We ordered winter boots, insulated boots, and sneakers for our child, and we are very happy with everything. Great quality and a smooth shopping experience. Highly recommended!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It,s a nice place for shopping specially for babies and children. There are a lot of options to choose. Sometimes great discounts also available. Delivery came fast and reliable. Nice packaging. Great... See more
Company replied
Total waste of time and money, missing parts that they say they deliver, but actually dont, messages go un answered, 3year reklamation time is a flat out lie, i bought a bike cart that had a part miss... See more
Company replied
Ordered items arrived well-packaged, and within specified delivery period (every item in good condition). Placing the order was easy enough, good follow through comms, and provides order tracking. Tha... See more
Company replied
Company details
Written by the company
Ei ole mikään ihme, että Jollyroom on Pohjoismaiden suurin lastentarvikeliike! Meillä on kaikkea mahdollista kaikenkokoisille lapsille, vastasyntyneestä aina 12 ikävuoteen saakka, sekä lisäksi paljon tarvikkeita vanhemmille. Valikoimamme täydentyy uusilla tuotteilla päivittäin. Tavoitteenamme on tarjota asiakkaillemme parasta mahdollista palvelua. Toimitusaikamme Suomeen on 4–8 arkipäivää ja tarjoamme ilmaisen toimituksen yli 100 euron tilauksiin, hintatakuun koko valikoimastamme sekä 365 päivän avoimen kaupan.
Pohjoismaiden suurin valikoima lapsiperheille!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 09 42 41 55 55
- Asiakaspalvelu@jollyroom.fi
- jollyroom.fi
3.9
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed my order on December 28
I placed my order on December 28, and as of February 13, the issue is still unresolved. Despite multiple follow-ups via both email and phone calls, the refund has not been processed, and I have not received clear or timely updates.
This prolonged delay has been very disappointing. A refund should not require this much effort from the customer. It has also made me reluctant to purchase from this company again, which is unfortunate, as we have previously bought several high-value items here, including an Uppababy stroller, Cybex car seat, playpen, and other expensive products, using both my account and my husband’s.
I am sharing this review in the hope that it will finally prompt progress on my case, as this experience has significantly affected my trust in the company.
28 December 2025
Unprompted review
Reply from Jollyroom.fi
Hi Gry,
Thank you for your feedback!
We’re very sorry to hear about the delay with your refund and understand your frustration. A refund should not require repeated follow-ups, and we truly apologize for the inconvenience caused ❤️
Unfortunately, as your contact details are hidden in this review, we’re unable to locate your order from here.
We kindly ask you to contact our customer service via the link below so we can review your case as soon as possible: https://www.jollyroom.fi/asiakaspalvelu 💌
After submitting the form, you will receive a confirmation email to ensure your message has been received 😊
You’re also welcome to send us a private message on Facebook (Jollyroom.fi) if you prefer.
Wish you a wonderful week ahead! ❄️
Best regards,
Team Jollyroom
delivery are at earliest,well package…
delivery are at earliest,well package and good quality product.
29 January 2026
Unprompted review
Reply from Jollyroom.fi
Hi Mona,
Thank you for your kind feedback!
We´re glad to hear that the order made it to you safely and in good condition 🌞📦
Wish you a wonderful weekend! ✨
Best regards,
Team Jollyroom
I haven’t received my order
I haven’t received my order. It hasn’t even been shipped yet, and I placed it 11 days ago. I was hoping to receive it before my baby’s 1 month anniversary but that’s in three days so I know that won’t happen.
10 January 2026
Unprompted review
Reply from Jollyroom.fi
Hi Maria,
Thank you for your feedback!
We´re sorry to hear that you have not received your order ❤️
We can find your order based on the information on this review and can see that the estimated delivery time for your order is today 📦😊
We kindly note that our delivery days are only working days and due to the extra red days on New Year - the delivery time might feel longer ⭐
Your order will be delivered from Sweden so your package will not be scanned in the delivery before it arrives to Finland 🌍
We hope you´re happy with you order 🌞
Wish you a wonderful week! ❄️
Best regards,
Team Jollyroom
Everything was perfect!
Quick shipping; great products and competitive prices.
19 December 2025
Unprompted review
Reply from Jollyroom.fi
Hi RW,
Thank you for your lovely feedback! ⭐
¨
We´re glad to hear that you´re happy with your purchase 🌞
Wish you a wonderful week! ❄️
Best regards,
Team Jollyroom
I ordered two suitcases on four wheels
I ordered two suitcases on four wheels, the same colour, one small and one larger.
