⭐⭐⭐⭐⭐ I had a great experience with Gerald Wallet! I needed help updating my phone number on my account, and the process was incredibly easy and quick. The support I received from Gerard was excell... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Gerald Waller is a great app. I love that I can order my household essentials and get an advance. When an emergency happened and I needed an extension to repay Jonas was very helpful with setting that... See more
Company replied
Its such a great experience whenever i deal with Mark, he always helps me out and is very efficient. Im grateful for the amazing customer service especially when i need my payment dates moved around e... See more
Company replied
Jonas was very helpful in helping me with an extension on my payment due to illness. This company and their associates like Jonas really do go above and beyond to help.
Company replied
Company details
Written by the company
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Contact info
United States
- support@joingerald.com
- joingerald.com
4.8
Excellent
88 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Gerald App Support
Rod was extremely helpful in processing my request. Gerald support is always so quick and helpful. The Gerald app is easy to use and provides amazing services.
14 April 2026
Unprompted review
Mark has made my experience great
Mark has made my experience great! The items typically come in a timely manner and the advances are helpful.
13 April 2026
Unprompted review
Reply from Gerald Wallet
Thanks for sharing this — we’re glad Mark helped make your experience a positive one. It’s also great to hear your items have been arriving on time and that the advances have been helpful when you needed them. We appreciate you taking the time to share your feedback.
The items and customer service is…
The items and customer service is amazing
1 March 2026
Unprompted review
Reply from Gerald Wallet
We love hearing that both the products and customer service stood out to you. Thanks for your kind words and for sharing your experience with us!
Awesome!!
Rod effortlessly helped me out and resolved my issue. It was so easy to get an advance.
6 April 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you mentioning Rod — it’s great to know he helped sort things out quickly and made the experience simple for you. We’re happy to hear the advance process felt easy as well.
It was very easy and seamless to get an…
It was very easy and seamless to get an advance with Gerald wallet when I needed it.
1 April 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you highlighting how simple the process felt — it’s great to know Gerald was there when you needed support. Thanks for taking a moment to share your experience.
Jonas was very helpful and did a great…
Jonas was very helpful and did a great job in offering me an extension on my payment thank you
3 April 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing this — we’re glad Jonas was able to step in and help you secure an extension on your payment. It’s great to hear he made the process a positive one for you.
I always appreciate the great customer…
I always appreciate the great customer service I receive . Thank you for your efficiency.
1 April 2026
Unprompted review
Reply from Gerald Wallet
We truly appreciate you sharing this — knowing our efficiency and customer service stand out to you means a lot. Thanks for taking the time to let us know!
Excellent Customer Service.
2 April 2026
Unprompted review
Reply from Gerald Wallet
We’re glad to hear you had an excellent customer service experience — that kind of support is exactly what we aim to provide. Thanks for taking the time to share your feedback.
Reply from Gerald Wallet
It means a lot to hear our customer service has been consistently great for you. We appreciate you taking the time to share that feedback!
Jonas with Gerald Wallet was a great…
Jonas with Gerald Wallet was a great Help academy extension for my loan thank you for everything Jonas
31 March 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you recognizing Jonas — it’s great to hear he was able to assist you with your loan extension. Thanks for taking a moment to share your experience with us.
Gerrard wallet has been a really good…
Gerrard wallet has been a really good experience. I’ve been able to order stuff that I need from my house and stuff that I need for my classroom and get a small cash advance. I wish the cash advances were bigger but it’s OK. I hope they get bigger as the time goes on, but overall the whole service has been great and the fact that you can get customer service with a small hit of a button and someone answers your help is amazing
30 March 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing such detailed feedback — it’s great to hear you’ve been able to order items for both your home and classroom while also accessing a cash advance when needed. We also appreciate your honest thoughts about advance amounts, and feedback like this helps us understand what matters most to our users. It’s wonderful to know our support team has been easy to reach when you need help.
great service !!!A+
30 March 2026
Unprompted review
Reply from Gerald Wallet
We love hearing that — thanks for the A+ feedback! It’s great to know you had a positive service experience, and we appreciate you taking a moment to share this.
Thanks Jonas for helping with the…
Thanks Jonas for helping with the extension!
29 March 2026
Unprompted review
Reply from Gerald Wallet
We’re glad Jonas was able to help you get your extension taken care of. We’ll be sure to share your thanks with him — he’ll appreciate the shoutout!
Jonas was very helpful with my payment…
Jonas was very helpful with my payment EXTENSION. Was very understanding to my needs and concerns at this time.
29 March 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you highlighting how understanding Jonas was while assisting with your payment extension. It means a lot to hear he was able to support you in a way that met your needs.
I was extremely happy with my agent…
I was extremely happy with my agent Jonas as he was able to get me an extension in a timely manner. thanks to him it was a stress free process.
28 March 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing this — it’s great to know Jonas handled your extension in a timely way and helped ease the stress. We appreciate you recognizing his efforts and letting us know about your experience.
Great company great products andextension…
Great company great products and service. Thanks jonas
28 March 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you sharing this — it’s wonderful to hear you’re happy with both the products and the service. Thanks as well for giving Jonas a shoutout, we’ll make sure he sees your message.
This app is great
This app is great. They have been very accommodating. They have helped me extend my payment and they have great items in their corner store.
27 March 2026
Unprompted review
Reply from Gerald Wallet
Thank you for sharing this — we’re glad to hear our team has been accommodating, especially when helping with your payment extension. It’s also great to know you’ve been enjoying the items available in the Cornerstore. We appreciate you taking the time to share your experience.
Reply from Gerald Wallet
Thank you for the kind words — we’re really glad to hear you’ve had a wonderful experience with us. We appreciate you taking a moment to share that.
Markfil helped me and was really…
Markfil helped me and was really understanding of my situation
27 March 2026
Unprompted review
Reply from Gerald Wallet
We appreciate you highlighting Markfil’s understanding and support — it’s important to us that our team listens and helps in meaningful ways. Thank you for sharing your experience!
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