johnwhiteshoes.com Reviews 458

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and durability of the shoes. Many people are also satisfied with the pricing, finding the products to be good value for money. The delivery service is frequently highlighted as fast and efficient, with orders arriving promptly and well-packaged. A few customers, however, experienced issues with sizing, finding some products to be either too small or too large, leading to returns. There were also occasional reports of delivery problems, such as delayed shipments or non-functional tracking information. Additionally, a small number of people expressed concerns about the durability of certain components, like shoe laces or boot soles, after extended use.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, comfort, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the superior craftsmanship,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the rapid and fast delivery,... See more

Price

Clients share positive opinions on price, consistently highlighting the excellent value for money. Many... See more

Order

Customers had positive experiences with order. Many reviewers were impressed with how orders were handled and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... See more

Rated 5 out of 5 stars

Top-tier craftsmanship from John White. 👞 I picked up the Guildhall Capped Oxfords and they are a complete game-changer. Elegant, perfectly constructed, and a guaranteed compliment-magnet. If you wan... See more

Rated 5 out of 5 stars

I can honestly say this company John White are an excellent company to do business with. There shoes are excellent product and there customer service are brilliant and far exceeded my expectatio... See more

Rated 5 out of 5 stars

Incredible shoes and amazing customer service First came across John White shoes through Facebook, I had been looking for a pair of suede loafers and their Banff penny loafers looked very good in t... See more

Company replied


Company details

  1. Boot Store

Written by the company

Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

458 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

Very Slow process

I have not received the boots i ordered 2 weeks ago or an update when they will be shipped. I can’t find a customer service email address on the website to get an update. I am looking forward to getting to wear the shoes.

Since writing this I have been contacted and offered the boots and lots of apologies. I do think they were not good here but customer service is at least friendly.

18 January 2026
Unprompted review
Rated 3 out of 5 stars

The Brecon boots are great but not durable.

The Brecon boots are great. The silhouette. The cut of the shoe. It's fantastic and frankly give Loake a run for their money. Along with that, their customer service is helpful and patient. They do give the best possible advice on an individual basis.

The bad:
The sole. The studded sole isn't durable at all. I chew through them within 3 to 4 months. The cost of repair was £80 for a re-soling the boots so I used to buy another pair for £99 instead because I loved the silhouette of the boots. But that's not sustainable frankly so I've stopped. Finally, the gussets. They're not durable either. You'll see the gussets tearing or fibres at the top coming out and it takes away from the fact that these should be durable hand made shoes.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with the John White…

Really happy with the John White McQueen driving moccasins. They look fantastic and feel very well made for the price. The leather is slightly stiff at first, but after a few wears it’s already starting to soften and mould to the foot, so I can tell they’re only going to get more comfortable. Fit is good, the sole is flexible, and they work perfectly with jeans or chinos. Overall, great value and a pair I’ll be reaching for a lot.

I've had John White shoes for more than 15 years and two if them are more than 12-13 years old. They are still really comfortable with good care.

29 December 2025
Rated 5 out of 5 stars

Fantastic quality shoes

Fantastic quality shoes, probably one of the best made Ive ever purchased.
Great order experience & very fast delivery.
I think I've finally found my favourite shoe company!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

I can honestly say this company John…

I can honestly say this company John White are an excellent company to do business with.
There shoes are excellent product and there customer service are brilliant and far exceeded my expectations.
Delivery was extremely fast. Thanks again.
I certainly will be buying again soon.

Dermot Kinahan Ireland

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Stylish, Comfortable Boots

Prompt response to order and delivered as advised. Boots are of good quality and were in sale so good price. For a present but as a replacement for a pair bought previously which have been well worn and liked.

24 November 2025
Rated 5 out of 5 stars

Apart from 12s being a little cramped…

Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I usually grab them via a local stockist. Occasionally I order direct and it’s always a great experience, quick shipping etc.

Just wish they were a little bigger toe side/13s available.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, great quality, great service..what's not to like..Ohhh and handmade in the U.K's home of shoe craft as well.Unbeatable !!

26 November 2025

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