The medicine has not affected me as of yet, but am hopeful it will, soon. Communication has been great. Shipping took some time, but glad it came as quickly as it did. Some concerns with quality as it... See more
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Review summary
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Email updates, access to articles and information I gave 4 stars because I would like to see more communication with a clinician. The check-ins are static and very limited.
Company replied
Finally, a company that makes it affordable to continue my weight loss journey! I'd plateaued with my weight loss so I decided I truly needed help. Levity has been that help. I'm 3+ weeks into treatme... See more
Company replied
Hi haven't placed an order yet ans ive had an awful experience with another provider who will not refund or respond to emails as my meds have run out and no video call available for three weeks. Anyw... See more
Company replied
Company details
About Levity
Written by the company
Lose weight and keep it off.
Levity is an evidence-based, online weight loss management service.
We offer GLP1-s weight loss injections for a monthly subscription, including clinical support and ongoing weight management guidance.
In stock in the US: Mounjaro, Ozempic, WeGovy and Compounded Semaglutide (from $225/month)
In stock in the UK: Mounjaro and WeGovy.
Together, we're here to help you achieve your weight loss goals.
________________________________________
How the Levity program works
1. Take our online consultation. Based on your answers, we'll recommend you the right medication.
2. Send us proof of your BMI. Upload a photo of yourself to allow our prescribers to assess your suitability.
3. We review and issue your prescription. It's all included in the cost of our program.
4.
Get your medication and start treatment. Your full membership starts. We're here with all the ongoing support you’ll need on your weight loss journey.
________________________________________
Contact Information
🇬🇧 - Email / +44 20 7046 0307
🇺🇸 - Email / +1 (855) 644-0928
Contact info
United States
- joinlevity.com
4.1
Great
2K reviews
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I recently switched to this provider…
I recently switched to this provider and was impressed by how seamless the process was. The delivery arrived promptly, and included some delightful surprises: a high-quality water bottle, a handy tape measure. Not only did I save money, but the quick delivery and extra goodies made this a fantastic experience. Highly recommend!
7 May 2025
Unprompted review
Reply from Levity
Thank you for the lovely review, Amanda! We're so pleased to hear your transition to Levity was seamless and that you enjoyed the extra touches in your delivery. We're grateful to have you with us!
Kind regards,
Levity Support Team
I ordered from ziphealth and they used…
I ordered from ziphealth and they used to use another pharmacy. Now they changed to Levity. I got a smashed box with the contents smashed and warm. Just how you want your semaglutide....not. I called ziphealth and they refused a refund. My worry is that people will take this stuff from this pharmacy when it is shipped so poorly that the box is falling apart and everything is carelessly thrown in inside it. Like I purchased it from some dark alley somewhere. If you are going to give me some canned response like you do everyone else, don't bother.
6 May 2025
Unprompted review
Reply from Levity
Hello Cherie,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’re truly sorry to hear about the condition in which your package arrived and we understand your concerns. We are actively working with our partners to ensure packaging and shipping are handled with the best care possible.
If you ever need anything, please don’t hesitate to reach out to our customer support team. We're happy to help!
Kind regards,
Levity Support Team
Wouldn’t recommend them
Wouldn’t recommend them, I was prescribed my jab on a Wednesday, it still wasn’t dispatched until the Monday, I emailed numerous times just saying theyre busy because of Easter two weeks ago .. if you’re that busy and can’t manage the orders you already have then they shouldn’t be taking on new orders, my box arrived this morning with a free water bottle tape measure sharps box needles etc but no jab, all the ice packs etc were in the box but there’s wasn’t a injection inside, I’ve tried calling and nobody answers the phone I’ve emailed and yet to receive a reply, I understand a week isn’t long to wait for a package but people reply on this jab for there weekly dose, other company send next day. Communication isn’t great. Just remember people, cheaper isn’t always better
30 April 2025
Unprompted review
Reply from Levity
Hello Lindsey,
Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue.
