John Shepherd Estate Agents Reviews 

I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically.
Throughly professional and nothing has been too much trouble.
Extremely easy to deal with and a pleasant manner.
Thank you

I had an absolutely excellent experience with Lara Soares-White as my property manager. Both during and after my tenancy ended she was consistently professional, responsive, and helpful. Any questions or issues I had (including mistakenly overpaying my rent after my tenancy terminated) she went above and beyond to ensure issues were resolved efficiently.

My tenancy also coincided with the introduction of the Renters Rights Act legislation, which was a period of learning and unknown for both tenants and property professionals. Despite this, Lara handled everything with confidence, transparency, and explained the various questions I had about the new laws.

The level of service I received was genuinely exemplary. If was to return to Birmingham I would actively seek a tenancy with John Shepherd due to the service I received from her.

I would highly recommend both the company and Lara to anyone looking for a seamlessly smooth renting experience.

Just a genuinely brilliant service all around - 10/10!

Joshua Davies is an excellent Property management and I am very pleased he has been assigned this role. He is very prompt in his responses should I have a query or a concern. He is excellent at communicating and making me feel at ease. Christina Tzemanaki and Elisha Robinson have been excellent in addressing my maintenance issues and very responsive to my queries. It is a pleasure liaising with the team at John Shepherd Lettings. They are a wonderful team and I will be renewing my tennancy in due course. Many thanks all, Imane.

Since Christina has been dealing with our portfolio, we have always felt listened to and problems have been resolved quickly and efficiently. Christina has a professional and friendly approach in all our interactions and always goes the extra mile for us as customers. We really appreciate her continued support.

With a very helpful and focussed approach in dealing with a couple of longstanding repair issues, Dil Gedhu showed her ability to drive things forward in the interests of John Shepherd`s tenants. Thank you, Dil.

I have had great service with John Shepherd. We rent and our contact Tina is always helpful and pleasant to communicate with. Any issues are dealt with promptly. No complaints here.

Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way.

Kind Regards,
Ruslana

Christina has been a massive help when arranging maintenance issues that come up. As a contractor its good to know that someone is knowledgable and can relay the correct information for when we attend.

Always happy to see the staff at the Birmingham Colmore Row branch.

Keep up the good work.

Amazing! Super helpful and willing to do anything needed when I wasn’t sure about specific things. Special thanks to Joe, Katie and Kelvin!

they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .

We had a great experience with John Shepherd. Jessica was fantastic throughout the entire process—friendly, professional, and always quick to respond to any queries. From the initial viewing and the prompt handling of our application, through the referencing stage, every question we had was answered with patience, clarity, and professionalism. We are excited to move into our new home and would like to thank Jessica and the John Shepherd team for making the experience such a positive one.

Excellent service from Gita Patel, as always with a very speedy response. My query was dealt with quickly and professionally, and the communication was clear throughout! I really appreciate the prompt support.

Very Pleased with the service provided by the estate agents. They were professional and courteous from the start of the process to the end. There were no hidden costs which is always a good thing. I for sure will be using them in the future.

I can't thank enough Melissa who sorted out my concerns immediately. I mistakenly overpaid and she arranged refund in the same day. Thank you very much!

Tina is always helpful and goes the extra mile to assist. Both my husband and me are getting on in years and Tina's patience is fantastic.

The staff have been very helpful and in particular Alisha - who has been very informative and professional every time we need to discuss something. It is very easy and comfortable to ask anything at any time with them.

Kelvin was amazing! He was so helpful, answered all my questions in a way that was understandable and useful. I was quite anxious as this was my first time being shown around by an agent, and he instantly made me feel at ease. He is so chill and so lovely, and fantastic at his job! I ended up taking the first place he showed me!

Thomas Francis attended to me from the first day I contacted the letting agency with a warm and kind approach. He is very professional and guided me through with so much honesty, highly recommended.

Miss Aleemah Aziz is the best. She respond fast, knowledgable and always helping. I would love to give 5 stars just for her but sadly she’s not the only one I made contact with from this company.
But overall the experience with John Sheperd is great.

Excellent property management services. Detailed, fair, relaible and effective. Most recently Reemi who acted professionally in the best and fair interests of both myself as landlord and the tenants during the check out process.