Reemi Yasmin has been unfailingly efficient over the past few months in flagging me on decisions and actions needed for my Birmingham flat, and she always goes the extra mile in chasing me up if I don... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Natasha has been amazing throughout our purchase. She was always friendly, responsive, and kept us updated every step of the way. She made the whole process much less stressful, and we really apprecia... See more
Company replied
I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing st... See more
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Mohammed has been a breath of fresh air, knows his job and keeps his word, i was about to walk away from this agent until Mohammed stepped in. Thankyou Mohammed
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Company details
About John Shepherd Estate Agents
Written by the company
Established in 1991, we have grown considerably to encompass a number of key offices in West Midlands, South Warwickshire and Staffordshire, whilst retaining the original ethos as the core value of the firm.
John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices
John Shepherd remains dedicated to continuous investment, embracing the latest technology to meet the needs of vendors, landlords, tenants and purchasers alike. This commitment is reflected in our advanced property search facilities, available on our website and across all devices
Contact info
33 Colmore Road , B3 2BS, Birmingham , United Kingdom
- 0121 647 5444
- enquiries@johnshepherd.com
- johnshepherd.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Thank you so much Jessica and your team…
Thank you so much Jessica and your team for your exceptional service. We appreciate your proffessional conduct
28 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Agent Kevin was very helpful…
The Agent Kevin was very helpful throughout the entire application process.
28 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your experience with us. We are delighted to hear that Kevin was so helpful during your application process and able to support you throughout. Thank you again for sharing your review!
Over the years I have always dealt with…
Over the years I have always dealt with the property manger Gita Patel on a one to one basis, she has always helped me in any way she could, I wasn't just someone that rented a property, I was always reassured if I had any problems or queries, never had any issues with John Sheppard as a company would highly recommend have been sitting tenant for 37 years and never want to leave
28 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your wonderful experience Donna. We are delighted to hear that Gita has provided you with such helpful and professional support over the years. Building lasting relationships with our tenants is important to us, and we appreciate your trust in us. Thank you for your recommendation and we look forward to continuing to support you.
Special thanks to Nakesha
Special thanks to Nakesha! As a tenant, I really appreciate your quick responses and great help whenever I needed assistance with the property. You made everything so smooth and easy.
27 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for your kind words, Chou. We are delighted to hear that Nakesha team provided you with reliable guidance and support. We appreciate your recommendation and look forward to continuing to support you.
Alisha was a great help
My experience with John Sheperd has been a good one and they have been attentive to my questions and application. Alisha was very helpful in getting me the resources I needed in a quick time frame.
1 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your positive experience, Ethan. We are glad to hear that Alisha was great at communication and provided you with helpful resources promptly. Please feel free to reach out if there is anything further we can assist you with.
Daniel Powell was extremely helpful and…
Daniel Powell was extremely helpful and made the entire process he was involved with very smooth. As this is my first time moving out alone, i was pretty unsure on the processes and he made sure i understood and walked me through the whole process.
21 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your experience Eden. We are delighted to hear of your experience working with Dan and that we were able to put your mind at rest with the moving process. We appreciate your recommendation and if you have any further questions, please feel free to reach out to us.
Thank you Alisha for your thorough…
Thank you Alisha for your thorough follow up and professionalism.
23 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you Inaam, for taking the time to share your review for Alisha. We are so pleased to hear of your experience and we look forward to supporting you again in the future.
Reemi Yasmin - A Super Property Manager!
Reemi Yasmin has been unfailingly efficient over the past few months in flagging me on decisions and actions needed for my Birmingham flat, and she always goes the extra mile in chasing me up if I don't respond in a timely way. This is a great help as I live in Japan and am unable to stay on top of the many changes coming in for landlords. It is such a relief to know that I can depend on Reemi to look after my property with such care.
24 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your review Elizabeth. We are delighted to hear that Reemi has been so helpful and reliable in managing your property in Birmingham and that she has always gone the extra mile. We appreciate your recommendation and look forward to supporting you again in the future.