When ordering, I specified a delivery location that was convenient for pick-up so that I could take the suitcases with me on the bus. The delivery location was changed. I had to call a taxi. On top of that, the delivery was split. I received one suitcase two weeks after ordering and took it home by taxi. I received the second suitcase only a month later. And I had to take it home by taxi again. I had to pay for the taxi twice. Therefore, I do not recommend this shop. I could just as easily have ordered this purchase from China myself. And much cheaper. And they would have delivered this purchase to a place where it would have been convenient for me to pick it up. In addition, I did not receive any warranty documents. И
2 December 2025
Unprompted review
Reply from Jollyroom.fi
Hi,
Thank you for your feedback!
We are sorry to hear about the inconvenience you experienced with your delivery 💌
We would like to clarify that unfortunately we are not able to influence which pick up point Posti chooses for your parcel. The parcel is automatically directed based on the postal code on your adress to the closest free pick-up point or locker available at the time, which means it may not always be the geographically closest one 🌍
Unfortunately, your personal details are hidden on this review, so we’re not able to identify your case from this review alone. If you have any questions - we would really appreciate if you could get in touch with our customer service so we can look into your order in detail and help you further.
The warranty document is always the order confirmation you receive when the purchase is completed. If you need this resent, our customer service will be happy to help 😊
🌍 : https://www.jollyroom.fi/asiakaspalvelu
Wish you a wonderful Christmas time! 🎄
Best regards,
Team Jollyroom
Items on sale
Items on sale, yes a good sale but nothing extreme. They canceled order with message that it was a pricing error and raised the prices higher than they were even before the sale. Scammers!
14 August 2025
Unprompted review
Reply from Jollyroom.fi
Hi Jaakko,
Thank you for your review! 🌻
We're sorry to hear about your recent experience with us 💛
Unfortunately, since your personal information is hidden on this review, we're unable to find your order or contact details to investigate this further. We’d really like to help resolve this for you 💌
Please note that it’s not possible to contact us directly via email. Instead, we kindly ask you to reach out through our contact form below or send us a private message on Facebook to our account "Jollyroom.fi". That way, our customer service team can assist you as quickly as possible 😊
🌍: https://www.jollyroom.fi/asiakaspalvelu
Wish you a wonderful day!
Best regards,
Team Jollyroom
Wrong item was delivered compared to…
Wrong item was delivered compared to the one I ordered. Got refunded but caused some drawback. Customer service was decent but overall experience was bad.
22 June 2025
Unprompted review
Reply from Jollyroom.fi
Hi Tuomas,
Thank you for your feedback!
We're truly sorry to hear about what happened with your order and any inconvenience this may have caused you 🌻
Even if the issue was resolved with a refund, we completely understand how unfortunate the situation can be!
Your feedback is really important to us and it helps us improve! 💌
If you have any questions or if anything feels unclear, do not hesitate to contact our customer service again - we´re always here to help 😊
Wish you a lovely summer!
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Muddasser,
Thank you for your lovely feedback!
We´re glad to hear that you had a positive experience with us and amazing that the delivery made it to you quickly 📦💛
Wish you a wonderful summer! 🌻
Best regards,
Team Jollyroom
Very bad experience with jollyroom…
Very bad experience with jollyroom customer service. Ordered 2 products one was fine the other one I want to return but no return sticker. Sent many messages but no response from customer care. The main reason wont shop again from here is their no return policy and poor response. The slide is too narrow for my 2 year old and he keeps on falling from the side also its bent from the center so he doesnt slide properly. I wanted to buy a bigger one and return this one.but no response at all from them.
16 June 2025
Unprompted review
Reply from Jollyroom.fi
Hi Maheen,
Thank you for your review! 🌻
We're sorry to hear about your recent experience with us 💛
Unfortunately, since your personal information is hidden on this review, we're unable to find your order or contact details to investigate this further. We’d really like to help resolve this for you 💌
Please note that it’s not possible to contact us directly via email. Instead, we kindly ask you to reach out through our contact form below or send us a private message on Facebook to our account "Jollyroom.fi". That way, our customer service team can assist you as quickly as possible 😊
🌍: https://www.jollyroom.fi/asiakaspalvelu
Wish you a wonderful day!
Best regards,
Team Jollyroom
Warrenty handling is a nightmare
The ordering was ok and product arrived but when we had a broken part within the warranty period it was a nightmare to communicate with jollyroom and get our right to replacement/ repair. The, try everything to avoid to replace a product even within warranty.
26 August 2024
Unprompted review
Reply from Jollyroom.fi
Hi Max,
Thank you for your feedback! 🌻
We´re truly sorry to hear about your experience with us and the challenges with communication.
