John Shepherd Estate Agents - Nottingham Reviews 42

TrustScore 4.5 out of 5

4.5

1 Albert Rd, West Bridgford, NG2 5GS Nottingham, GB


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Rated 1 out of 5 stars

They like to hold back deposits for grass naturally growing weeks after you moved out! They will nip pick at everything. If you are disabled and arent able to paint a wall "professionally" they w... See more

Company replied

Rated 5 out of 5 stars

As a contractor working along side Beth, is fantastic. She has her landlords and tenants best interests at heart, from small quotes to full renovations. You're in safe hands with her. Looking forward... See more

Company replied

Rated 5 out of 5 stars

Worked with Beth on quite a few occasions now, from small project to full refurbs. Her communication has been excellent, and her outlook of doing the right thing makes life much easier for Landlords... See more

Rated 5 out of 5 stars

The professional and friendly service offered by John Shepherd - expertly lead by Saskia Rodriguez, is an essential component of our property portfolio's success. Special thanks to Saskia, who... See more

Company replied


Company details

  1. Real Estate Agents

About John Shepherd Estate Agents - Nottingham

Written by the company

Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.

John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices

Contact info

  • 1 Albert Rd, West Bridgford, NG2 5GS, Nottingham, United Kingdom

  • 0115 914 1122

4.5

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

Hi really easy and straight forward to…

Hi really easy and straight forward to deal with. Had me moved in really quickly is what i needed. Thanks Jordan and the team. Xxxxxx

30 October 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you for your kind words. We are glad to hear that the process was easy and straight forward. We look forward to continuing to support you.

Rated 5 out of 5 stars

Sophia has been so helpful from day…

Sophia has been so helpful from day one. She understood everything I needed and was so quick to help me secure a flat. Communication has been great and lovely customer service. Thank you.

6 February 2026
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for your kind words. We are thrilled to hear that Sophia provided you with such reliable support and lovely customer service while helping you secure your flat. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Amazing service from Kelvin Zakeyo

My agent was Kelvin Zakeyo. He had great customer service and communicated very well throughout the process. He had the patience to take me through every property and was very helpful in navigating my city of interest. I would 100% recommend using this company, especially Kelvin!

5 February 2026
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for taking the time and sharing a lovely review about Kelvin, we will share this feedback with him.

Rated 5 out of 5 stars

Easy and affordable student housing

Easy and affordable student housing, and Kelvin Zakeyo who showed me around the place made the whole process so much easier.

29 January 2026
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for taking the time to share such a great review. We will share this with Kelvin!

Rated 5 out of 5 stars

Amazing

Kelvin did an exceptional job at showing my around my options and answering all of my questions adequately.

28 January 2026
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for taking the time to share such a great review. We will share this with Kelvin!

Rated 5 out of 5 stars

Kelvin Zakeyo ⭐️⭐️⭐️⭐️⭐️

Kelvin Zakeyo was really friendly and has helped us find the perfect property last minute. We are a group of 5 girls and we’re on the verge of tears trying to find a place for 3rd year until Kelvin stepped in and helped us find a place straight away.

He viewed multiple properties with us and has helped us work through the difficulties of digital documentation.

Kelvin worked extremely hard in and out of work hours to provide us with the correct guidance and information ready for us to rent a property.

27 January 2026
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for sharing such a wonderful review! We will share your lovely feedback with Kelvin!

Rated 1 out of 5 stars

Poor experience

Poor experience, regarding my son, as a joint tenant in a student property in Nottingham. Over inflated claims on damages that were already there. Mould in the property was dangerous. Nottingham City council inspected and had issues with unsafe fire doors, but nothing was done to remedy this, despite numerous complaints. No response to documented evidence. Still owe the tenants the deposit bond, not responding to emails

21 August 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you for your review. If you are able to share further details with laura.heaven@johnshepherd.com with information regarding the issues raised, we can ensure that we look into this promptly for you.

