Sunny Side Travel Reviews 153

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, contributing to enjoyable holidays. The service is frequently highlighted as well-organized and efficient, with many people appreciating the smooth booking process, often facilitated via WhatsApp. Consumers particularly value the punctuality of transfers and the overall fun and memorable experiences provided during their excursions. However, some customers also noted issues with pricing, mentioning instances of discrepancies or unexpected changes to the agreed-upon price upon arrival. A few other people also felt that certain additional costs, like for photos or specific items, were overpriced.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many praising the punctuality of pickups and drop-offs, and the... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers describe their trips as... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordability, noting that prices... See more

Booking process

Clients share positive opinions on the booking process, finding it easy and convenient, often praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used them more than 3 times different excursions but I have never been disappointed. Much respect to a dear guy I have never met but always so helpful ...Michael 🌟🙏🏼. May Allah continue to... See more

Company replied

Rated 5 out of 5 stars

Sealanya, absolutely fantastic would definitely recommend. The animals are well looked after and are cared for and loved. Kids were thrilled to see the seals and dolphins, easy to book via WhatsApp c... See more

Rated 5 out of 5 stars

It was really easy to book our Green Canyon trip through WhatsApp allowing us to use the hotel WiFi, payment being collected on pickup by the coach. The trip was well organised and very enjoyable, a... See more

Rated 5 out of 5 stars

Booked the day before for the pirate ship. Everything was sorted over WhatsApp and tickets arrived quickly. Boat trip was decent. Captain and everyone on boat made it fun and enjoyable. Lunch was dece... See more


Company details

  1. Travel Agency
  2. Boat Rental Service
  3. Boat Tour Agency
  4. Cruise Travel Agency
  5. Cultural Tours Provider
  6. Tour Agency

Written by the company

JoinExcursions.com is an online excursion booking platform operated by Sunny Side Travel, a fully licensed travel agency in Turkey and an official member of TÜRSAB (Association of Turkish Travel Agencies) with licence number 16322. Our operations are managed by BAUM Travel & Tourism Ltd. We connect travelers with a wide range of trusted excursion providers across Turkey, offering carefully selected daily tours, activities, and multi-day experiences in the country’s most popular destinations. Our mission is to make discovering Turkey easy, reliable, and affordable. By working with professional local partners, we ensure our guests receive high-quality experiences, competitive prices, and excellent service. From cultural tours and nature adventures to unique local experiences, JoinExcursions.com helps travelers explore the rich history, stunning landscapes, and vibrant culture of Turkey with confidence.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best Excursion For Culture Immersion! So Many Memories!

We visited in August and just had the most amazing excursion. This was one of the most memorable trips and the excursion I think of the most!
The driver and tour guide were fabulous! Really engaging and brought everyone together, especially lone travellers, we had such fantastic conversations with members of our group which was facilitated by our tour guide.
The trip itself was fantastic we saw so much of rural life and took in the culture and scenery.
We are due back this August, so will probably rebook this trip among others again. It’s perfect for immersing yourself in the country, customs and culture.
Such a beautiful trip we would highly recommended!
Thank you for a beautiful day, I remember so often. Fay and Bogdan xxx

22 August 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Thank you so much for your wonderful review! 😊
We’re truly happy to hear that you had such a memorable experience and enjoyed the cultural journey with our team. It means a lot to us that you felt connected and had a great time with the group.

We look forward to welcoming you again this August for more amazing experiences!

Rated 5 out of 5 stars

Excellen organization and support

Very nice organization and extremely responsible support. We went paragliding and horse-riding, and everything was precise and well organized. It wasn’t cheap, but Turkey isn’t a cheap country anymore.

20 September 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind and honest feedback! 🌟
We’re very happy to hear that you enjoyed both the paragliding and horse-riding tours, and that you appreciated our organization and support. Our team always does its best to ensure everything runs smoothly and safely.

We truly value your trust and understanding — quality and safety are our top priorities. Hope to see you again on your next visit to Turkey! 🙏😊

Warm regards,
Join Excursions Management Team

Rated 5 out of 5 stars

they were very helpful and super kind…

they were very helpful and super kind totally recommended

1 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words! 🌟
We’re really happy to know that you found our team helpful and kind. Your recommendation means a lot to us — hope to see you again soon! 🙏😊

Warm regards,
Join Excursions Management Team

Rated 5 out of 5 stars

the pirate boat was a fantastically fun…

the pirate boat was a fantastically fun experience, thank you to the crew and fast and easy booking :) good luck to your company and see you soon

11 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words! 🏴‍☠️⚓
We’re delighted to hear you had a fantastic time on the Pirate Boat — it’s always a guest favorite! We truly appreciate your warm wishes and look forward to seeing you again on your next holiday. 😊

Best regards,
Join Excursions Management Team

Rated 5 out of 5 stars

Nice experience

We bought 3 paket tours: boat trip, paragliding and quad safari .It was really good. No any delays, nice service and professional guides 👌👌🙏Highly recommended

27 September 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Guest,

Thank you so much for your kind words and for trusting us with your tours! 🌟
We’re truly happy to hear that you enjoyed the boat trip, paragliding, and quad safari — and that everything went smoothly. Our team always aims to provide safe, well-organized, and memorable experiences for all our guests.

Your recommendation means a lot to us, and we look forward to welcoming you again on your next holiday in Turkey! 🙏😊

Warm regards,
Join Excursions Management Team

Rated 1 out of 5 stars

When booking our excursions we were…

When booking our excursions we were told a price when booking. Once we arrived for our excursion we were told we had to pay another 50 euros.