Unfortunately we can´t find this specific case of yours based on the information on this review in order to take a closer look what has happened 💌
Our goal is to make warranty handling as smooth and straightforward as possible and we´re sad to hear that this was not the case for you 💕
Your feedback helps us improve and we´re always here to assist you if you have more questions regarding this matter 😊
You can reach our customer service through our website : https://www.jollyroom.fi/asiakaspalvelu 🌎
Wish you a great day!
Best regards,
Team Jollyroom
The best ⭐️⭐️⭐️⭐️⭐️
9 October 2023
Reply from Jollyroom.fi
Hi there,
Thank you for your lovely feedback! 🧡
We´re glad to hear that you´re a happy customer of ours 🥰
Wish you a wonderful weekend! 🍁
Best regards,
Team Jollyroom
Am satisfy our jollyroom work and care…
Am satisfy our jollyroom work and care time and customer service
5 October 2023
Reply from Jollyroom.fi
Hi Abdulkarim,
Thank you for your kind feedback! 🌻
We´re glad to hear that you´re a happy customer of ours 🥰
Wish you a lovely week! 🍁
Best regards,
Team Jollyroom
I paid extra for faster delivery
I paid extra for faster delivery, yet it took 1,5 weeks until the delivery arrived.
11 September 2023
Reply from Jollyroom.fi
Hi Sandra,
Thank you for your feedback! 🌻
We´re sorry to hear that your order did not arrive to you as promised 🧡
We kindly ask you to contact us with your order number through the below portal and we will happily take a closer look at your situation 💌😊
🌎 : https://jollyroom.freshdesk.com/fi/support/tickets/new
Wish you a wonderful week! 🍁
Best regards,
Team Jollyroom
Sorry but you do not reply efficiently
Sorry but you do not reply efficiently. Which is confusing if you could help.
15 September 2023
Reply from Jollyroom.fi
Hi Ahamad,
Thank you for your feedback!
We´re sorry to hear that you have had hard time reaching our customer service 💕
We can find your contact through this feedback and your case is currently under handling as we have also informed you 😊
We will get back to you as soon as possible 💌
Wish you a lovely weekend! 🌞
Best regards,
Team Jollyroom
Fast delivery and good products are ok.
30 August 2023
Reply from Jollyroom.fi
Hi NK,
Thank you for your feedback! 🌻
We´re happy to hear that your order arrived to you quickly and great that you were happy with the products aswell 🌞
Wish you a lovely week! 🍁
Best regards,
Team Jollyroom
I had a great experience ordering many…
I had a great experience ordering many baby stuff. They are very fast in responding and sending the items.
Customer services are very polite and helpful and give you necessary information that you need.
10 September 2023
Reply from Jollyroom.fi
Hi Saba,
Thank you for your kind feedback! 💌
We´re very glad to hear that you had a good experience as our customer and we will happily help you again 🤗🧡
We hope you were happy with your order! 🎈🥳
Wish you a lovely autumn! 🍁
Best regards,
Team Jollyroom
Very long delivery
4 September 2023
Reply from Jollyroom.fi
Hi Silje,
Thank you for your feedback! 🧡
We can find your order through this feedback and can see that it should arrive to you today within our normal delivery time 📦😊
We kindly note that our delivery days are only working days and delivery time is between 3 - 6 days 💌
We hope you´re happy with your order 😍
Wish you a wonderful day! 🌻
Best regards,
Team Jollyroom
I buyed fast post
I buyed fast post, but they forgot to mark it fastpost, and came like normal post, child did not get his present for birthday! Ok, 9.90 they sayd would pay me back for fast delivery. Electric car came but there was missing ruuvi for seat. I had to buy new ones :(
3 September 2023
Reply from Jollyroom.fi
Hi Kati,
Thank you for your feedback! 🌺
We´re sorry to hear that your order did not make it to you as promised 🧡
We kindly note that our express service is only express handling at our warehouse 📦 This means that your parcel is sent out as a normal delivery but handeled quickly at our warehouse 😊
Please do not hesitate to contact us through the below portal if you have any questions and we will happily help you again 💌🌻
🌏 : https://jollyroom.freshdesk.com/fi/support/tickets/new
Wish you a woderful week! 🍁
Best regards,
Team Jollyroom
Everything works perfectly
27 August 2023
Reply from Jollyroom.fi
Hi Rodrick,
Thank you for your feedback! ⭐
We´re happy to hear that everything has worked perfectly 🌞🌻
Wish you a lovely week! 🍁
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Marie-Anne,
Thanks for your nice feedback! 💌
Great to hear that you found placing the order easy at Jollyroom 🌞🌻
We're also happy to hear that your parcel was delivered quickly to you 🚚⚡
Wonderful that you'll be ordering more from us in the future, we hope you can find some great products on your website 🤗✨
Have a great day! 😊🌷
Best regards,
Team Jollyroom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.