John Shepherd Estate Agents - Birmingham Reviews 178

I have been living here for 1.5 years and if there's an issue it is solved quickly. I have spoken to Christina multiple times, and everytime she was straight on it. She's very caring and always ready to help.

Maisy Smith was really helpful when sorting the broken blinds in the property. These were been broken before I moved in and started the tenancy. After becoming my my property manager, Maisy has picked this up and got the blinds replaced quickly. Each step of the process was communicated clearly and I am really happy with the work.

We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.

He has such a friendly manner and made us feel very comfortable from the beginning, both over the phone and in person. He was always happy to answer our questions and made everything feel stress-free and easy throughout the whole process.

Honestly, he is the best agent we have dealt with so far. He is a real asset to the company, and they should be very proud to have him as part of the team.

Thank you so much for all your help and kindness, Alex. It was lovely meeting you. From Michelle

Everything went very smoothly .. Alan and Gemma were helpful .. they were diligent and considerate to our requests ., thank you for a professional experience ..

Very patient reliable and helpful throughout the process

A special thank you to Lara Soars-White for her patient help with queries regarding submission on our behalf of the RRA Information Sheet to existing tenants.

Lara Soars White has been excellent in dealing with all my enquiries and engaging with my tenant to ensure any issues are dealt with in an effective and efficient manner. Excellent landlord and tenant customer service.

The experience with John Shepherd was standard it’s really what you expect it to be. The thing that did stand out for me was Alex genuinely who managed to help me through start to end and explained everything properly to me. He went out his own way to stay after his shift to show me a property because I wasn’t free no other day and this was so beneficial because I’m moving in a day or 2.

The referencing process was decent. Good Lord did get my checks wrong twice and ended up with me waiting for like 2-3 hours in cue just for them to realise there was a mistake on their side.

Elisha was amazing aswell. She was smooth with everything and managed to get everything to me as soon as possible. Only thing which could be better would’ve been a quicker communication but other than that she was perfect so thank you.

Claire herself was amazing from when she answered the phone. She was able to explain couple queries which I had. So thank you for that

Helpful, informative and professional. Gave the impression that they actually cared about their tenants. Particular thanks to Elisha Gordon ( Lettings) but also to Alisha Donaldson ( Maintenance Consultant) who has dealt with a number of issues in an exemplary fashion.

Alexander provided excellent customer service. He was efficient and kept me in the loop at all times. He delivered a great service by finding a suitable tenant very quickly. Thank you Alexander!

I have been with John Shepherd for about 18 months and Lara Soarswhite is my contact. I have found Lara to be pleasant, efficient and calls/emails me back any time I need to communicate with her. I reco.mend Lara and John Shepherd without hesitation.

John Shepherd Estate Agents, specifically the branch in Birmingham, have been wonderful to let through.

One of their maintenance consultants in particular, Christina Tzemanaki, is always pleasant and professional. Christina has helped me on a handful of occasions to sort a few repairs out and the process has always been quick and easy.

I will definitely be looking at sticking with John Shepherd in the future.

The agent who handles my property (Lara Soars-White) is extremely helpful and available at any time I email her! Highly recommend !

A Council inspection was about to be made. There was a problem that involved the block management. In the past this would have been a lengthy process but Aleemah Aziz was able to have the work actioned and completed before the inspection.
Thank you

I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.
Thank you Lara Soar

I had a viewing today with Alexander Shomari for a cute flat in Birmingham. Alex was friendly and told me everything about the property, which was great! Hopefully I hear back from the team soon. :)

Made contact with Lara Soars who responded immediately with correspondence requests. She also helped to complete a check in for new tenants seamlessly which was great.

We had a great experience with John Shepherd Estate Agents when securing our home. The whole process was smooth and well managed.

A special mention to Alex, who was incredibly helpful throughout our application. He was polite, honest, and very friendly, always taking the time to answer our questions clearly. His responses were always prompt, and he made the whole process much less stressful.

We really appreciate his support and hope he gets the recognition he deserves. Highly recommended!

I am currently on Day 50 of living in a property managed by John Shepherd (Birmingham) that is unfit for human habitation. Since 9th February, I have been dealing with a severe structural leak that remains active and unresolved today.

The agency’s handling of this emergency is a disgrace. I am currently forced to live with:

Active Electrical Hazards: Water is leaking through internal light sockets. I have witnessed sparks on the electrical board twice, yet the source of the water has not been stopped.

Visibility Issues & Safety: The contractor’s only action was to remove the light bulbs. This has left one side of my living area without light, making it difficult to see the constant flooding on the floor.

Physical Injury: Because of the poor visibility and the wet floor, I have already suffered a physical slip injury, a direct result of the agency's failure to provide a safe environment.

Outrageous Management Demands: Property Manager Melissa Cannon has told me it is my 'contractual duty' to keep cleaning up this structural floodwater. I am being treated as an unpaid maintenance worker for a building defect I did not cause.

For over two weeks, Melissa Cannon has hidden behind a scripted 'business formal' response, stating she is 'in talks' with the landlord regarding a rent rebate. It takes five minutes to call a landlord, but this agency has stalled for 14 days while I continue to pay full rent for a hazardous, partially uninhabitable home. They are clearly prioritizing the landlord's future interests over my current physical safety.

If you value your safety and expect an agent who actually picks up the phone, avoid John Shepherd at all costs.

I would strongly advise anyone to avoid John Shepherd Lettings. Our experience has been a nightmare of poor communication, negligence, and total disregard for tenant health and safety.
​We were told the property was undergoing renovations and were promised a second viewing that never happened. After paying our deposit and giving notice at our previous home, communication vanished. On our move-in date (19th December), nobody responded to our emails, and John Shepherd staff eventually blocked our calls.
​We were forced to show up at the initial agency's office with our luggage because we had nowhere to go. After a long confrontation, we were handed keys to a flat that was in a shocking state. Despite being told the property was "under renovation," no work had started.
​The Current Situation (3 Months In)The kitchen floor is severely buckled due to an ongoing building leak. Water is accumulating in the kitchen and bathroom.
​ There is widespread mould and a fly infestation. My partner has developed breathing issues, and the floor is a major trip hazard.
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The agency is based in Birmingham while the property is in Slough. They have shown zero ability to inspect the property or manage repairs effectively.
​Hostile Communication: Instead of providing solutions, staff (aleema aziz) have been dismissive or rude. They even questioned our "capabilities" when we asked them to perform their own inspection duties.
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We were left to figure out utility providers ourselves with no help from the agency, and they have refused to provide the landlord’s contact details so we can report how poorly their asset is being managed.
​We have spent months eating out because the kitchen is unusable, yet the agency refuses to discuss compensation. This is not just bad service; it is a health and safety crisis. Stay away from John Shepherd.

Regards,
Moin.