The way they treat you is disgusting! Left a family of 5 stranded and did not offer to help with a return!!

I would not use this company to book any excursions! I would stay well away they are disrespectful and try and get more money out of you once you arrive.

14 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 1 out of 5 stars

Left us stranded in Turkey after trying…

Left us stranded in Turkey after trying to bump up the price

13 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 1 out of 5 stars

I've done quad biking all around the…

I've done quad biking all around the world, this experience was the worst, If your happy to do only 10mph, this is your place.

12 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Hello again Dear Matt Holmes,

Are they not your words to us after your Quad biking experiance?:

''Thankyou, collection was good and the price, I'll be in touch for more excursions this week. Thankyou for being so helpful''

What you are attempting is a result of failing to achieve anything against blackmail and extortion attempts. We are an agency that does not compromise with cheap blackmail and baseless lies. Other readers who read this and the comments below will notice the other negative comments you have written from your fake accounts.

Rated 1 out of 5 stars

Was sold paragliding on WhatsApp

Was sold paragliding on WhatsApp , agreed price and they tried to change price upon arrival, after refusing to pay more than agreed they left us stranded

14 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 1 out of 5 stars

Stranded in Turkey

Stranded a friend in Turkey by increasing the price on arrival in country before refusing to then honour original price and get them home. Avoid at all costs.

14 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 1 out of 5 stars

Sold an excursion but tried charging…

Sold an excursion but tried charging more money on arrival

14 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 1 out of 5 stars

Tried to bump the price up on arrival

14 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 1 out of 5 stars

Awful

Awful. Tried to bump the price up on arrival. Disgusting room. Very rude and unhelpful staff. Avoid at all cost

6 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 1 out of 5 stars

Fraudsters

Tried to change the price after we got there and left us stranded.

14 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 1 out of 5 stars

Rep decided to negotiate a price on…

Rep decided to negotiate a price on WhatsApp with us , only to try spring 50 euros on us upon Arrival, we were left stranded with no lift home, then tried to use website small print even thought our booking wasn't made via the website.

14 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Response from Join Excursions Management

Dear Mr. Matt Holmes.

We are truly sorry that you felt disappointed with your recent experience. However, after carefully reviewing all communication between you and our representatives, we would like to clarify the situation with complete transparency.

From the very beginning, our team provided you with the official details of the tour, including the total price and the information about additional government or service fees. The quotation and tour description were clearly communicated in writing before your arrival. These terms are standard for all of our customers and are also publicly listed on our official platforms.

You mentioned that you did not book through our website and therefore were unaware of certain details. However, the same information is always explained during the booking process via WhatsApp as well. You were provided with the full cost and the link to the tour description for your reference. There was never any attempt from our side to hide or change prices — our company policy strictly forbids any form of misleading or unclear communication with guests.

Upon your arrival, our local operator explained that the difference was due to mandatory government and transport fees, which are not charged by our company but by the local authority. Despite this, we offered several solutions to make the situation easier for you — including a discount and even a personal contribution from our representative to reduce your total cost. Unfortunately, all offers were refused.

We fully understand that you were frustrated at that moment, especially as you were traveling with children. However, it is important to note that our team never refused to assist you. Our staff repeatedly tried to help and communicate calmly, even when the conversation became very offensive and disrespectful toward our employees. Despite the inappropriate language used against our staff, we continued to respond politely and sought ways to resolve the situation peacefully.

You also mentioned being “left stranded.” In reality, our operator had offered transportation options and assistance. You chose to leave the meeting point on your own decision and arrange a private taxi instead. Our staff were not informed in time to organize the return transfer.

We strongly reject any accusation of “scam” or “dishonesty.” Our company has a long-standing record of serving thousands of satisfied guests every season. We are a licensed agency working under TURSAB regulations, and all our operations, payments, and taxes are handled in accordance with Turkish law.

We would also like to emphasize that we are fully ready to share all WhatsApp correspondence between you and our team — with your personal information kept strictly confidential — with any potential guest who wishes to review the facts for themselves. We believe that transparency is the foundation of trust, and we will never allow our company’s reputation to be damaged by unfair accusations or attempts at blackmail.

Join Excursions values every guest and always strives to ensure satisfaction. We regret that this misunderstanding caused you frustration, but the facts clearly show that our team acted professionally, responsibly, and in good faith at every stage.

Thank you for your understanding.
We wish you and your family a pleasant continuation of your holiday.

Kind regards,
Join Excursions Management Team
🌐 www.joinexcursions.com

Rated 5 out of 5 stars

Would recommend

Very good communication and the trip was very well organised. The pick up and drop off at the hotel made everything much easier. Would definitely recommend.

11 October 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Thank you so much for your kind words! 🌸 We’re delighted to hear that you enjoyed the trip and that everything went smoothly from pick up to drop off. Your recommendation means a lot to us, and we’d be happy to welcome you again anytime! 🙏✨

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

Rated 4 out of 5 stars

I have used them more than 3 times…

I have used them more than 3 times different excursions but I have never been disappointed. Much respect to a dear guy I have never met but always so helpful ...Michael 🌟🙏🏼.
May Allah continue to bless your good work y'all💕

23 September 2025
Unprompted review
Sunny Side Travel logo

Reply from Sunny Side Travel

Thank you so much for your trust and kind words! 🌟 It truly means a lot to us that you have chosen our excursions multiple times and always felt satisfied. Your respect and appreciation are deeply valued, and we’ll be sure to pass your message on to Michael as well. 🙏🏼💙 May Allah bless you too, and we look forward to welcoming you on more adventures in the future.

Kind regards,
Join Excursions Team
🌐 www.joinexcursions.com

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