Jolly Tots Reviews 

646
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and extensive product knowledge, providing excellent customer service that makes shopping relaxed and comfortable. People appreciate the wide selection of products available at competitive prices, often highlighting efficient service, quick responses, prompt delivery, and assistance with car seat fitting or carrying items. The overall experience is consistently positive, with consumers frequently expressing satisfaction with their purchases and the reliable service provided. Reviewers often recommend the company, highlighting seamless transactions and the confidence gained from comprehensive support.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Product

Reviewers highlight positive aspects of product, praising the wide range of options and goods for babies and... See more

Service

Reviewers mention positive feedback about service, consistently praising the staff for being welcoming,... See more

Price

Consumers find price to be positive, with many reviewers highlighting the excellent and competitive pricing,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and very quick delivery. I was initially hesitant about the site, thinking it was a scam - given the prices were so good for new products - but I drew comfort from the positive... See more

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Maisie at Jollytots Evesham was fantastic! She demonstrated and clearly explained a variety of models to us, whilst answering all the questions we had. We purchased a travel system at an amazing price... See more

Rated 5 out of 5 stars

Rachel was wonderful, responded quickly was super helpful and my item was delivered in no time in perfect condition. Would deffo reccomend to any new mums or friends and would use again for sure 🩵


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

5.0

Excellent

TrustScore 5 out of 5

646 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(646)

281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Newborn car seat to fit existing seats

First time visiting today to buy a newborn car seat which would fit with our two other children’s seats. Louise was so helpful, she gave us different recommendations, then come out to our car and showed us how to fit the car seat. Would 100% recommend, such friendly and helpful staff. Thank you

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Jolly Tots Experience

David was so helpful! Also such a nice energy. Came here with my first child and now back for my second. Thanks for always helping out. Appreciate it! Looking forward to using the new pram.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Dave was amazing to deal with

Dave was amazing to deal with - explained the products well and was kind enough to pop it in the car for us as well. The store overall well presented with a lot of variety

5 July 2026
Unprompted review
Rated 5 out of 5 stars

friendly, pleasant and informative.

The man who served me was very nice he installed my pram parasol. And recommended me a baby carrier and gave me informative advice. He explained features of my travel system that i was unaware of. The shop is pleasant to walk though and staff are friendly

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered multiple prams from…

I have ordered multiple prams from jolly tots the service is amazing from the start to delivery recently purchased a double from Rachel her customer service was amazing sent me pictures of the item & I also requested to see it folded she sent me all pictures once paid i received my pram in 2 days excellent service highly recommend

1 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 - Amazing

We came to jolly tots after numerous recommendations from friends and it exceeded all expectations, the store is clean, loads of stock, amazing prices and wonderful staff. Travis was assisting me and my wife throughout our visit, and his customer service was second to none, amazing product knowledge, answered all of our questions with ease, very very kind and welcoming, and really helped us in making a decision for a pram, 10/10 service from Travis and everyone at the store, can’t recommend it enough :)

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company!

Have brought every piece of baby equipment from Jolly Tots and can’t fault them at all. Fab customer service and great prices. Would recommend to anyone!

27 June 2026
Unprompted review

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