I had a difficult and complex situation…
I had a difficult and complex situation and I am grateful for the support of Lara Soars-White during that time.
24 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your review Neil, and for your recognition of Lara. We appreciate your feedback and look forward to supporting you further.
5 * for Alisha Donaldson
5 * for Alisha Donaldson:
I have always had a positive experience working with Alisha Donaldson, communication has been clear and professional, and Alisha has been responsive whenever we've needed to coordinate matters regarding the property. She is easy to work with, and we appreciate her cooperative approach.
24 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for taking the time to share your 5* review for Alisha. We are delighted to hear that she has been able to support you and provide you with clear and professional communication. We appreciate your trust in us and look forward to continuing our relationship.
Great customer service
As a previous tennant really good estate agents, mia in particular was always helpful and friendly
25 July 2025
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for your kind words Caleisse. We are delighted to hear that you found our team, especially Mia, to be helpful and friendly. Thank you for sharing and we look forward to supporting you again.
Mohammed has been a breath of fresh…
Mohammed has been a breath of fresh air, knows his job and keeps his word, i was about to walk away from this agent until Mohammed stepped in.
Thankyou Mohammed
24 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your experience Lesley. We appreciate you sharing your experience and hope that we can continue to rebuild your trust with us moving forward.
Aleemah provided excellent customer…
Aleemah provided excellent customer service and resolve issues in a good manner.
24 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for your kind words Syed. We really appreciate you taking the time to share your feedback for Aleemah and we are so pleased to hear of your experience and that we were able to resolve issues quickly. We appreciate your feedback and look forward to assisting you again in the future.
Mohammed Ibrahim arrived promtly for…
Mohammed Ibrahim arrived promtly for the viewing.
He was equally very helpful and answered all my questions brilliantly. I highly recommend.
20 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your experience, Abosede. We are delighted to hear that Mohammed was prompt and provided helpful answers to your questions during your viewing. We appreciate your recommendation and look forward to supporting you further.
Great service from Aleemah Aziz.
22 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for taking the time to share your review Charlie. We are delighted to hear of your experience working with Aleemah and our team in Birmingham. If there is anything further we can support with, please do reach out to us, we are always here to help!
Good estate agent.
As a landlord my experience with John Shepherd has been very good, the staff are very polite and easy to talk to. Mia Cornwall the area manager she has been very helpful and professional with all aspects of my queries.
10 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your lovely review Debbie. We are so pleased to hear of your experience and the support that you have received from your property manager Mia. We appreciate you taking the time to share your recommendation and we look forward to continuing to support you.
Previous to Abbie Clark taking over my…
Previous to Abbie Clark taking over my property management I had a pretty awful experience with a previous manager
However since Abbie has taken over it has restored my confidence
She is really quick to get back to me and is always helpful
22 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your experience, Steve. We are so pleased to hear that Abbie has restored your confidence in us with her quick and helpful communication. We apologise for the difficulties you faced previously and appreciate your trust in our professional team. Please feel free to reach out if you need any further assistance, we are always here to support.
Top customer service
Nothing is ever too much trouble for them and the staff are just lovely, special mention to Tracy and Natasha
22 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for your kind words, Richard. We're thrilled to hear that our team, especially Tracy and Natasha, provided you with such helpful support throughout your journey with us. Your trust in us means a lot, and we look forward to assisting you again in the future.
Amazing Joe Farrar
22 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for sharing your 5* review for Joe! We appreciate your feedback and will ensure the recognition is passed on and shared.
Absolutely perfect 👌 first class…
Mia Cornwall, Absolutely perfect 👌 first class service, very kind helpful and considerate.
22 July 2026
Unprompted review
Reply from John Shepherd Estate Agents
Thank you for taking the time to share your 5* review. We really appreciate you taking the time. If there is anyone specifically that you would like to recognise, please do let us know, we would love to hear from you!
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