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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the consistent pricing without unexpected increases or hidden fees, finding the cost reasonable for the medication provided. Reviewers often highlight the fast approval process and quick delivery times, with some receiving their prescriptions within days or even hours. The quality and effectiveness of the medication are frequently praised, with many users reporting positive results. However, some people were dissatisfied with the customer service, citing slow response times and difficulty reaching a human representative. There are also mentions of issues with delivery, including delayed shipments, packages being held for unknown reasons, or arriving warm. A few other people also felt that the product was not effective for them, or that there were discrepancies in the product received.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While some consumers report positive experiences,... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers report fast approval and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant dissatisfaction,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers expressed frustration over slow... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers appreciate the affordability,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My review is for a purchase on November 4, 2025. It appears the Piper has now gone downhill, but my experience was good. I received the Tirzepatide 2 days after placing the order. Communication was wi... See more

Rated 4 out of 5 stars

I got approved for a 6 month script within an hour of submitting all of my information. This was on a Saturday morning, early. Actually December 19th to be exact. My compound Tirzepatitde starting dos... See more


Company details

  1. Wellness Program

Written by the company

Piper is a modern telehealth service created to make weight loss treatment simple, fast, and transparent. Our mission is to give people a dependable path to real results with clear pricing, fast turnaround times, and genuine support from a team that cares. We believe that access to treatment should be straightforward, stress free, and delivered with honesty at every step. What makes Piper unique is our all inclusive pricing and our commitment to communication. The price you see covers everything you need for treatment including your provider consultation, medication, supplies, next day UPS shipping, and ongoing care support. There are no hidden fees, no surprise add ons, and no extra charges as your dose increases. We also pride ourselves on speed and reliability. Most patients complete their questionnaire and receive approval quickly, followed by fast shipping so they can begin treatment without unnecessary delays. Our care team stays responsive, helpful, and available throughout your journey. Whether you have questions about your medication, need guidance, or just want reassurance, we are here to make the process as smooth as possible. Piper was built to provide a trustworthy, no hassle experience for people who want reliable weight loss treatment delivered directly to their door. Every day we work to earn our patients trust through transparency, great communication, and dependable service. We are grateful for every person who chooses Piper and we remain committed to supporting you with clarity and care from start to finish.


Contact info

3.0

Average

TrustScore 3 out of 5

195 reviews

5-star
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1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Terrible untrustworthy platform

Terrible untrustworthy platform. Aggressive sign up with foreign doctors available all hours. No people ever available - you deal with the computer and automated AI email responses. A very opaque business. I signed up - they take your card details prior to approval and it ‘feels’ very safe like you’ll have an option at some point in the process to confirm you want to go ahead after connecting with the doctor, instead you get auto approval and billing starts right away. As soon as I found out this was a syringe and vial I immediately cancelled. I can’t handle doing that and I’ll never be able to use. I opened tickets, sent messages - there’s no phone number. Eventually about 6 hours into trying to make contact I get an email saying the product has been requested at the pharmacy. I said ok please cancel the order . They say they cannot . I watch the UPS tracker and 36 hours later there is a tracking number. Of course you can cancel the order at the pharmacy. Unless you are a fraudulent 3rd party fulfillment company that has absolutely no control over their operations and shipping. This seems to be the case. I will return unopened the product they send and fully expect to be in dispute over this .

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Small issue but they fixed it

After I placed the order, I got a message from the doctor about an hour later saying I was approved, but the dosage wasn’t what I expected. I honestly thought something was off and reached out to support right away. Turns out I forgot to upload my previous prescription, so the provider didn’t have the info they needed. Support stepped in fast and sent everything to the provider. I got the dosage corrected within an hour. they shipped it out that same day and I got the meds the next morning. Took my first shot and everything has been great so far. Really happy with the support and the medication. Good first impression, will stick with them.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM...I signed up with…

DO NOT BUY FROM THEM...I signed up with them and sent them documents of the dosage i was on. they sent me the lowest dose and said my script that i sent them was a concentrated number and that the .05 mgs is what it equaled to...BULL..after i asked questions as anyone would do when they spend that kind of money they immediately deleted my shipment and made me reso my whole profile again. I wanted to be switched from 3 month plan to monthly...i should have learned my lesson from the first time but they seemed like a great company so i ordered my next month and they started me back on the lowest does, now mind you they know they sent me a 3 month supply that went up in dosage then they start me again from the beginning on the following shipment ...i wanted a refund but of course that will not happen...I am now blocked on all their social media because as we know they delete the negative comments so everyone thinks they are great. Don't be fooled...lesson learned here. Next stop BBB...

