John Francis Reviews 

Initially they were brilliant, I was selling my flat and they gave me a good valuation. The flat wouldn’t sell so they asked me to reduce the price by £25,000. I then decided to put it up for rent. They were going to manage it for me and told me I can keep it on the market as it was a temporary let and the tenant would only be there for six months. As the weeks progressed I was notified the it had been taken off the market. When I challenged them, they said that the tenant had a right to live there without any disturbance. They did not tell me that. Then I was bombarded with repairs. I had them sorted by one of their contractors, at a premium cost. Within a month the same repairs were requested again. As they were repaired by their contractors, and she had damaged them I said it would be up to her to fix.

The tenant ended up staying there for more than 6 months. They didn’t tell me that when I serve notice I had to give her another six months. This was NOT explained to me. Finally she’s moved out. I will never use John Francis again. Or any other estate agent to rent my home again.

I just wanted to thank the Lettings team at John Francis Gorseinon Starting from when Chris showed me the property and Ashleigh and Emma took care of the customer service side of things and liasing with the landlord. The service was 1st class and Emma and Ashleigh have spoken to landlord for me and he kindly left me TVs and wardrobes so that made the process easier and I got to save money too. Also the letting team have been professional and any questions or queries I’ve had they’ve been resolved .
I rate John Francis a score of 10 and personally thank the team Ashleigh ,Emma and Chris for making the journey run smoothly. Also the landlord has been amazing and generous too.😊

My brother had a terrible letting experience in Haverfordwest John Francis, They wasted his fours weeks continuing delaying the property till time . They have racist approach to him where they just continue delaying his house till time they have no communication with Landlords. The family is worried back in London for my brother. 100% stay awayy from them time wasters

I wouldn’t even give these a 1 star if I had the option.

On the viewing we had Leoni. In the property she told us the carpets were new & it had been freshly painted, there is lots of marks on the walls & a burnt iron mark on the carpet also brown stains which I think have came from the radiator. She also told us that the stairs on the way up to the flat was going to be decorated, it has lots of holes in the walls and the smell is awful.

We collected the keys and there was only 1 set so we went and had another one cut which cost us £8, we arrived at the flat and turned out none of the keys worked. The landlord had to come over and she tried loads of keys which didn't work either, she managed to open the door but had to leave it on the latch which led to us not being able to move anything in because we didn't want anything to get stolen. She said she would sort the locks which never happened. So on saturday the 21st september we rang my step dad who come put a whole new lock on and new keys which cost more money.

The day we arrived at the flat (Thursday 19th september) it was filthy, loads of dead flies in the kitchen and stuck above the oven and on all the windowsills.
The oven inside was absolutely filthy and the bathroom was gross. We spent a good 7 hours cleaning and hoovering the property which cost us more money on cleaning products. And there was limescale all around the bath which took me 2 days to remove, & there is no plug for the bathtub which I'm assuming we will have to pay for aswell.

I rang up Tuesday the 17th september 2 days before getting the keys to make sure the furniture was being removed and if there was anything else that needed signing or doing and the guy on the phone said yes about the furniture being removed. All of her furniture was still there and it had been 14 days since we got the keys, so phoned up again on Wednesday the 25th september and the guy on the phone said he will follow her up and see about the furniture, which we didn’t hear back. We was told it was because the landlord didn't know we was moving in on the 19th so she didn't have time to do anything, so I'm confused in why we was allowed to collect the keys in the first place knowing none of the furniture was removed and the condition the flat was in & why we was told on the 17th that people were in there removing the furniture. She eventually collected her things on Saturday the 05th of October after we phoned John Francis again telling them we are being treated awfully, have not received an apology for what we’ve been through & said we were going to be speaking with the property ombudsman. Because our email we sent was ignored about the furniture once again… apart from Leoni’s response telling us to move all the landlords furniture onto the landing which is a huge fire hazard and would of completely took up the landin.

There was a bowl of disgusting water under the sink where it had been left to leak and there is water damage in the cupboard.
Luckily my step dad knew what he was doing and sorted the leak out.

We was told it was freshly painted and brand new carpets on the viewing. There is an iron mark in the dining room and it's definitely not freshly painted. There is also brown stains on the carpet in the dining room which I think have come from the radiator.

