I was panicking when thinking about all the luggage I had to get to my 30-45 min away caraousel..with a toddler alone. Looked up any luggage service..found Jodogo .. they were responsive RIGH... See more
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See what reviewers are saying
Recently our 15 year old daughter went on Exchange to Colombia. She had a 12 hour layover in Newark and was travelling on her own. JODOGO and especially Mr Philip were exceptional in looking after her... See more
Company replied
Company did not stick to any of the advertised promises: - no English speaker - met after immigration - person meeting us did not know we had ground transportation arranegd through them - had to... See more
Company replied
Airport Assistance may go a long way toward ensuring that my vacation is pleasurable and memorable for the right reasons! While I feel that a lone female traveller to Indian Airport it may be safe and... See more
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Company details
Written by the company
JODOGO Airport Assistance is your trusted global partner for seamless travel experiences. We specialize in airport meet and greet services, providing travelers with stress-free journeys at over 200 airports worldwide. Whether you're arriving, departing, or transiting, our dedicated team ensures smooth coordination from curbside to gate—including fast-track immigration, check-in assistance, baggage handling, lounge access, and more. Founded with a mission to make air travel more comfortable and accessible for everyone, JODOGO caters to individuals, families, senior citizens, corporate travelers, and VIPs alike. Our services are available 24/7 and are fully customizable to suit your needs. We take pride in our professionalism, attention to detail, and commitment to customer satisfaction. Our experienced staff is trained to offer compassionate, efficient, and multilingual support, ensuring that each journey is as effortless as possible. With a growing presence in the US, Europe, Asia, and the Middle East, JODOGO is rapidly becoming a preferred choice for travelers seeking personalized airport assistance. Whether you're flying for business or leisure, we’re here to make sure your airport experience is smooth, secure, and hassle-free. Travel confidently—travel with JODOGO.
Contact info
447 Broadway 2nd Floor Suite #2794, 10013, New York, United States
- +1 (325) 225 5550
- airportassist@jodogo.com
- jodogoairportassist.com
4.5
Excellent
28 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
I was panicking when thinking about all…
I was panicking when thinking about all the luggage I had to get to my 30-45 min away caraousel..with a toddler alone.
Looked up any luggage service..found Jodogo .. they were responsive RIGHT away...
I only was expecting them to grab my luggage and check them in. Let me be on my way..
No.. they went ABOVE and BEYOND.
They personally stayed with me..checked me in..took my purse, laptop..my bags..walked me through TSA..took me to my lounge.. waited while I took up food for my daughter..enjoyed my meal.. then also grabbed me from the lounge to the last leg of boarding my flight.
When I say I had absolutely NO ISSUES...no issues AT ALL!!!
I would recommend anyone..especially single parents as myself to use the service. Especially to a far away carasoul...Top knotch!
I was so elated..I talked Andrews ear off at how easy it was! I'll be using the service going back home!
27 February 2026
Unprompted review
Reply from JODOGO
Dear Yas
Thank you so much for sharing your experience—it truly means a lot to us.
Traveling alone with a toddler, especially with tight timelines and luggage concerns, can be incredibly stressful, and we’re so glad our team could step in and make your journey smooth and worry-free.
It’s wonderful to hear that team were able to support you every step of the way—from baggage handling to check-in, security, and all the way to boarding. Your kind words about going “above and beyond” are exactly what we strive for every day.
We’re especially grateful for your recommendation to other single parents—it means a great deal to us.
We look forward to assisting you again on your return journey!
Warm regards,
JODOGO Team
Reply from JODOGO
Dear Muna
Thank you for your kind words! We’re delighted to know you had a very nice and seamless experience with us. Your feedback truly motivates our team, and we look forward to assisting you again on your next journey!
Regards
Team JODOGO
Comfort from afar
Recently our 15 year old daughter went on Exchange to Colombia. She had a 12 hour layover in Newark and was travelling on her own. JODOGO and especially Mr Philip were exceptional in looking after her and keeping me informed of her status. It really allowed me to relax being so far away. I would highly recommend JODOGO and if you get Mr philip you are even luckier.
