Jolly Reviews 

1,620
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Never try this app! I strongly advise against it. They keep charging money from my bank account even though I did not agree to any renewal or subscription. I never authorized these repeated payments,... See more

Company replied

Rated 5 out of 5 stars

Happy that Jolly doesn’t feel complicated. Some conversations didn’t go anywhere, which is normal on dating sites, but I met a couple of interesting men open to a serious relationship. So it was good... See more

Rated 4 out of 5 stars

After the 3 day trial I was automatically charged 2 weeks subscription and I was alarmed. But Katherine st support was awesome and helpful. She changed my impression about jollu.me

Rated 5 out of 5 stars

It is very nice app with many people around you. Especially opposite sex person. All members are real & supportive. No abusive language & quick response from them. I am very thankful to the creator of... See more

Company details

  1. Dating Service

Written by the company

Jolly.me is a great place to find a better friend, partner, and soulmate. We’re a community of people with similar goals, values, and interests.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,620)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

365 öppet köp complete lie

Awful customer service. Too slow and weird conditions. They say they have 365 days “öppet köp”. Complete lie. Fooling us customers. Shouldn’t be difficult to change size of a product, especially selling kids clothes.
I have been a customer for couple of years, have purchased many items for both kids room, kids toys, bicycles, furniture, baby products and bags.
-furnitures in general either missing a piece or extremely difficult to assemble (spjälsäng, kids chair) due to bad quality screws and wood.
-purchased a bike, 2 reflexes came broken. I did not dare to create reclamation due to being it super difficult
-lastly purchased a luggage and impossible to change size!!
This was the last tipping point. Will never purchase from Jollyroom again.

1 April 2024
Unprompted review
Jolly logo

Reply from Jolly

Hello, Duygu! You must be mistaken - we are an international dating platform and have no connection with selling goods. But you can always contact us at support@jollyme.zendesk.com if you have any questions regarding our platform. We will be happy to help you!

Rated 1 out of 5 stars

STAY AWAY! SCAM SCAM SCAMMERS

Once this site have your credit card details they will pull money at their own peril. After paying for my subscription, they pulled out over $60 from my account. When I contacted my bank, they told me they are fraudsters that take your money & leave no online footprint! Luckily I cancelled the card & can you believe they tried to pull $80+ dollars from the card 2 days ago! PLEASE DO NOT fall victim. If you subscribed CANCEL whatever card you used for paying your subscription. They are working with SUPRANETPAY.COM to swindle subscribers. Added to that 9 out of 10 times the profiles are FAKE. Majority are Nigerian scammers posing with fake photos & pretending to be in US/Europe. STAY AWAY

27 February 2024
Unprompted review
Jolly logo

Reply from Jolly

Hello, Grace! We are an international dating platform and fully comply with all legal regulations. To provide our users with continuous services, an automatic payment renewal system is used. You can adjust your subscription status in your profile whenever you want.

Our top priority is to provide you with a safe and pleasant environment to meet a partner. If you come across any suspicious activity, please do not hesitate to report it to us so that our team can investigate. You can use the "Block and report" button in our platform for that purpose.

Feel free to get back to us if you have any questions.

Rated 3 out of 5 stars

I am happy with the helping staff even…

I am happy with the helping staff even thought i am not agree with the final decision.

16 March 2024
Unprompted review
Jolly logo

Reply from Jolly

Hello! Thank you for your feedback, If you still have any doubts on any issue, please contact our support team, and we will be happy to help you.

Rated 4 out of 5 stars

THE SUPPORT TEAM IS DOING AN EXCELLENT JOB.

By responding to my question I had within shortest period of time made me to trust this dating site. Secondly, the service in Jolly app, is very efficient and easy to use. It's not complicated whereby you can scroll and see the profiles without a problem. They also gives update, for matches of profiles. This has made me to love this online dating site. Continue with the good job

7 March 2024
Unprompted review
Rated 4 out of 5 stars

Thanks Larissa!

Thanks Larissa!

You helped me fixing my mistake. That is kind of support all customers require. Keep the good work.

Cheers!

12 February 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!

STAY AWAY!

As soon you install it, you receive a lot of messages, no matter the time. When most people are sleeping, apparently there are many online in your city 😅
100% scam. They are so aggressive with the payment

After giving them the real review, you get many emails to confirm your identity otherwise the review will be deleted. I wounder how many reviews were deleted and if 4 star is real...

4 September 2023
Unprompted review
Jolly logo

Reply from Jolly

Hello, Gaby! In our platform all users are real people who register to find new acquaintances. Many people are afraid to start a conversation first and activate the automatic greeting service. If you are bothered by this option - you can contact our support team, and we will be happy to help you turn it off.

Unfortunately, not everyone can find a perfect match, however most users are happy with the service provided.