We phoned and emailed about the gas & electric meters because we were being told they are in the flat but we couldn’t find them anywhere so we still couldn’t set up our gas and electric. We have been here 4 weeks and 3 days and my partner seen the landlord outside and had to ask her about the gas and electric because she can’t be bothered to show us by the looks of it.

The landlord asked if we wanted to keep the fridge freezer when we eventually got in the flat on the 19th of September, and I remember Leoni asking over the phone if we wanted to keep it too a few weeks before collecting the keys. We said yes because it was save us carrying ours up all them stairs. Well when we opened the fridge it was covered in mould and smelt so bad it couldn't be saved. Then opened the freezer and all the drawers were broken. Why was we even offered that?
Luckily I did keep mine and we just replaced it with that.

The kitchen window is being held open by a plunger it looks like. We don't want to remove it incase the window slams on our hands. It's absolutely freezing at night at the minute with all the cold strong winds and rain.

Our experience with John Francis has been absolutely awful. Caused us so much stress. I can not wait to move out of this place. £1400 altogether we paid to move in.

Everytime I’ve spoken to them on the phone they just seem like they don’t care. They do not help you at all.
It has been awful and very stressfull.

Long Francis or should I say Con Francis...

Terrible letting experience, I wish I had read reviews first, I wrongly assumed that because they were a large established company that they would be efficient and fair.
As a landlord I paid them to find a suitable tenant, 9 months later I was £3500 in rent arrears, £1250 solicitors fees £500 Court fees, a wrecked House, including police forcing entry, harassment from tenants, complaints from neighbours, stress and hours of my time, leaving me appropriately £8000 out of pocket. No genuine references, no accurate credit searches etc. I thought they would have least refunded the fee as they had bot found suitable tenants.
After delays and stalling they refused to accept any responsibility and are refusing to refund fees. Don't risk it they don't care and they don't vet the tenants. Terrible experience.

We used John Francis Ammanford to sell our house and definitely made the right decision to use them! Kayley practically sold my house back to me after coming over for the valuation, she was so enthusiastic and positive! The photographer they use made the house look amazing in the photos and the 3D walk through was great! Once the house went up for sale Louisa was really quick with communication and we had a viewing booked pretty much immediately. Louisa was also enthusiastic and friendly. Our house sold straight away for the full asking price that they had originally valued so they were spot on with that. Overall I can’t fault anyone at John Francis Ammanford, they were always at the end of phone to answer any questions and kept us well informed, would 100% recommend and use again!

I’d like to thank John Francis Lettings for my effortless experience from start to finish in securing my new home. Martynas was extremely helpful throughout the process and was always informative whenever I had any questions. Thank you so much

John Francis was telling us what the other buyers had offered for a property and was also telling them what we had offered. Had an offer officially accepted and went through the checks only to be told the next day that another buyer had offered more than us and we lost the house after messing us around for a week. Totally unethical. Also informed us that they were pushing the price up because the seller was buying a more expensive property off them so needed the money which is a massive conflict of interest. Very unprofessional advice and behaviour and we will be looking into their governing body. I would not recommend these at all. We were not treated with fairness and wholly unethical tactics were used. Right down to having back to back bookings and all the classic estate agent tricks I’ve read about since.

We were looking to purchase a property in the area and found the john Francis staff extremely helpful, knowledgeable about the area and considerate to both the viewer and the owners. Staff that accompanied us to viewings were on time and very professional it is a pity that our eventual purchase was with another agent. Can heartily recommend John Francis. Allan & Jean from Warrington

Wouldn't recommend this company to anyone. Used the Carmarthen branch and they were absolute crap. No communication or feedback for almost a year, they didn't even list the property anywhere but their own website for the first few months and only realized this mistake when our friends and others we talked to could never find it anywhere and we complained. They blamed problems on the initial agent but then we were never even told when he left the company and there was no one looking out for us. When the branch manager stepped in we thought their service would improve but its no different. Cant wait to list elsewhere but now they want to hold us to a notice period buried in the small print of their contract. STAY AWAY FROM THESE GUYS !!!!!!

