had a subscription I really enjoyed receiving these lovely wax melts every month, my favourites were ruby ruby ruby, blanc, southwold blend and surprisingly coffee which I didn’t expect, lovely packaging as well, a lovely company that never let me down, very good ❤️

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Unexpected finds!

I was visiting relatives and saw the products in Jarrolds. I loved the melts and tea lights so much, I bought one as a house warming gift and ordered two more holders for gifts.
The melts smell delicious and I will be ordering more.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! Problems with the original dispatch but after contacting the situation was immediately resolved and we received the items. Having bought before the quality of the items is fantastic

6 December 2024
Unprompted review
Rated 5 out of 5 stars

I have bought wax melts here several…

I have bought wax melts here several times, they are natural and smell absolutely beautiful, recently sent my daughter a gift of these, they come gorgeously wrapped and are the perfect gift ! I would highly recommend them .

21 October 2024
Unprompted review

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