Rated 1 out of 5 stars

Feels fake and limited possibilities

Not very usefull, you can't add a profile description so it is not clear what people really look for, you can't search on location, even before I created my profile girls already liked me, but I couldn't see where they were, many profile pics gave me a feeling the girls were not in the Netherlands (where I am) also it feels all fake. Nonstop also get the screen that you need to get a subscription to see info/likes/etc. I don't want to pay for things I don't know what they really are. So I deleted my account (I hope)

31 January 2024
Unprompted review
Jolly logo

Reply from Jolly

Hello! Thank you for your feedback and suggestion, we will pass it to our development team. In our app all users who register are real, that try to find new acquaintances. If you want to search for people in your city, you can use the Dating section. Remember to provide access to your geolocation in our application for a more accurate search. Yes, the application can offer you to activate additional functions to communicate without restrictions. We're sorry you left us, maybe you'll change your mind and come back to our app.

Rated 5 out of 5 stars

Best dating app

Jolly has potential matches with verified members from all across the globe , jolly is 1 of the best dating site so far.

18 January 2024
Unprompted review
Rated 1 out of 5 stars

I just think their charges are a money…

I just think their charges are a money trap, they charge a small easy to afford intro fee and once that runs out they automatically bill you crazy amount of money, which in my case I was not aware they would charge, it is very very very dry, very overpriced. I don't see the value of it, it is a site which will not thrive because it values making money more than having value , they need to take notes from Tinder which has different types of subscription plans and on Tinder I can talk to someone that I've matched, tinder is used by loads of people and has earned the right to charge high prices but jolly barely has users and expects people to cough out a huge chunk of money. No .

19 January 2024
Unprompted review
Rated 1 out of 5 stars

ABYSMAL ABYSMAL ABYSMAL ABYSMAL

What an abysmal experience this is. Nothing but an expensive rip off. If you do decide to dip in and have a look, USE PAYPAL because stopping payments is a real pain. Yes, I can have a 3 day trial for £0.99 but that's not the end of it, if you want access to the actual useful features, you need to pay more. Apparently, you'll need VIP Status. I have had an awful lot of messages, all machine generated. I asked a question that would take a human to answer and from 24 messages, one was a real person. Laughable. Also be aware, in Jan 2024 it's £54.00 per month! The site is awful to use, looks like it's been designed by somebody with very poor eyesight. All in all, I am not impressed. If you look, you will see all of the reviews that praise them are single tributes from what are obviously employees. All mention amazing support, none mention the tricks they use to try to get you to sign up. Very dubious practices.

Edit: 22/01/2024. I’ve just had notification from Jolly, the company I reviewed that if I don’t supply them with my full name and telephone number, they will cancel my review. They also asked for a reference number that I do not have. I can see this turning into a bit of a scrap. Still, I enjoy a challenge. Bring it on boys.
Edit:01/02/2024 - from 10 hours ago.
I can easily disable the subscription in the settings section. Untrue. I had to use PayPal, their website pushed me to PayPal to handle my subscription. You can always contact the Support Service; Yes, you can but you wait for your replies, they obviously don't have English as their first language as they ask for clarification in the most basic of sentences. I have zero issues with people that don't have English as their primary language, in fact, my best friends first language is Spanish. They hasten to add that registration is only available to 'real people'. OK, lets say I accept that, then please explain why I got over 20 messages that were machine generated with provocative headlines like 'Hey, I love your profile' and 'I'd love to meet with you' that were very obviously machine generated especially as zero replies other than one real person could answer a basic math question to sort out machine response from real people. According to them, it's a feature to help me start more conversations. Really? You think I want a conversation with a machine? If I wanted that, I'd use ChatGPT so I at least get some sensible answers.
I'm wondering how far you people want to take this because I hate rip off companies that try to take money from people that want human contact. Even free features on other sites give way more than you lot. If you still want to argue, send me another response.

16 January 2024
Unprompted review
Jolly logo

Reply from Jolly

Hello! You can easily disable the subscription in the settings, section "Subscriptions". If you have any problems disabling your subscription, you can always contact the Support Service, which is available 24/7.
We hasten to assure you that registration on the site is available only to real people. You may have this impression due to automatic greetings,
which can be configured in your profile. This feature helps you start more conversations and potentially find connections faster.

Rated 1 out of 5 stars

Hello I was charged for 50 euro without…

Hello I was charged for 50 euro without asking . They bypass Apple Pay need to press button.after 2 min contacted them .and the offer was 50% back wich im not sure I’ll get . This is really ugly behaviour and a fraud

7 January 2024
Unprompted review
Jolly logo

Reply from Jolly

Hello! Sometimes we can offer a compromise solution to the problem; agreeing to it or not is at your discretion. If your problem is not resolved, please contact support again.

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