I would strongly recommend the John Francis Team in Milford Haven as they go above and beyond and supported me through the sale of my house and the buying of my next even though my new house wasn't on with them, Jake gave me weekly updates and helped in any way he could sorting out problems, chasing solicitors and keeping me sane

Avoid this estate agent at all costs. The service they provide is less than one star! They are not professional or knowledgable about their services we have wasted 3 months of our time and we dread to think how many possible buyers we've missed out on. Do not waste your time or money on them.

I would suggest not wasting your time trying to sell your property through John Francis in Cardigan. You may get lucky but, along the way, you will experience poor communication and a complete lack of motivation to do their best. Talking to you is, it seems, far too much bother. You have to chase them every step of the way. It seems simple to me that, following every house viewing, feedback would shortly follow. No, not unless you ask for it. House viewings are treated like they are an inconvenience and if you were to get an offer they would probably forget to tell you. There is much more enthusiasm when it comes to trying to get you to sign up to their conveyancing company (Countrywide) - at least six times we were sent the form - and if you order an EPC be aware that you are paying nearly twice the usual price because they sneakily add in a charge for the floor plan that is supposed to be included in the marketing fee, which reminds me that the photographer was so obnoxious I refused to have him in the house. The final straw was having a couple appear unexpectedly on our doorstep for a house viewing. The couple had been expecting someone from John Francis to show them around, but no one turned up. As we were about to go on holiday, the timing was not great. Still, we showed them around, and thought we would get some feedback (perhaps) later, especially as they seemed to like our house very much. Silly us! In fact what happened instead was no one at John Francis in Cardigan or Lampeter, from where they were referred, knew anything about this couple. Well, this couple were certainly very convincing fibbers in that case, much more than anyone at John Francis to whom I spoke to when trying to find out what had happened. Somebody had messed up and nobody was going to admit it. Absolutely useless! By far the worst estate agent we have ever used.

Couldn't even view a property until I had seen their mortgage advisor despite having my own advisor and a very large deposit. They also asked to see my bank account for the deposit before even discussing things further. If you are selling go elsewhere if you are buying go elsewhere

Please do not believe this is standard practice this is all about countrywide making money from you in as many ways as possible. It is the first thing they say on the phone we are part of the biggest estate agent company in the u.k. This is what happens when companies sell out to big corporates. Use local instead lost a sale out of me and could have completed quickly.

I have bought and sold several houses in my life, but John Francis, in Cardigan, is the bottom of the pile when they were selling my property. In all my years I have never had such appalling service from an agent - they don't respond to emails, they don't return calls, they ignore any requests for information and ignored my feedback form. Something is definitely amiss with this company from my experience. Their communication & organisation of their Cardigan office is just not at a level that will ever achieve a sale. Weeks later and I still await some form of contact from them after several emails to them. They have not even responded to me after completing their feedback form and phoned to remove my property from them.

Whether a buyer or a landlord with a tenant there really is no difference. They hide behind the company, their colleagues, their associates at Countrywide along with a list of tricks to assure you they are acting in your best interests including the hardsell of their financial advisor too. Disgraceful. Occasionally, you'll speak to someone who really sounds like they want to help you but then the buck is passed back and forwards. Seriously, avoid unless you are related to someone there who will guide you properly.

John Francis Lampeter
Used JF Lampeter to sell our smallholding recently. The energy and enthusiasm of James and Becky appealed to us and they have always been fantastic to deal with. They are a small and busy team but always had time to be responsive, answer our questions and deal with our requests and queries. Thankyou

I would like to highly commend John Frances Ammanford. Kayley Kayl and the team were brilliant. i lost my husband suddenly so needed to move closer to family. They were so professional kind and supportive throughout Always giving feed back after a viewing. i was with another agent in Ammanford and changed after 6 months. Nothing was to much trouble for them they were brilliant. If you are looking to sell your house look no further than John Frances.Thank you so much Kayley for all your support which made selling my house so much easier.

Moving is always a headache, but with the right help, all difficulties seem smaller, and that is what, with the help of Martynas and Ruth from the John Francis agency in Carmarthen, happened to me. I couldn't ask for better help moving house. Thank you for your support.