SISTERHOOD Reviews 

248
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the clothing, noting items are well-made, durable, stylish, and made from natural materials. Many highlight the exceptional, friendly customer service and quick response times, often leading to swift issue resolution and helpful support. However, some customers noted product quality issues, including items arriving defective, pilling, or having misleading colors, and garments tearing easily. A few also experienced unresponsive customer service, with delays in replies or a lack of resolution for missing orders or quality concerns, despite follow-ups.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as high-quality,... See more

Customer service

Customers had positive experiences with customer service, often describing it as incredibly helpful, kind,... See more

Quality

People report positive experiences with quality, with many customers consistently praising the high quality... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Order

Customers consistently note positive experiences with order, with many expressing happiness with their first... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a defective dress and, despite multiple follow-ups, didn’t get a reply from customer service. Once the issue reached the owner via Trustpilot, the response was quick and professional. I r... See more

Rated 4 out of 5 stars

I bought a sweater in the Black Friday sale. After two weeks, I received a skirt (?). I’ve been emailing with them since December 11th about this. I had to send a picture, then another picture. La... See more

Rated 4 out of 5 stars

Edit (Jan, 1st). Ended up receiving my coat a month later. After I posted this comment, I very quickly received a reply to my email. I was told my package was deemed lost, but... See more

Company replied

Rated 5 out of 5 stars

I was skeptical in the beginning as I had not heard of the brand before but it exceeded expectations. Great service, quick to reply and very friendly. The Zoey coat is super warm for how light it is a... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Clothing brand. Effortless pieces made sustainably


Contact info

4.2

Great

TrustScore 4 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(248)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant customer service

Ordered a size too big in the apartment pants, loved them so returned for an exchange. Asked for them to be exchanged in time for my holiday and Eve went above and beyond and got it all sorted for me! Love the quality and fit of the trousers and I also have a knit sweater from here that is my favourite sweater!

1 June 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

My go to place for summer dresses

My go to place for summer dresses! Every piece is timeless and I wear them again and again each summer. Delivery is super fast with minimal plastic packaging :)

31 May 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience! Love Sisterhood

Rated 5 out of 5 stars

I LOVE this brand

I LOVE this brand. Their clothes are perfect for a capsule wardrobe and are so elegant, high quality, and just gorgeous. Love love love.

4 May 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

I didn’t keep the items I bought as…

I didn’t keep the items I bought as they didn’t quite suit me but they were so well made and a really good service

19 April 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

I have bought about 5 pieces from…

I have bought about 5 pieces from Sisterhood and have been impressed with each one. The quality is high and I feel confident that I will have these pieces for many years. Would definitely recommend

1 May 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Great clothes and service

I ordered from them a while back and it was a super pleasant experience. Not only are the clothes to die for (the yana pants is SUCH a staple in my wardrobe now, can’t live without them). The quality is great and fit too. I also had a really good experience with them customer service wise, there was a mistake without shipping but they fixed it really quickly and even refunded me the shipping costs. Could t recommend more.

1 March 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 4 out of 5 stars

Sisterhood is a really lovely brand and…

Sisterhood is a really lovely brand and has a great ethos. I ordered a few items from their sale, all the pieces are lovely, although I think for the full price price point could do with the materials being lined, they feel a little thinner than expected.

2 February 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience! We do line some items where we feel it's needed but for some of our dresses styles they come unlined as it would effect the fit.
Love Sisterhood

Rated 4 out of 5 stars

It is frustrating that you can’t return…

It is frustrating that you can’t return sale items. This wasn’t made clear on the website and I was given a gift voucher instead.

22 February 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience! We outline our returns policy online in our returns section and on each product page so that customers can hopefully see this clearly.
Love Sisterhood

Rated 5 out of 5 stars

Great company

Great company. The clothes are timeless and well made, everyone who works at the company is responsive and helpful if you have any questions and it's great having a sustainable brand based in Manchester!

27 April 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Great quality and sustainable

I ordered the Devon jacket in grey and was very impressed by the quality of the garment. I've been wearing it non-stop! Great to see how clear and upfront they are about their sustainability on their website with regards to the composition of their clothing.

17 April 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Sisterhood is great

Sisterhood is great. Love the style and quality of their clothes, and the fact it’s a small Uk business.

1 February 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Amazing brand

Amazing brand - have purchased 2x from them and will do again with my eyes closed!

2 February 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

I love Sisterhood

I love Sisterhood and always look forward to new styles on their site. It can be hard to find cute, current, but not overly trendy clothes that are sustainable and Sisterhood always hits the mark. I've returned a few things that don't fit and they do charge for return shipping (which I understand as they are a small brand) but otherwise returns have been easy.

5 April 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

Very good quality

Very good quality. The item is comfortable and fits well !

4 February 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

Rated 5 out of 5 stars

True to size, good quality

Quick delivery, great quality product and true to size

26 April 2023
Unprompted review
SISTERHOOD logo

Reply from SISTERHOOD

Thank you so much for sharing your experience!
Love Sisterhood

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