The sales assistant called Leah was amazing and so helpful. She was there to answer any questions and she was lovely and a credit to the store. Thank you so much Leah for your help! You deserve recogn... See more
Location
Switch locationUnit 7, Fforestfach Retail Parc, Pontardulais Road, Fforestfach, SA5 4BB Fforest-fach, Swansea, GB
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Outstanding customer service from Alice at the Fforestfach Swansea store. She went above and beyond in every way to assist me. Can honestly say 2nd to none and many individuals should aspire to be l... See more
Company replied
Staff fantastic. And best news. The grooming parlour will be ready in a while. Will definitely recommend any animal owners to check out the many things available in store.
The younge man that served myself and my husband was friendly,helpful and knowledgeable. The store was clean and well stocked. Will definitely return to get more pet supplies.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 7, Fforestfach Retail Parc, Pontardulais Road, Fforestfach, SA5 4BB, Fforest-fach, Swansea, United Kingdom
4.6
Excellent
47 reviews
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The sales assistant called Leah was…fanbloodytastic
The sales assistant called Leah was amazing and so helpful. She was there to answer any questions and she was lovely and a credit to the store. Thank you so much Leah for your help! You deserve recognition for all your hard worj
4 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was served by a lovey member of staff…
Was served by a lovey member of staff called Alice whom had given me advice on my dogs allergies i was served at the checkout by a member of staff called josie who had greeted me politeness also i must include the other checkout member of staff called shay due to the fact there where 3 members of staff in the shop who were all willing to listen with courtesy well done to all members of staff at jollyes Fforestfach swansea on good customer service
19 June 2026
Unprompted review
Reply from Jollyes The Pet People - Swansea
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our colleagues provided such helpful and courteous service. We appreciate you sharing your feedback!
Reply from Jollyes The Pet People - Swansea
We're so happy your dogs enjoy visiting us! We appreciate your kind words.
Outstanding customer service from Alice…
Outstanding customer service from Alice at the Fforestfach Swansea store. She went above and beyond in every way to assist me. Can honestly say 2nd to none and many individuals should aspire to be like her.
29 May 2026
Unprompted review
Reply from Jollyes The Pet People - Swansea
We are so happy to hear about your outstanding experience with our team member. We truly appreciate your kind words and positive feedback.
Staff fantastic
Staff fantastic. And best news. The grooming parlour will be ready in a while. Will definitely recommend any animal owners to check out the many things available in store.
20 February 2026
Customer service
The younge man that served myself and my husband was friendly,helpful and knowledgeable. The store was clean and well stocked. Will definitely return to get more pet supplies.
7 February 2026
Code to email not working ….
At the till trying to access app but not sending code to email . The assistant very apologetic but said a few people have had same issue
Also I live so far away a trip to Jollyes is only when I need cat litter which is not that frequent so when I hit the mail for 10% off from joining email ( that came through ok !) it said expired ! Should have a longer expiry date …
19 January 2026
Reply from Jollyes The Pet People - Swansea
We appreciate you bringing this to our attention. We're sorry you had trouble accessing the app and that your discount code had expired. We will investigate the app issue and consider longer expiry dates for promotional offers. Thanks for your feedback.
The best pet supplier
The staff , the layout of the fforestfach shop and the competitive prices, highly recommend, such a good selection 😊
11 January 2026
Unprompted review
Amazing helpful people in the…
Amazing helpful people in the Fforestfach new store .
Been there twice they remembered me + my rescue dog.
Very helpful
6 January 2026
Staff members were polite helpful and…
Staff members were polite helpful and respectful
8 January 2026
Very good
Very good, bought some nature's menu frozen free flow and a dog rope toy 🐕🦺 🐾
6 January 2026
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