John Bell & Croyden Reviews 

316
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Very pleased. Promptly sent out on time in a nice mailing carboard box. A new toothpaste for me. Expensive -Ozen-but it does what it says on the tube which is to cut down sensitivity.

Company replied

Rated 2 out of 5 stars

I hope the products sold here are of a higher quality than the customer service I received. I visited the pharmacy to collect an order that I had already placed. As I was leaving, a member of s... See more

Company replied

Rated 5 out of 5 stars

Always a great company to buy from. Reliable, fast delivery and can always speak to a real live person.

Company replied

Rated 5 out of 5 stars

I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find... See more

Company replied

Company details

  1. Pharmacy
  2. Beauty Supply Store
  3. Medicine Exporter
  4. Pharmaceutical Products Wholesaler
  5. Vitamin and Supplements Store

Written by the company

John Bell & Croyden is the Wellbeing Emporium and Pharmacy setting standards in providing bespoke and truly holistic health solutions under one roof. We have experience gained from over 200 years in the business and have earned a global reputation for delivering excellence, innovation and first class products and service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

316 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(316)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely unprofessional company- most…

Absolutely unprofessional company- most online orders result in unfulfilled stock yet payment is taken for the ENTIRE order

Please avoid as non existent customer service and lazy staff

2 July 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, DS

Please get in touch with us at jbc@johnbellcroyden.co.uk so we can rectify this.

Kind regards

The John Bell & Croyden Customer Experience Team

Rated 5 out of 5 stars

First time ordering

First time ordering from John Bell & Croydon but certainly won't be the last. Easy to select product and place order. Very rapid delivery, well packaged and competitive prices for what was ordered. What more do you need?

3 June 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Malcolm

Thank you for your lovely review! We hope to see you again soon.

Kind regards

Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service, item was cheaper via them and arrived quickly

2 July 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Jo

Thank you for your lovely review! We hope to see you again soon.

Kind regards

Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

I ordered something for the first time…

I ordered something for the first time from John be and croyden few weeks ago now. It was delivered the next day. Customer services was also very helpful. Happy Customer here

7 June 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Ez

Thank you for your lovely review! We hope to see you again soon.

Kind regards

Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Highly Recommended. Great products and service.

Great products and great service. The best Chemist in London. I opted for click and collect on an item I was after and the whole process was seamless. Highly recommended.

6 June 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Phillip

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Gold Standard Chemist

I have used John Bell and Croyden for some years when I have either worked near or, for a short time lived near, the shop. Even though I am further out of London now, I continue to purchase as I find their selection of products unparalleled. I ordered my most recent purchase online and collected in store. Staff were helpful and efficient. The product I bought (knee support) was well packaged and, as usual, I was made to feel valued. I have no hesitation in recommending them.

6 June 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear,Hattie

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

great variety of vitamins and cosmetics…

great variety of vitamins and cosmetics at unbeatable prices, quick reliable shipping, and very nicely packaged.

21 June 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Johnny

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Seamless Purchase and Top Tier Customer Service.

Seamless process from start to finish; very user friendly website! I usually go in store; from accompanying my Mother years back to being a customer myself too, I recently started ordering online, delivery was swift, products well packaged and Top tier customer service as always.
Oh I used the pickup service once too whilst I was going to be few streets away that week- Got pickup notification same day of order,got there my bag was packed ready, waiting & handed over by the ever so lovely lady at the till (wearing a Hijab) thanks.

17 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Olubunmi
Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Availability of excellent products…

Availability of excellent products delivered safely and speedily as promised. Will definitely order again and visit the store when in London.

13 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Barbara

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product that only you provide.

25 May 2024
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Maria IIieva

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

I’ve used this company a few times now…

I’ve used this company a few times now very efficient & quick delivery also competitive pricing would recommend.

10 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Karen

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Quick delivery

Quick delivery, packaged really well, will order from here again. Thank you 🤩

17 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Donna

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

No nonsense and really speedy delivery

I knew what I needed (Optive eye drops) and they were a sensible price with lots of helpful information along the way in the ordering process. I couldn't believe how quickly they arrived, as another reviewer has said I didn't ask for next day delivery but it was pretty immediate. Will definitely return when this bottle runs out.

9 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, LJC99

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

First Class Customer Experience Team support

Super helpful Customer Experience Team member.
That individual Went above and beyond to help me in my decisions on several occasions across a number of days.
Final purchases of a number of Riffi R700 Original Massage Mitts were well priced and excellent quality.

10 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Sylvester
Thank you for your lovely review about Natalia, she is a super star.

Customer experience is super important to us and we always strive to go above and beyond for our customers.

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Fantastic Experience

Effortless transaction. Next day delivery and a great price too. Will surely use them again.

8 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Mr Malhotra

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Very helpful

8 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Sabrina

Thank you for lovely review, we hope to see you again soon!

Kind regards
Charley-Louise
Customer Experience Team Leader

Rated 5 out of 5 stars

All good and arrived sooner than I…

All good and arrived sooner than I thought. Thank you 😉

21 May 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, John

Thank you for your kind review! Please email at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order :)

Kind regards
The Customer Experience Team

Rated 5 out of 5 stars

Good selection, fast delivery

Neatly packaged without much excess and delivered astonishingly quick even though I’ve not added next day delivery. Online shop looks nice and very good assortment of things with just the right amount of selection of each type of product to suit varied budgets.

17 April 2024
Unprompted review
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, ZFP

Thank you for your kind review! Please email at jbc@johnbellcroyden.co.uk so we can offer you 10% off of your next order :)

Kind regards
The Customer Experience Team

Rated 1 out of 5 stars

Unfortunately I don’t recommend

Unfortunately, I received half my order and no refund.

I placed the order in January it’s now April.

25 January 2024
John Bell & Croyden logo

Reply from John Bell & Croyden

Dear, Nikki

Thank you for your review, upon reviewing your order, I can see that you were only charged for the items that you had received. If you have further questions please feel free to reach out to us at jbc@johnbellcroyden.co.uk.

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