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Company details

  1. Alternative Financial Service

Written by the company

Jrny's mission is to bridge the large gap between renting and owning a home for millions of young families. How does it work? It's simple: make a quick application, choose from the many homes available on our platform and move-in. During your tenancy, a part of your monthly payments builds equity in the home. Whenever you're ready, buy it back using your equity or cash the equity out to build wealth.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One bad biking application

I have been motivated to write this review for a few months. Now is the time. I was using the app on my Bowflex bike for over 2 years. At the 6 month mark of the 3 year the application would reboot after about 3 minutes. Then after a week or so it would reboot 2 times every work out. Then 3 times and then 4 times. I email support and they had no success resolving the issue. Also I used the app almost everyday and I would ride for 20-30 miles. The application just shut down after 1 hour and 3 minutes. Support from JRNYS told me this was a software flaw of the system and it would update soon. It never did. Stay the hell away from this bike app, it is horrible all the way around. Its just really outdated and the support I received was embarrassing. JRNYS should be ashamed to charge for this garbage.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from them

Do not buy from them. They're talking about 34 mg and they give you 17 and it's not even the right stuff. I was supposed to get money but so long mungrno and I paid extra of course. So just save yourself 500 bucks. Don't go here. They've told me three times they were going to call me. They don't call me. They haven't tried to fix anything. From now on I'm staying away from these internet companies. I think you're just the newest scam out there

22 August 2024
Unprompted review
Jrny logo

Reply from Jrny

Hi there - I believe you've reviewed the wrong Jrny! We're not the fitness company, we're a home ownership platform. Could you kindly remove this review and put it on the correct Jrny Trustpilot, so that the right group of customers can get your feedback.

Rated 5 out of 5 stars

I’ve read some negative reviews so I’d…

I’ve read some negative reviews so I’d like to express how overwhelmingly I am about the Great customer service that I’ve received from Monique and Brandy to date!

Any questions or help with any issues have been answered or resolved almost immediately!!

My Journey and results to date have exceeded all my expectations and I attribute a little of that to the great customer service

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Sign up process …

The registration process was very easy to do once I realised that you need to send your bank statement via a pdf and not upload a picture of it,I think this scheme is a great idea for buying property in our current climate.

7 February 2024
Unprompted review
Jrny logo

Reply from Jrny

Hi Robert,

Thank you for sharing your experience with us. We're happy to hear the process was straightforward and have forwarded your comment on the file type to our tech team for additional improvements.

At Jrny, our mission is to help renters become homeowners, and feedback like yours keeps us motivated to achieve that goal!

Kind regards,
Team Jrny

Rated 5 out of 5 stars

Simple Process!

It was a really easy and simple process with the website well layed out and easy to navigate.

13 February 2024
Unprompted review
Jrny logo

Reply from Jrny

Hi Ian,

Thank you for your kind review! We're glad to hear that you found our website user-friendly and the process easy to navigate.

Kind regards,
Team Jrny

Rated 5 out of 5 stars

Data Security and staff competence

I would like to say that Jrny's application process is very good, especially regarding the security of the applicant's data and information. The staff you provided me with the general information of Jrny also provided a very clear explanation of the goal of Jrny.

12 February 2024
Unprompted review
Jrny logo

Reply from Jrny

Hi Beryl,

Thank you for your kind review! We're glad to hear that you found our website user-friendly and the process easy to navigate. We've shared your feedback with our tech team, who have worked tirelessly over the past couple of months to automate our entire process. Thank you once again for your feedback!

Kind regards,
Team Jrny

Rated 5 out of 5 stars

Great customer service and process

Easy process and all document requirements pretty straightforward. Excellence customer service and explanation of all questions by Khalid Ichaoui. Highly recommended

12 February 2024
Unprompted review
Jrny logo

Reply from Jrny

Hi Ad'na,

Thank you for the kind review! We're thrilled you found the process easy and straightforward, and our superstar, Khalid, was on hand to help :)

Kind regards,
Team Jrny

Rated 4 out of 5 stars

Application process super clear and…

Application process super clear and simple. Just waiting now for an outcome and feedback so will update review then.

*Update* Reduced to 4 stars everything previous still stands however on success of application it only then becomes clear they have not yet launched. I feel this could have been made clearer at the start.

27 October 2023
Unprompted review
Jrny logo

Reply from Jrny

Hi there - thanks so much for your review and interest in Jrny! We're constantly working on improving the way we deliver our product to customers, so we'll definitely take a closer look at how clearly we're positioning our launch.

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