26 September 2025
Unprompted review
Reply from JODOGO
Dear Colin
Thank you so much for sharing your experience and for putting your trust in Jodogo during such an important journey for your daughter. We understand how stressful long layovers can be—especially when a young traveler is navigating alone—and we’re truly glad we could provide peace of mind for your family.
We will certainly share your kind words with Mr. Philip; he will be delighted to know he made such a positive difference. Your recommendation means a lot to us, and we look forward to being there for you and your family on future trips!
Warm regards,
Team Jodogo
Can’t fly any more without your…
Can’t fly any more without your services.
You company makes the whole process painless.
Thank you
16 September 2025
Unprompted review
Reply from JODOGO
Dear Alice
Thank you so much for your wonderful feedback! We’re thrilled to hear that our services have made your travel experience smoother and more comfortable. It’s our pleasure to remove the stress from your journey and be a part of every flight you take. We truly appreciate your trust and look forward to assisting you again soon!
Warm regards,
Team Jodogo
We have had a positive experience…
We have had a positive experience booking VIP service in Roma airport from booking and the service itself. Client oriented team, quick response and easy booking make this service very comfortable!
18 September 2025
Unprompted review
Reply from JODOGO
Dear Alexey
Thank you for choosing Jodogo VIP Airport Assistance! We’re delighted to hear that you had a smooth booking experience and enjoyed our client-oriented service at Rome Airport. Our team works hard to provide quick responses and hassle-free support, so it’s wonderful to know we made your journey more comfortable. We truly appreciate your feedback and look forward to assisting you again on your future travels!
Warm regards,
Team Jodogo
Very approachable
Very approachable, prompt response and took great care of my parents
3 September 2025
Unprompted review
Reply from JODOGO
Dear Kunal
Thank you so much for your kind words! We’re delighted to hear that you and your parents had a positive experience with us. Providing attentive and caring service is always our top priority, and it means a lot to know we achieved that for your family. We truly appreciate your trust and look forward to welcoming you again in the future!
Thanks
Team JODOGO
Professional service
Amazing! If you are in a rush and don’t have much time between flights these guys will get you there no matter what! A very professional service from start to finish all done by simple Whasapp communication.
These guys are the best in the business!
Mark
Dublin, Ireland 🇮🇪
11 September 2025
Unprompted review
Reply from JODOGO
Hi Mark,
Thank you so much for your kind words! We’re delighted to hear that our team could make your tight connection stress-free and seamless. WhatsApp makes things easy, and we’re glad it worked perfectly for you. We truly appreciate your recommendation and look forward to assisting you again whenever you travel!
— Team JODOGO ✈️
Excellent airport service was provided
Excellent airport service was provided. I am happy with your service.
27 August 2025
Unprompted review
Reply from JODOGO
Dear Chandrika
Thank you for your feedback! We’re delighted to hear you were happy with our airport service. We look forward to assisting you again on your future travels.
Warm regards,
Team JODOGO
Great service!!
28 August 2025
Unprompted review
Reply from JODOGO
Dear Santhosh
Thank you for your kind words! We’re thrilled to hear you had a great experience with JoDoGo. We look forward to assisting you on your future travels!
Warm regards,
Team JODOGO
Exceptional Airport Assistance at JFK — A Stress-Free Start to My Journey!
I recently had the pleasure of using JODOGO’s airport assistance service at JFK—and honestly, it was a game-changer. From the moment I stepped out of my ride, their team made the complex and often stressful airport routine feel smooth, seamless, and dare I say, even enjoyable.
Upon arrival, I was greeted by my Mr James, who was not only punctual but also exhibited a level of professionalism that immediately put me at ease. They helped with luggage, escorted me through security, and handled all the formalities, cutting through the usual clutter and confusion of the terminal.
The team moved like clockwork. Whether it was government IDs, customs, or airline checks, they always seemed one step ahead. I appreciated the calm confidence and transparency—they explained each step without overwhelming me with too much information.
What really stood out was the customized attention. It didn’t feel like a cookie-cutter service; it felt tailored just for me.
One of the best parts? Clarity around costs. I received the full quote upfront, and it matched exactly what I paid—no surprises. And knowing someone was handling the logistics gave me peace of mind to focus on more important things, like preparing for my trip.
