Update: I was promptly contacted by Daniel at Jollyroom. He clarified the situation and we reached to an agreeable compensation. Appreciate the gesture. Easy to buy, difficult to get it delivered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took 4 days to come to germany was really fast delivery. 1 star off because I tried to call customer support and had difficulty reaching anyone. One time no answer and second attempt took 40 minutes... See more
Company replied
No answer still. I got a huge, heavy package wurh a pool! I never ordered it. Over a month now. I sent it back today. It was bought under my name, using a credit company that will need to be paid in s... See more
Company replied
I would really appreciate the customer support of jollyroom for giving a prompt solution. I wanted to return one product and jollyroom customer care helped me in a snap. When I couldn't reach them vi... See more
Company replied
Company details
Written by the company
Det er ikke uten grunn at Jollyroom.no er størst i Norden innen barn- og babyprodukter! Vi tilbyr alt du trenger for barn mellom 0 og 12 år, samt et heldekkende sortiment for gravide og mødre – og vi får inn nye produkter hver dag. Vårt mål er å tilby deg som kunde den best tenkelige service, og derfor leverer vi innen 2-4 dager, og har fri frakt ved kjøp over 1000 kr. Vi har prisløfte, og åpent kjøp i 365 dager
Nordens største utvalg til barnefamilien!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 33 50 93 50
- kundeservice@jollyroom.no
- jollyroom.no
4.1
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product but the Delivery sucks...
Good product but the Delivery sucks...
I had three products in the order, which I received on three different days and in three different locations ( from what I selected )
19 April 2023
Reply from Jollyroom.no
Hello Kumar!
Thanks for your feedback!
I just called you, but where not able to get thrue.
We are really sorry for your experience with the delivery! This is a fault from our transportør and we are looking into this. We will contact you directly to find a good solution.
Have a nice day!
Regards Jan, Jollyroom.
Rask levering
18 April 2023
Reply from Jollyroom.no
Hei, Tone Lise!
Tusen takk for den herlige omtalen din!
Så hyggelig å høre at du er fornøyd med din kjøpsopplevelse, og den raske leveringen! 😍🌺
Ønsker deg en fin dag, og velkommen tilbake neste gang!
Mvh,
Monica, Jollyroom 🤸♀️
Rask levering
3 April 2023
Reply from Jollyroom.no
Hei Sveinung.
Takk for din tilbakemelding!
Så bra at pakken din kom raskt!
Det er det vi jobber for !
Ønsker deg en god dag!
Tea, Jollyroom🎈🎈
God kvalitet rask levering
3 April 2023
Reply from Jollyroom.no
Hei, Lina!
Tusen, tusen takk for omtalen din!
Så herlig å høre at du er fornøyd med kvalitet og leveringstid, det er skikkelig fint å lese! 🤩
Ønsker deg en flott dag videre, og en super helg!
Mvh,
Monica, Jollyroom 🦄🐱🐉
Great assortment of brands and colors…
Great assortment of brands and colors and easy to shop.
2 April 2023
Reply from Jollyroom.no
Hi Nicole
Thank you for your feedback
We are happy, that you are satisfied with our assortment and like to shop from jollyroom.no
Have a nice day
Regadrs Tara, from Jollyroom
Reply from Jollyroom.no
Hei Katarzyna
Takk for omtalen
Så flott med rask leveranse 👍
Ha en fin dag
Mvh Tara, Jollyroom
Reliable website
I was little upset at first, when there was a problem with the website, but they fixed it very fast. The package arrived quickly, but i haven't tried it just yet. The customer service works well.
13 April 2023
Unprompted review
Reply from Jollyroom.no
Hello,
Thanks for your feedback!
We are sorry for the problem that occuring on the homesite with this product. Unforunatly this is a problem that need to be handled by our it department. I have notified them, so the error should be fixed shortly.
Have a nice day!
Regards Jan, Jollyroom.
Great service
20 March 2023
Reply from Jollyroom.no
Dear Alexander!
Thank you for this awesome review!
We are so happy to hear you are pleased with the service. Thank you for your 5 stars! 😊😊💜
Have a jolly day!
