Johnsons Cars LTD Reviews 

2,218
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,197 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently feel that the sales and service teams are highly professional and attentive during every aspect of the journey, from the initial inquiry to the final handover. Many people praise the staff for being helpful, knowledgeable, and making the purchasing and servicing processes surprisingly smooth and uncomplicated. Conversely, a small portion of people felt significant issues during service, mentioning excessively long repair times or lack of clear updates on necessary fixes. Some reviewers were not happy with issues related to used car sales, such as discovering swapped or old tires after purchase, or missing essential documentation. Other consumers noted difficulties with responsiveness from staff regarding ongoing vehicle problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and highly... See more

Service

People report overwhelmingly positive experiences with the service provided by staff, highlighting helpful,... See more

Product

Clients share positive opinions on product quality, noting that vehicles are presented in immaculate and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing teams as helpful, friendly, and... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I... See more

Rated 5 out of 5 stars

Presently I am having a tough time with my cancer. Having to get your car through the MOT is an added worry you do not want. Johnsons Volkswagen Stafford were excellent in organising the day, keeping... See more

Rated 5 out of 5 stars

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you fee... See more

Rated 5 out of 5 stars

Lucille was great- massive thank you! This car was the most expensive thing Ive ever bought- Lucille gave us time to think, answered all our questions and never pressurised us. When we found a known i... See more


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Accessories Store
  4. Used Car Dealer

Written by the company

Founded in 1999, Johnsons Cars has built itself up to become one of the largest independent car dealerships in the country, through being committed to providing the highest level of customer care and satisfaction in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(2,218)

1,296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I travelled some distance to buy my…

I travelled some distance to buy my car. All tests had been done and work completed beforehand. Friendly and welcoming staff. I was offered tea or coffee. All paperwork was completed efficiently and I felt very comfortable with buying my car from this Mazda dealership. A thorough and clear explanation of the functions of my car, sometime to sit by myself to go through those details. Then my journey home, a smooth and comfortable drive home with my car

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought my used Tiguan from Volkswagen Solihull

Made an appointment to visit the showroom after spotting a car that I liked online. Was greeted by salesman, Adrian Fleming who was polite & friendly. We took it out for a test drive then he left me alone to look around the vehicle & make my decision. When I decided to buy, he explained all of the optional extras such as gap insurance etc then again left me to decide whether I wanted them. I loved that there was no pressure. On collection day, Adrian sent me a video of the car to let me know it was ready & it was parked out front waiting for me. Great experience from start to finish

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Used Ioniq5

Used Ioniq5
Very pleasant, none pushy experience.
Video provided before we visited, and on the day, Richard was very easy going.
Great.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Shockingly Poor Service

Shockingly Poor Service – Avoid Johnstone Cupra Wigan
I booked my car in for a service and to check warning lights, dropping it off at 8:45am. When I returned at 4pm, the car hadn’t even moved. I was then told the service and checks “weren’t taking place” because they needed 4–5 hours to look at it — despite already having had the car all day.When I questioned this, I was told they had “30 cars today, someone has to be last . I won’t be returning, and I’d strongly advise others to avoid Johnstone Cupra Wigan.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I was happy with the service at…

I was happy with the service at Johnsons Ford Tamworth because salesman very upfront about vehicle and costs. The question about a test drive, I couldn't have one in the car I was interested in and finally purchased as it was not on site at the time. As for a test drive I was trading in an earlier model of the same car so I was quite happy going over the newer controls on the new vehicle, which the salesman demonstrated."

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Hyundai Excellent customer service.

Had a few issues with my car I bought in February,I can't fault the dealership from start to finish sorting out a curtsey car.
No stress at all.
Unfortunately I ended up changing my car for a different one.
The team couldn't do enough for me.
All happy and sorted now.
Big extra thank you to Mike and Richard who really looked after me.
I would definitely still recommend buying a car from Hyundai. Liverpool

24 July 2026
Unprompted review
Rated 5 out of 5 stars

The best…

Johnsons Wolverhampton VW are the best sales group I have met. Each of them are very welcoming, knowledgeable, professional and patient. They are ready to answer all your questions and make you feel heard and respected. The vehicles are also very reliable.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of Honda EN:Y1

Staff were very polite and professional.
Elle was very helpful and took care of everything.
She made sure ever little detail was correct and I am very pleased with my purchase. ( E:NY1)

26 July 2026
Unprompted review
Rated 5 out of 5 stars

I was delighted with the…

As usual I was delighted with the service I had from Honda Oxford - the pickup the office staff and the work was all excellent Thank you
The reason I didn’t do the judge review was there were some questions that were not applicable to me butI wasn’t given an option to say so as they wouldn’t let me leave them and move on so it was not possible for me to complete the survey

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional Service

There was a good choice of vehicles and, although I didn't intend to buy on the day, I was offered a fair part-exchange for my vehicle, so I went for it. I was also dealt with by a very friendly and professional member of staff, Giulia, who helped me make a quick decision.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Johnsons Fleet have been excellent

I ordered my Ioniq 5N back in January and Johnsons Fleet Services have been fantastic. From Order to Delivery updates were prompt and the team were always available to help with queried. The Aftercare has also been a standout. Would definitely recommend and would definitely be a factor when considering my next vehicle as good service goes a long way.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The experience at Johnsons Hyundai…

The experience at Johnsons Hyundai Coventry was great because the sales person "Mitchell" was extremely helpful and found the colour and model of car we wanted at another branch and organised its collection to the Coventry site. Mitchell kept us in the loop at all times and couldn't have been more friendly and professional throughout the purchase. The reason I won't be having my car serviced there is because of the bad reviews. I will however have it serviced at another Hyundia dealership.
Excellent car and excellent sales. Thank you.

23 July 2026
Unprompted review

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