Additionally, you may contact Levity UK at the following link: https://www.joinlevity.co.uk/contact
You can also call 020 7046 0307. Lines are open 8am–10pm daily.
Kind regards,
Levity US Support Team
Dangerous, go to a company that is honest
When I first joined levity all was good, I had 3 months of perfect service. On my 4th pen for 10mg, they approved my prescription on the 4th of April. I cancelled on the 29th due to still not receiving the pen. No other company would prescribe to me as I had been without an injection for over 4 weeks and I have had to start again.
My issue is the lack of transparency. Had they told me on the 4th, I would have found another provider and not lost my dosage but they didn't. I had to chase and chase to be told we're having logistical issues and we don't know when it will come.
They are ignoring medical guidelines. Go with someone cheaper and more reliable.
29 April 2025
Unprompted review
Reply from Levity
Hello Kymmi,
Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue.
Additionally, you may contact Levity UK at the following link: https://www.joinlevity.co.uk/contact
Kind regards,
Levity US Support Team
DO NOT USE LEVITY-SHOCKING CUSTOMER SERVICE AND TOTALLY UNRELIABLE
DO NOT USE LEVITY-SHOCKING CUSTOMER SERVICE AND TOTALLY UNRELIABLE. Took them weeks to deliver my second order of mounjaro. On my third order they took payment from my bank six days earlier than the day I stated leaving me overdrawn and facing bank charges. I contacted them to complain and they cancelled my order without consultation leaving me with no mounjaro and a five day wait for my refund to appear. Absolutely appalling service, avoid like the plague and use Pharmacy2u instead, who are brilliant
25 April 2025
Unprompted review
Reply from Levity
Hello Julie.
Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue.
Additionally, you may contact Levity UK at the following link: https://www.joinlevity.co.uk/contact
Kind regards,
Levity US Support Team
As a person with PCOS who has always…
As a person with PCOS who has always struggled with her weight, I was very appreciative of your service in getting me the support I needed. Thank you.
1 May 2025
Unprompted review
Reply from Levity
Hello,
Thank you for your kind words! We're so happy to hear that you've felt supported in your weight loss journey. It's our pleasure to assist you!
If you ever need further assistance, feel free to to contact our customer support team at care@joinlevity.com or use the chat option on our Levity app for immediate response.
Kind regards,
Levity Support Team
At the point of angry now
This is in regards to a UK order I’m a new customer changed from my usual company for Mounjaro because of the initial price. I was not informed when ordering there was an issue with the uk office/ dispensary and likely my order would be delayed. I’m waiting a week I have emailed numerous times I get a blunt reply no apology or empathy to the point I think I was speaking with robots. I have asked to raise a complaint and after 48 hours this has still not been resolved and still no medication they keep sending me emails at 10pm 12am and 3am asking me to complete information on how I am getting on wth you haven’t sent it me !! I am without my jab I am unhappy and stressed with your company I want a refund ! Oh and they came up with a good one asking me for a new picture that picture had been accepted by three other companies !! You all follow the same guidelines answer that. Stop emailing me rubbish and sort my refund and any UK person don’t waste yr time money energy there are cheaper and more efficient companies
1 May 2025
Unprompted review
Reply from Levity
Hello Rachel,
Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue
Additionally, you may contact Levity UK at the following link: https://www.joinlevity.co.uk/contact
Kind regards,
Levity US Support Team
Still waiting on a refund!!
Still waiting on a refund!!!
It took just over a week to be told my prescription was not expected by which time they had taken the money out of my bank !
Several emails asking for a refund and still no response.
Very disappointed with customer service.
Avoid this company!!
1 May 2025
Unprompted review
Reply from Levity
Hello Clare,
Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue.