Rated 5 out of 5 stars

Good service

Kelvin Zakeyo sorted out a uni house for myself and 5 mates really quickly, with top professionalism.

1 December 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin

Rated 5 out of 5 stars

Fast and efficient

Kelvin Zakeyo was very helpful with securing our house; he was quick and efficient and answered all the questions we had.

12 January 2026
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for your lovely review and feedback - we will ensure this is shared with Kelvin

Rated 4 out of 5 stars

Student Portfolio Experience

Having Rahim dedicated to our student property portfolio has certainly made our experience in dealing with an agent more streamlined.
One point of contact and someone who understands how we operate makes the day to day management straightforward.
There were teething problems to start with but probably more to do with the agent broadening their lettings base to include student properties. The student market is very different to professional lets and with the regular dialogue with Rahim he has created a business model which fits our requirements.

16 January 2026
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for your lovely review and feedback. We will ensure that this is shared with Rahim.

Rated 5 out of 5 stars

Kelvine was excellent in showing the…

Kelvine was excellent in showing the range of rooms in the property! Good energy and had the information at hand.

7 January 2026
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for your lovely review and feedback - we will ensure that this is shared with Kelvin!

Rated 5 out of 5 stars

Ross Gregory and his team have been…

Ross Gregory and his team have been excellent, thorough and professional in managing my property in Nottingham. As a landlord with a rental property, he assisted me in arranging extensive decorating works. He arranged for quotes from local decorators and thereafter liaised with the decorator, ensuring work started on time. He joined me during visits and was well versed with progress. All in all, he made it a very stress free experience for me, as work progressed to my satisfaction. I could not have asked for more and highly recommend his team. JS and Ross continue to manage and let our property.

23 December 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you so much for your lovely review and feedback! We will ensure this is shared with Ross!

Rated 5 out of 5 stars

I can't recommend this company enough!

I can't recommend this company enough. The whole team has been nothing short of angels. They made a very complex move possible and we as a family will be forever greatful.
From start to finish they have been professional and human at the same time, quite the skill.
Again would highly recommend!
Lara x

18 November 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you for your lovely review and fantastic feedback!

Rated 2 out of 5 stars

2 painful years

I’ve been with them for 2 painful years. They do not have your best interests at heart. Shabby post inspection left me with £300 of repairs, if there is an issue they choose inflated contractors costs for ease, rather the looking for a practical, cost effective option. Need a speedy email response… maybe in 7 days. Never again

3 December 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you for your review Emily, could you please share property details to kate.o'driscoll@johnshepherd.com so that we can look into this promptly for you.

Rated 5 out of 5 stars

Carried out the repair fairly quickly…

Carried out the repair fairly quickly and was informed when and who was coming to do the repair

30 October 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you for your review of our services Paul, we are pleased that the repair was dealt with.

Rated 5 out of 5 stars

My experience at John Shepherd Estates…

My experience at John Shepherd Estates has been very good. The team, specifically Ellis Ansah has been professional, approachable, and attentive to my needs throughout the process. Communication has been clear, and any questions I had were answered promptly. Overall, I’ve been pleased with the service and support I’ve received.

22 October 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Many thanks for your review Daisy of the services received by the business. We are delighted that the service received is a positive one! 😊

Rated 5 out of 5 stars

Positive Experience

A shout out to Ross who is awesome! He’s so responsive, fixes any issues super fast, really helpful, friendly, and professional. He’s a great partner to work with and a great ambassador for John Shepherd.

2 October 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you for your review of our services Rachel, much appreciated! Your feedback has been shared with Ross!

Rated 5 out of 5 stars

Brilliant customer service

Arthi from Nottingham branch was really helpful, professional and courteous. I would recommend her and this company to all my friends.

17 September 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you for your review of our services, they have been shared with the team!

Rated 5 out of 5 stars

ARTI from notts branch was really…

ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs.

18 September 2025
Unprompted review
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Reply from John Shepherd Estate Agents - Nottingham

Thank you for your review of our services Sohail, much appreciated.

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