13 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the product Semagultide

I ordered the product Semagultide, what I have received is a compound with a very low dosage of the actual product. After 6 weeks and sending several messages, I have not lost any weight, nor has it curbed my appetite. As a matter of fact I have gained 3 lbs. Reaching a actual human is impossible, instead it is directed to AI and nothing guides to helping my problem. I have already spent $810 for a 6 month program, of which I have received 3 month supply of the low dosage product. I have not canceled yet and am still owed the another 3 months. but I won't be reordering

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Finally a company that actually delivers

I have hopped between a few companies over the past year because of delays and random issues, so Piper was my last attempt before giving up. Happy to say they didn’t disappoint. The approval was quick, pricing was upfront, and shipping was fast. Everything arrived cold with clear instructions. The whole thing felt professional and organized which hasn’t been my experience elsewhere.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT buy from this platform

** Edit since they replied LOL...First of all their reply is a lie and I have screen shots with time stamps to prove it. They did cxl my order and reply FINALLY but not until I posted this review. I stand by what I said I would not use this platform they are shady. I also have messages from them stating they made errors with my account and apologized for it, BUT again not until I posted this review and others.

DO NOT buy from this platform. They immediately charged my card before I ever had an "appointment" with a doctor. They said same day visits and that did not happen. There was never any sort of appointment and days later after repeated attempts to contact them a dr authorized my prescription. The tracking number was issued and then cancelled. The customer service agents in chat support respond 3 hours later with a generic answer and then end the convo with no help. There is not a customer service line to contact anyone. Its been over a week and I still have no answers and lots of money missing from my checking account.

11 November 2025
Unprompted review
Joinpiper logo

Reply from Joinpiper

We reviewed your account to make sure everything was handled correctly, and we want to clarify the timeline since several details in your review are inaccurate.

Our customer support team is available 7 days a week and responded to every message you sent in under one hour, providing clear answers to all your questions throughout the process.

Your order was approved by our provider and prepared for shipment. A tracking number was created once your order was packaged and ready to go. Before it shipped, you contacted us requesting to cancel the order. Even though your shipment was already being prepared, our team went out of their way to stop it for you and process your cancellation immediately. That is why your tracking link shows as cancelled.

It has not been a week since your order; your order and cancellation request occurred within the last two days. Your refund has already been processed in full.

We always aim to provide fast, transparent support and we are glad this was resolved quickly for you.

Piper Care Team

Rated 5 out of 5 stars

Great responsiveness and price

I've reviewed quite a number of Tirzepatide providers and Joinpiper was at the top. Thorough inbound review, use 503a pharmacy, quick delivery. I requested 3 month supply of 15 mg and it arrived cold. Responsive to questions. They have been extremely helpful in upgrading me from 3 month to 6 months. I'm looking forward to working with Piper to get me down to my target weight and then onto maintenance.

Had a question for the Doctor concerning nausea medication and was answered the next day. Excellent response!

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Overall great, easy process

I signed up with piper on 10/29, the process was super simple and quick. I got approved the same day, order was shipped out next day 10/30 and I received it on 10/31!!! The speed is crazy good and the customer service answered all my questions pretty quick. Finally found a provider who actually delivers.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

I am writing to express my frustration…

I am writing to express my frustration with the terrible experience I’ve had with your company. I purchased a one-month supply of medication, but you initially sent me the wrong product. Almost a month later, I finally received the correct medication, but by then I had already canceled the plan.

Despite this, you have continued to charge my account every month without my authorization, and I have not received any additional products since then. I have also tried to contact your customer service several times by email, but no one has ever replied.
This situation is unacceptable. I expect an immediate refund for all unauthorized charges and written confirmation that my account has been fully canceled so that no further payments are taken.

3 November 2025
Unprompted review

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