Best Regards,
Monica, Jollyroom 🦄🐱🐉
Rask levering
2 April 2023
Reply from Jollyroom.no
Hei, Ingrid!
Tusen takk for din tilbakemelding!
Vi er glade for å høre at du mottok leveringen din på null komma niks, ingenting som er bedre enn det! 🚚🎈🎈
Ønsker deg en fantastisk dag!
Mvh,
Monica, Jollyroom 🎈
Efficient purchase & delivery
Through and through an efficient purchase & delivery process
14 March 2023
Reply from Jollyroom.no
Hi Marianne
Thank you for this feedback
We are glad that you are satisfied
Have a nice day!
Regards Tara, from Jollyroom
Very disappointed that the size…
Very disappointed that the size describes in the website does not match at all the actual size from the product. I will return and i hope minimum that they will not charge for the return since the mistake is on their side
22 March 2023
Reply from Jollyroom.no
Hello Orianna,
Thanks for your feedback!
We are truly sorry that you have recived a product that does not match the description. We will contact you directly and find a good solution on this!
Have a good day.
Regards Jan, Jollyroom!
Rask levering.
12 March 2023
Reply from Jollyroom.no
Hei,
Tusen takk for omtalen din!
Vi liker også raske leveringer! 🚚💨
Ønsker deg og dine en God Påske! 🐣🐤
Med vennlig hilsen Marte, Jollyroom
Reply from Jollyroom.no
Hello Isaura,
Thanks for your feedback!
We are sorry for this mistake!
We have contacted you directly with a solution for the wrong that has happend here!
Have a nice day!
Regards Jan, Jollyroom!
Sen levering
20 March 2023
Reply from Jollyroom.no
Hei Ingeborg.
Takk for din tilbakemelding!
Beklager for forsinkelsen du opplever. Vi kontakter deg direkte og finner en god løsning på dette.
Ønsker deg en fin dag!
Mvh Jan, Jollyroom!
I received a damaged product and the…
I received a damaged product and the customer service asked me so to send many pictures of the product to prove that I am telling the truth!! Customer service was not helpful at all!!
19 March 2023
Reply from Jollyroom.no
Hello Elaheh,
Thanks for the call!
We are sorry for the experience you have had with us!
When recivening a damage parcel, we only ask for some pictures, soo we can take the claim furhter with our transportør. We are truly sorry for not giving you good information around this! Glad we found a solution.
We wish you a good day!
Regards Jan, Jollyroom!
Thanks for quick delivery)))
Fast delivery) The product corresponds to the description) Good quality)
15 March 2023
Reply from Jollyroom.no
Hello Diana,
Thank you for feedback!
We are glad that you are happy, and that the delivery was fast🚚🚚
Have a nice day!
Tea, Jollyroom
I love Jollyroom
I love Jollyroom, It has everything I need. But I wish they could shorten the shipment period. Also less paper usage would be good.
21 March 2023
Reply from Jollyroom.no
Hi!
Thank you so much for your review.
We are so glad to hear you are happy with your order, and are grateful you took the time to give us a feedback so we can do better next time.
Have a Jolly day!
Best Regards,
Monica, Jollyroom 🦄🐱🐉
I not get my order and not get back my…
I not get my order and not get back my money
7 March 2023
Unprompted review
Reply from Jollyroom.no
Hi Arturs,
Thanks for your review!
I am really sorry to hear this! Unfortunately I don't have enough informationen to find your order to check the status.
We therefore ask you to please contact our Customer Service, so we may help you!
You may call us on 33 50 93 50, or write us a message here:
https://jollyroom.freshdesk.com/nb-NO/support/tickets/new
All the best, Therese, Jollyroom.
Reply from Jollyroom.no
Hei Mirat!
Takk for din tilbakemelding!
Fantastisk ! 🎉🎈🎉 Godt å høre at du mottok raskt, og at du er fornøyd🚚🚚🚚
Ha en bra dag!
Tea, Jollyroom
Rask levering og god kvalitet
19 March 2023
Reply from Jollyroom.no
Hei Roqiah,
Takk for din tilbakemelding!
Vi er glad for å kunne tilby deg rask levering, og god kvalitet.🚚👌
Ha en nydelig dag!🎈🎈
Tea,Jollyroom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.