Excellent member of staff. Friendly, knowledgeable and helpful. No upselling. No travel cards get you a better rate (travel cards can be a big gamble in some countries). Just great customer servi... See more
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Review summary
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The lady was very helpful & there was no waiting to be served, had the denomination requested. Whilst I was at the desk my wife had a very comfortable area to wait in. I've used this service before... See more
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The ordering system online was l easy and not at all difficult. I did click and collect and when only arrived at your Solihull store it was waiting for me and I was served by a very pleasant and helpf... See more
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Ordering was easy and delivery earlier than scheduled. Great service. Remember to take your card you purchased on as you cannot collect without. Also ID
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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This is the first time I have ordered currency from John Lewis
This is the first time I have ordered currency from John Lewis. It was a seem less experience from ordering and collection from my local Waitrose. I would definitely order currency online again.
29 June 2026
Reply from John Lewis Money
Great to hear Sharon, and we appreciate your feedback. ^Gina
Lificrously low credit limit.
Despite years of responsible use, making payments often to avoid going over the credit limit, the limit is still annoyingly low.
Response to reply:
The website only offers a chatbot. I don't use these as they are invariably dumb and useless!
29 June 2026
Unprompted review
Reply from John Lewis Money
Hello Tim, We're really sorry you've been left disappointed by your credit limit. If you would like to discuss further please get in touch with our Partnership Card team directly: https://www.johnlewismoney.com/help We'll do our best to help. ^David
Reply from John Lewis Money
Thanks for your kind words Sophie. ^David
The rate wasn’t what it as advertised…
The rate wasn’t what it as advertised online. I receive just over e120 to the pound instead of the. E112 on the internet before I left home. The lady said the rate wasn’t the online rate and they were trying to persuade customers to go online. She was complaining to her boss that she needed a break but they only opened at 10 and I was there at 10,30. She counted the money out in little piles all over the place and then they were getting mixed up. Was a bit of a mess and I wouldn’t use John Lewis money again to be honest.
20 June 2026
Reply from John Lewis Money
Hello Paul, We're really sorry your received such poor service. If you would like to discuss what happened further please do get in touch via email at: service@foreigncurrency.johnlewisfinance.com. We'll be in touch to help you. I hope we can build back your trust. ^David
Reply from John Lewis Money
We're so glad you found the registration process and our app user-friendly. Thanks so much for your kind words Rachel. ^David
Amanda was very helpful
Amanda was very helpful, pointing out an offer on travel money which I was not aware of. The whole process was quick, smooth, pleasant and efficient.
24 June 2026
Reply from John Lewis Money
Thanks for leaving such a great review Rosalind. We really appreciate your kind words about Amanda. ^David
Reply from John Lewis Money
Thanks very much Clare. ^David
Simple online purchase of Euros
Our online purchase of Euros from JL was a very simple and straightforward process, made even better with a competitive exchange rate. We selected collection from our local Waitrose store, where it arrived on time a few days later. Here all we had to do was show photo ID, to receive our holiday money for Ireland. It was an excellent service which I recommend.
28 June 2026
Reply from John Lewis Money
We are so pleased to hear that your online purchase of Euros was a simple and straightforward process, and that our competitive exchange rate met your expectations. We are glad the collection from your local store was convenient and that you received your holiday money for Ireland on time. Thank you for recommending our service Brian! ^David
Reply from John Lewis Money
Thank you for your loyalty Ken! ^David
Very friendly and efficient service
27 June 2026
Reply from John Lewis Money
Thanks John we really appreciate your loyalty. ^David
Cashier explained different services…
Cashier explained different services and availability
27 June 2026
Reply from John Lewis Money
Thanks for your kind words and support Gaynor. ^David
Very helpfull with setting up our…
Very helpfull with setting up our credit card Thankyou
24 June 2026
Reply from John Lewis Money
Thank you for your kind words Larry! ^David
Competitive quote
Competitive quote, easy ordering on line and convenient pick up at Waitrose 2 miles away. Overall a really good experience.
27 June 2026
Reply from John Lewis Money
Thank you for your wonderful feedback Mr Atkinson. We're so pleased you had such a positive experience with our service. ^David
We had a very pleasant experience…
We had a very pleasant experience getting our dollars for the USA.
Very helpful assistant.
Quick transaction.
27 June 2026
Reply from John Lewis Money
We're so glad to hear you had a pleasant experience exchanging currency for your USA trip. We appreciate your kind words about our helpful team and quick service! ^David
Very easy and quick to buy Euros
Very easy and quick to buy Euros. Very friendly, very efficient and helpful. Staff excellent.
20 June 2026
Reply from John Lewis Money
We're delighted to hear you found our service for buying Euros so easy. We appreciate your kind words about our friendly and helpful staff. ^David
Reply from John Lewis Money
Thanks very much for your support. ^David
Why do John Lewis ask for proof of ID…
Why do John Lewis ask for proof of ID just to purchase currency?
In future I will go elsewhere.
20 June 2026
Reply from John Lewis Money
Hi Richard, From time to time we'll ask for ID for security purposes. If you have any further questions at all please feel free to get in touch with us directly: service@foreigncurrency.johnlewisfinance.com. ^David
Reply from John Lewis Money
Thanks for your kind words Alade! ^David
Reply from John Lewis Money
Thanks for your support Jane! ^David
First class service
First class service, easy online application with step by step instructions. Very fast response, credit limit set on applying. 5***** from me. Recommend
23 June 2026
Reply from John Lewis Money
We're so glad you found our online application easy. Thank you for your wonderful 5-star review Anthony! ^David
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