Additionally, you may contact Levity UK at the following link: https://www.joinlevity.co.uk/contact
Kind regards,
Levity US Support Team
Please I need my refund
Please I need my refund . I have cancelled my order. I am yet to receive my refund . Numbers are unreachable . I cannot contact them . I have left several voice note but no response. This is fraud and I will have to report this . My friends have also experienced this and this is a shame . Kindly refund people their hard earned sweat
23 April 2025
Unprompted review
Reply from Levity
Hello Naomi,
Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue
Additionally, you may contact Levity UK at the following link: https://www.joinlevity.co.uk/contact
Kind regards,
Levity US Support Team
Be carefull when ordering from this…
Be carefull when ordering from this company. My delivery took nearly a week to arrive. They dispatched it before bank holiday weekend so was sat in a warehouse of the delivery company for 24 hours. When the order arrived it was warm and I felt it was risky to then take the drug. £120 down the drain and I ordered from a different company.
24 April 2025
Unprompted review
Reply from Levity
Hello,
Thank you for sharing your experience and for taking the time to leave a review. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue.
Kind regards,
Levity US Support Team
Ordered almost a week ago payment taken…
Ordered almost a week ago payment taken since then no emails no updates can’t get through to speak to some one getting concerned now
1 May 2025
Unprompted review
Reply from Levity
Hello Deborah,
Thank you for sharing your experience and for taking the time to leave a review. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue.
Kind regards,
Levity US Support Team
Super disappointed…
Super disappointed with how Levity handled the FDA response to compounded semaglutide. These last few months they were confident and were assessing the situation only to cancel subscriptions ant the last minute and leave their patients empty handed. They did not give any clinical feedback on how to wean their patients off the medication since they were no longer able to dispense it nor did they even offer a way for their patients to stock up on it before the ban. They had more than enough time to prepare for this and give their patients options but instead waited to the last min and left their patients in the dark.
29 April 2025
Unprompted review
Reply from Levity
Hello,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We’ve reached out to you via email regarding your concerns. When you have a moment, please check your inbox as well as your spam or junk folders. If you haven’t received our message, please feel free to contact us directly
You can contact our customer support team at care@joinlevity.com or use the chat box on our website for immediate response. We're here to help!
Kind regards,
Levity Support Team
DO NOT USE
DO NOT USE! Ordered my Muanjaro off this company. Took them 2 weeks to pick up a phone! Still no reply to the emails i sent within 12hour window as shown on their page! Terrible customer care. ONE person who answers (1hr 40 mins of waiting on someone to actually answer)got my refund but they are slack as anything. Avoid!
9 April 2025
Unprompted review
Reply from Levity
Hello,
Thank you for sharing your experience and for taking the time to leave a review. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue with your order and ensure you receive the support you need.
We appreciate your patience.
Kind regards,
Levity US Support Team
No prescription, no customer service
I had been very pleased with Levity and recently left positive feedback. I recommended Levity to my daughter who unfortunately has not had the same experience. Payment was taken 8/4/25 and delivery was expected 17/4/25 with Royal Mail tracked. Still no prescription and dose has now been missed this week. No reply from any of our emails just an automated response. No one to speak to at customer service, very disappointed.
30 April 2025
Unprompted review
Reply from Levity
Hello Jane,
Thank you for sharing your experience and for taking the time to leave a review. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue with your order and ensure you receive the support you need.
We appreciate your patience.
Kind regards,
Levity US Support Team
Shocking service
I enquired about reducing the dose, though I never confirmed this
The agent took it upon herself to reduce the dose without my consent and the payment came out.
I had to cancel the order and pay again for 15mg.
The refund never came through and the 15mg has never been received.
This was on 18th of April it's now the 30th and no sign of mounjaro. Complaints department have said they are "deeply sorry" and have delays in dispatch.
I am beyond frustrated at their slap dash approach to what is a serious breach of prescription protocols and terrible customer service.
18 April 2025
Unprompted review
Reply from Levity
Hi Julia,
Thank you for your feedback and we'll share this with the wider team for review.
We have reached out regarding your refund query and further detail about your order.
Rest assured our customer care advisors do not make changes to doses and any changes made by our prescribing team would be in response to a request and review. You should not be sent an order or dose that is not what you are expecting and changes should not be made without your informed consent.
