Purple WiFi Reviews 4

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Restaurant
  2. Bar
  3. Gastropub

Written by the company

We are a leading Guest WiFi provider dedicated to transforming the way businesses connect with their customers. Our solution is a smart, secure, and marketing-friendly platform designed to turn your existing WiFi network from a simple utility into a powerful business asset. For too long, providing Guest WiFi has been a source of frustration for both customers and staff. We eliminate the inconvenience of constantly answering the question, "What's the WiFi password?" and the unprofessional look of chalkboards or printed signs displaying temporary, outdated codes. Our core promise to every SMB owner is simple: Stop sharing your WiFi password. Start growing your business. With our platform, your customers and visitors enjoy instant, seamless connectivity. They can connect instantly to the same unified network wherever they go, ensuring a frictionless experience that promotes customer satisfaction and minimizes interruptions for your team. This consistency and ease of access are essential for a positive, modern customer journey. But our solution goes beyond just connectivity. It is built to support your business growth. By implementing our Guest WiFi, you unlock valuable customer intelligence. The platform helps you capture visitor data, understand foot traffic patterns, and communicate directly with your patrons through targeted marketing and automated engagement tools. This intelligence allows you to nurture customer loyalty, drive repeat visits, and enhance their overall experience, all while operating a fully secure and compliant network environment. We are the modern alternative to outdated password sharing, delivering happier customers connecting instantly and a powerful, unified network that actively contributes to your growth. Join the thousands of businesses already using our service to build stronger customer relationships and convert simple connectivity into actionable business intelligence


Contact info

3.1

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Very slow, not useful whats so ever. Sadly they provide internet to some premier inn’s, doesnt support consoles connecting to the wifi. Always seem to receive problems with connecting to it on other devices. Dont recommend

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service support

Terrible customer service support, technicians who sound like repetetive AI and not actually involved with resolving issues. I recommended this to a company and now i totally regret it!!! Hard to contact they do do not follow up. Really dissapointed with technical side of things and the lack of service

9 March 2026
Unprompted review
Purple WiFi logo

Reply from Purple WiFi

Hi Douglas, we’re sorry for the frustration. I've spoken to our Support Team Leader, and I understand the technical issue is now resolved, but we hear your feedback on the communication process. We’ll use this to improve how we handle escalations moving forward. If there’s anything else you need, please let me know.

Rated 5 out of 5 stars

Purple provide a fantastic free Guest…

Purple provide a fantastic free Guest WiFi service for our customers at The White Boar (Bury). The set-up was smooth, easy and quick from start to finish. Team where very helpful on hand to answer questions and get us set-up ASAP.

22 September 2025
Unprompted review
Purple WiFi logo

Reply from Purple WiFi

Thanks for the feedback Craig! Great to see the White Boar connected and joining the Guest WiFi revolution ⭐

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look