Verdict: ⭐⭐⭐⭐⭐
If you want to bypass all the airport hassle, streamline your journey, and treat yourself to an experience that’s comfortable, reassuring, and outright efficient, look no further than JODOGO. Their JFK airport assistance service delivered above and beyond—I felt more like a VIP than just another traveler.
25 August 2025
Unprompted review
Reply from JODOGO
Dear Sailesh
Thank you so much for your detailed and wonderful review! We’re thrilled to hear that your experience at JFK with Mr. James and our team felt smooth, seamless, and even enjoyable. Our goal is always to make airport journeys stress-free, personalized, and efficient, and it’s fantastic to know that this came through in your visit.
We’re especially glad that the clarity around costs and the tailored attention made your experience feel VIP. Your kind words motivate us to continue delivering this level of service for all our travelers.
We truly appreciate your recommendation and look forward to assisting you on your future journeys.
Warm regards,
Team JODOGO
Mrs Dimitri got me to my transit in…
Mrs Dimitri got me to my transit in time with a very short window & the price of this company was the best in comparison to many others - would recommend.
28 August 2025
Unprompted review
Reply from JODOGO
Dear Maryam
Thank you for your kind words! We’re so glad Mrs. Dimitri was able to assist you smoothly through your tight transit window. It’s wonderful to hear that you found our service both reliable and great value. We truly appreciate your recommendation and look forward to helping you again on your travels.
Warm regards,
Team JODOGO
Great experience at DFW
Great experience at DFW, prompt communication and co-ordination. The greeter Abram was very professional and helped us in immigration and luggages (we had quiet a few big ones). Overall great service.
22 August 2025
Unprompted review
Reply from JODOGO
Dear Srinivasan
Thank you for your wonderful feedback! We’re so pleased to hear that you had a smooth experience at DFW. We’ll make sure to pass along your appreciation to Abram—his professionalism and support, especially with immigration and handling big luggage, are exactly the standards we strive for.
It’s great to know our communication and coordination met your expectations. We truly appreciate your trust and look forward to assisting you again on future journeys.
Warm regards,
Team JODOGO
Excellent service in Milan airport
Excellent pre- service by communicating via WhatsApp. Great service at the airport - Davide was very helpful and patient with my mum even through they didn’t speak the same language!
23 August 2025
Unprompted review
Reply from JODOGO
Dear Marina
Thank you for sharing your kind feedback! We’re delighted to hear that you had an excellent experience from the very start with our WhatsApp communication. A special thanks for recognizing Davide — we’ll be sure to share your kind words with him. His patience and care, even across a language barrier, truly reflect what JODOGO stands for.
We’re so glad your mum was well looked after, and we look forward to assisting you again in the future.
Warm regards,
Team JODOGO
The experience was incredible, will repeat for sure
The experience was incredible. They were available for us all the time.
I have been using this company for all my travels and they’re always on time. Even we are already in flight, they will arrange the service before landing.
17 August 2025
Unprompted review
Reply from JODOGO
Dear Mari,
Thank you for sharing your wonderful feedback! We’re so glad to hear that you’ve had such incredible experiences with JODOGO. Our team takes pride in being available at all times and ensuring everything is arranged seamlessly—even while you’re still in the air.
Your continued trust in choosing us for all your travels means the world to us. We look forward to being there for you on every journey ahead.
Warm regards,
Team JODOGO
Well done, JoDoGo
I've used JoDoGo for my 87 year old mother for 2 years. Their service is exceptional from start to finish. I'm a bit high maintenance in that I want the best experience for my mother. JoDoGo responds to every email/text in a timely and courteous manner. Their network spans the globe to ensure 24/7 communication. My mother experienced excellent service at the airport. JoDoGo is very coordinated and have met and exceeded our expectations from inquiry, to reservations, to post reservations, to managing my high expectations. This miraculous technological and engineering web works well. I thank JoDoGo and recommend them highly. -Viji
22 August 2025
Unprompted review
Reply from JODOGO
Dear Viji,
Thank you so much for your heartfelt words and for trusting JODOGO with your mother’s travel care over the past 2 years. It truly means a lot to us to know that we’ve been able to meet—and even exceed—your high expectations. We believe that every journey should feel safe, seamless, and special, and we’re delighted to have delivered that for your mother.
