JOHNS&CO Reviews 

4,593
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 722 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and property managers for being exceptionally helpful, professional, and quick to respond to any rental queries. People note that the property management and letting procedures are handled smoothly, efficiently, and with clear, helpful guidance from start to finish. Some reviewers were not happy with communication issues after the lease was signed, mentioning that important messages, emails, and maintenance requests were occasionally left unaddressed. Consumers also pointed out that getting help with utilities or arranging property viewings during the tenancy sometimes required significantly more effort than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the staff is very helpful, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising proactive communication,... See more

User experience

Consumers find user experience to be positive, highlighting how the rental process is quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johns&Co Royal Wharf have always made renting from them seamless from the day we moved in. The agents were all so friendly and it was them that welcomed us into the area. Our property manager Nico... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience working with Silvia. She was professional, friendly. She was always responsive, patient with my questions, and kept me updated at every stage, which made everything... See more

Company replied

Rated 5 out of 5 stars

Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!... See more

Company replied

Rated 5 out of 5 stars

Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agents
  6. Real Estate Rental Agency

Written by the company

At JOHNS&CO we’re a fast-growing, innovative London estate agency with eight offices in London. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We have been helping people buy, sell, rent and let their homes for over a decade. We have offices in Hong Kong, Shanghai, Singapore and Malaysia to support our clients in these countries and on their timezone providing a trustworthy and professional service for all our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,593)

659 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Follow up expectation

I expect that the Johns & Co maintenance team could be more proactive in informing the follow up result to the tennent/owner who raised the queries.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Really positive experience with Brice

Really positive experience with Brice. She was incredibly helpful throughout the process and took the time to listen to our concerns and help us find a solution that worked for everyone. She kept us updated along the way and was always friendly, responsive and professional. We really appreciated her patience and all the effort she put into helping us get everything sorted. Thank you, Brice!

21 September 2026
Unprompted review
Rated 5 out of 5 stars

It’s been an absolute pleasure having…

It’s been an absolute pleasure having Peter Ogundare as my estate manager for my apartment. Not only is he professional, friendly and replies promptly when asked any questions, he genuinely wants to help the tenants he’s in charge of, great to see such a positive attitude within Johns&Co. Cheers for all the help Peter.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Peter Ogundare

Peter Ogundare, my property manager, was great. He was always prompt in replying , gave good advice and helped me with all tenant issues.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Brice was great

Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would follow up until the problem got solved, and I knew I could count on her. I consider myself lucky having her take care of the apartment I was renting!

21 September 2026
Unprompted review
Rated 5 out of 5 stars

As a tenant

As a tenant, finding an estate agency that is genuinely supportive and proactive can be rare, but Johns and co /Luke Thomas has exceeded all expectations. Luke Thomas made the entire process—from move-in to ongoing tenancy management—smooth, stress-free, and straightforward. Always professional, approachable, and quick to resolve issues. Outstanding service!"

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Johns&co Staff provide fast, efficient and friendly services

During the recent renewal of tenancy arrangement, Johns&co staff particularly Param Virdee, Isobel Ord, Faid Al-Jashamie has provided friendly, fast and efficient services throughout the proceed. All actions and documentation require are clear, concise and made simple. They help to smooth out the whole process and less stressful. I'll take this opportunity to thank Johns&co again.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Compliance Support and Efficient Service

The compliance team at John & Co provided excellent follow-up and handled the landlord's address request efficiently. Special thanks to Wai Yan, Senior Compliance Administrator, for the professionalism, efficiency, and friendly service throughout the process. The prompt responses and helpful attitude made everything smooth and straightforward. Highly appreciated.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased a property through Katie…

I’ve purchased a property through Katie O’Donovan.
The process has been fantastic.
I’m so glad that we met Katie and were able to purchase through her. She’s an extremely honest and transparent agent, worked very hard to get us the best deal and supported all the way throughout the conveyance process.
I would highly recommend to anyone

11 September 2026
Unprompted review
Rated 5 out of 5 stars

I have been client with Johnsco for…

I have been client with Johnsco for over 5 years, they have professional team in Brentford, especially Param who helped me with the initial letting and continuously providing good services for me communicating with the tenant. The letting was very quick and seamless.
Highly recommended johnsco.

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staffs in John&Co

Param Virdee is an excellent staffs in John&Co. Param works very efficiently and effectively to solve the problems that relieves our burden and worry very much as we are the overseas landlord. Param also has very good communication skills and acts as a comfortable connection between us and the tenants.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Always responsive

Always responsive, proactive and provide good advice especially important for me living Outside UK.
I would like to mention Param for his exceptional support

8 September 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Johns & Co

My experience with Johns & Co started around three months ago. Although another company introduced me to the property, I decided to contact Ebru Chow after receiving very positive references about her.

During the contract and onboarding process, Ebru was extremely helpful. She took the time to answer all my questions in detail, was very patient, supportive and approachable, and this played an important role in my decision to move forward with Johns & Co.

The lettings team, particularly Jack, together with Andrew and the rest of the team, have been excellent. They managed to let the apartment very quickly and made the whole process smooth and efficient.

18 September 2026
Unprompted review

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