We're sorry for the disruption and inconvenience you've experienced and look forward to confirming your orders are what you should expect moving forward.
Thank you for your feedback,
The Levity Team
FDA banned sales of compounded semaglutid?
New customer. Ordered 3 weeks ago. Several emails. The first was couldn't get semidlutide but they were going to send the compounded version. Emails sent weekly waiting to approved by pharmacist. The last one said 5 to 10 days before being shipped. I emailed them last night and recieved a message that FDA had banned them from using the compound version. Probably got paid off by by big pharmacist. IT said that I would still recieve my order. What the hell is one vial gonna do if I'm not able to get anymore. Think twice before sending your money
29 April 2025
Unprompted review
Reply from Levity
Hello Angie,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
We understand how important clear and timely communication is, and we regret any confusion or inconvenience caused by the recent changes. Please know that our goal is always to provide the highest quality care and support to our patients.
If you’d like further assistance or if you have additional concerns, our customer support team is here to help. You can reach us through the chat box on our website or by emailing care@joinlevity.com.
Kind regards,
Levity Support Team
Working like advertised
Working like advertised. I feel great and looking great.
25 April 2025
Unprompted review
Reply from Levity
Hello Amp,
Thank you for sharing your experience and for taking the time to leave a review. We're so glad to hear you're feeling great and seeing results. It’s wonderful to be part of your journey!
If there's anything we can do to make your experience even better, please don’t hesitate to reach out. Feel free to contact our customer support team at care@joinlevity.com or use the chat option on our Levity app for immediate response.
Kind regards,
Levity Support Team
If I could give 0 stars I would
If I could give 0 stars I would. No prescription but they have my money. They don't answer 02070460307 or respond to emails. I believe this is a scam company and should be avoided. I will now have to raise a charge back with my credit card company. DO NOT RESPOND BY TELLING ME TO CALL THAT NUMBER. You guys know that no one ever answers. I have now been on hold for nearly an hour.
29 April 2025
Unprompted review
Reply from Levity
Hello,
Thank you for sharing your experience and for taking the time to leave a review. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue with your order and ensure you receive the support you need.
We appreciate your patience.
Kind regards,
Levity US Support Team
slow and steady
My weight loss is slow and steady and I’m perfectly happy with that. I have experienced very few side effects. Even when I do it is manageable. I get my shipments without any issue. So happy I decided to join Levity!
27 April 2025
Unprompted review
Reply from Levity
Hello Brandy,
Thank you for taking the time to leave a review. We're thrilled to hear that your weight loss is progressing steadily and that your experience with Levity has been smooth. If there's ever anything else we can assist you with on your journey, please don't hesitate to reach out!
Kind regards,
Levity Support Team
Avoid Levity, Untrustworthy
The reason I'm giving 2 stars instead of just 1 is because my experience with them started off much better than it ended.
Long story short, in my 4th month with them they started sending me B12 shots trying to pass it off as semaglutide. Not to mention, I was previously on semaglutide before subscribing to Levity and they refused to start me on the proper dose even though I provided proof of my previous Rx. They like to send you the first few much lower doses so they can send you less medication for the same monthly price. Shady stuff.
There's much better semaglutide services out there that won't stiff you or just outright give you the wrong medication.... avoid Levity.
14 April 2025
Unprompted review
Reply from Levity
Hello Dave,
Thank you for taking the time to provide feedback on your experience. Here at Levity, we value the feedback we receive. We take it seriously and are always looking for ways to improve our services.
To clarify, our dosing process is designed with patient safety in mind. When a patient previously used semaglutide with another provider, our clinical team carefully evaluated several factors before determining the safest dose to begin with at Levity. We recently transitioned to a compounded semaglutide formula that included B12 due to supply constraints. A message was sent to our patients in advance explaining that change.
For any further assistance or if you'd like to discuss any concerns, please feel free to contact our customer support team at care@joinlevity.com or use the chat option on our Levity app for immediate response. We're here to help!
Kind regards,
Levity Support Team
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