Your appreciation of our team’s coordination, responsiveness, and global support motivates us to keep raising the bar. We are grateful for your continued trust and recommendation, and we look forward to supporting your mother’s travels for many years to come.
Warm regards,
The JODOGO Team
“I used this company’s services for my…
“I used this company’s services for my minor son while he was in the United States, and I was very impressed. They took care of everything quickly and efficiently, kept me updated the whole time, and reassured me from a distance. My son was treated very well from baggage check-in to VIP security. Excellent service — I highly recommend this company!” thank u to Terrance also .
16 August 2025
Unprompted review
Reply from JODOGO
Dear Coralie
Thank you so much for sharing your wonderful feedback! We’re truly delighted to know that you felt reassured and well-supported while your son was traveling. Taking care of our young passengers with the utmost attention and comfort is always our priority. We’ll be sure to pass along your kind words to Terrance — he will be very happy to know he made a positive impact. We greatly appreciate your recommendation and look forward to assisting you again in the future.
Thanks
Team JODOGO
Reply from JODOGO
Dear Shahar
Thank you for your kind feedback! We’re so glad you found our service timely, polite, and helpful. It means a lot to us, and we look forward to assisting you again soon.
Thanks
Team JODOGO
Great experience with the Jodogo meet…
Great experience with the Jodogo meet and greet service! I booked them for my wife, who was traveling with an infant at LAX. Communication was easy, and the greeter was there ahead of schedule, making everything go smoothly. Highly recommend!
31 July 2025
Unprompted review
Reply from JODOGO
Dear Hasantha
Thank you so much for your kind words and for trusting Jodogo to assist your wife and infant at LAX. We're truly glad to hear that everything went smoothly and that our team was able to provide timely and helpful support. Your recommendation means a lot to us!
We’re always here to make travel easier and more comfortable—whether for solo travelers, families, or business trips. We look forward to assisting you and your loved ones again in the future.
Warm regards,
Team JODOGO
Horrible - worst experience ever!
Company did not stick to any of the advertised promises:
- no English speaker
- met after immigration
- person meeting us did not know we had ground transportation arranegd through them - had to give them phone number
- luxurious groudn transportation was a 1960s van held together by duct tape and no functioning AC
- when trying to cancel departure service during the ride to the hotel in broken van, company acknowledged their fault but still charged 10% cancelation fee and refused to give any money back for arrival service
19 May 2025
Unprompted review
Reply from JODOGO
Dear Alf
We sincerely apologize for the experience you described—this is far from the standard we strive to provide at Jodogo.
Your feedback is deeply concerning, and we regret that we did not meet the expectations set by our service commitments. A fluent English-speaking assistant, timely coordination, and reliable ground transportation are all core parts of what we promise, and we are truly sorry for falling short.
We take full responsibility for the inconvenience caused. Our team is already investigating the incident in detail to ensure accountability with the local partners involved. While our policies include a cancellation fee, we understand your frustration and will review this case again internally to see if a resolution can be offered.
We value your feedback as an opportunity to improve and ensure no other customer has a similar experience. Please feel free to contact us directly at airportassist@jodogo.com so we can look into this further and make things right.
Sincerely,
Team JODOGO
These people are idiots
These people are idiots. I wrote to them asking for assistance with an international departure from Chicago on Qatar airlines; I sent them all of the flight information, time date, etc. Also that there were 5 heavy bags [books]. They wrote back and offered arrival assistance and help through customs for $425.00. I don't think they can read. Avoid them at all costs ... just one frustration after another. Dr. E
21 January 2025
Unprompted review
Reply from JODOGO
Dear Dr. E,
Thank you for your feedback, and we’re truly sorry to hear that your experience was frustrating.
Upon reviewing the communication, it appears that the initial request submitted through our website was for arrival assistance, which is what our team responded to. We understand that you later clarified your need was for a departure service, and we sincerely regret that this caused confusion and impacted your impression of our service.
Our goal is always to provide clear, tailored support based on our clients’ needs, and in this case, the shift in request type may not have been handled as seamlessly as it should have been. We appreciate you pointing this out—it helps us improve how we follow up and verify details.
We’d welcome the chance to make this right or assist you in the future with the correct service in place. Please don’t hesitate to reach us directly at airportassist@jodogo.com.
Warm regards,
Team JODOGO
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