Before the Christmas after Melissa my family couldn't get the money I sent on their kobey transfer card I found it frustrating when she was told it was my side in the UK I found this frustrating u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus. Maybe look at more locations across the UK for those who are not yet doing... See more
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The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... See more
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I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned... See more
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Company details
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find the service straight forward and the rates competitive. We appreciate your support and look forward to serving you again soon.
Amber was great she said she would…
Amber was great she said she would expedite an email so my transaction can go through quickly. So I do appreciate. Waiting now to continue my transaction
30 July 2026
Reply from JN Money
Dear Valued customer, Thanks for the awesome review. We are happy to hear about your positive experience with Amber. It is encouraging to know that she offered to expedite your request. We value your business and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, thanks for the 5-star review. We value your business and can't wait to serve you again soon.
4 stars because some times especially…
4 stars because some times especially at nights it doesn't work
29 July 2026
Reply from JN Money
Dear Valued customer, thanks for taking the time to share your experience with us. We apologize for the inconvenience you have experienced when using our service, particularly during the evenings, we appreciate you bringing this to our attention.
Your feedback has been shared with our technical team for review as we continue working to improve the performance of our services. Thanks again for choosing JN Money Services.
So easy to send money to jamaica and pay bills
The company do well buy helping me to send money all over the world and get me tickets to travel all over
20 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find our service convenient and reliable. We value your business and can't wait to serve you again soon.
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that your transaction was completed quickly and that you were happy with the overall experience. We appreciate your business and look forward to serving you again soon.
Transaction went ok without any issues.
19 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that your transaction was completed quickly and that you were happy with the overall experience. We appreciate your business and look forward to serving you again soon.
Overall
Overall, I've had a good experience with Jamaica National Bank. There were times when I had difficulty logging into my account, which made it frustrating to access my services and send money. However, I contacted customer support, and they were able to identify and fix the issue. Since then, I've been able to log in successfully and send money without any problems. I appreciate that they resolved the issue, and I hope they continue improving the app's reliability to prevent similar login problems in the future.
19 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for taking the time to share your experience with us. We apologize for the inconvenience you experienced with logging into your account and understand how frustrating that can be. We are pleased that our Customer Support team was able to identify and resolve the issue and you were able to successfully access your account and continue sending money. Thanks again for choosing JN Money Services. We value your business and look forward to serving you again soon.
Transfers
Once I got the bureaucratic setup out of the way, the process of making transfers to the account is simple.
18 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are delighted to hear that you were happy with the overall experience. We appreciate your business and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, thanks for the 5-star review. We are happy to hear that you find our app easy to use and fast. We appreciate your business and look forward to continuing to provide you with convenient service.
Prompt and quick online service
Prompt and quick online service. It's such a pity the in-branch face to face service in Jamaica not as efficient.
15 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you have consistently had a great experience with our service and that you find our staff warm and supportive. We will be sure to share your feedback with the team. Thanks again or choosing JN Money Services.
I made a transfer to a Jamaican bank…
I made a transfer to a Jamaican bank account and the process was straightforward without any issues.
22 July 2026
Reply from JN Money
Dear Valued Customer, thank you for sharing your feedback with us. We are happy to hear that your transactions are processed quickly. We also appreciate your comments regarding the ease of sending your money transfer. Thanks again for choosing JN Money Services.
Navigation is good
15 July 2026
Reply from JN Money
Dear Valued Customer, thank you for sharing your feedback with us. We are happy to hear that your transaction was successfully processed and you found the process to be straightforward. Thanks again for choosing JN Money Services and we look forward to serving you again soon.
My experience has always neen great as…
My experience has always neen great as the customer representative is knowledgeable about their products offers and know how to direct you safely from start to finish They are caring and shows empathy when needs be
11 June 2026
Unprompted review
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review. We are happy to hear that you have consistently had a great experience with our service and that you find our staff knowledgeable and supportive. We will be sure to share your feedback with the team. Thanks again or choosing JN Money Services.
Staff is friendly and efficient
Staff is friendly and efficient, always go extra mile to solve any problems
21 July 2026
Unprompted review
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review. We are happy to hear that you have consistently had a great experience with our service and that you find our staff to be friendly, efficient and willing to go the extra mile. We will be sure to share your feedback with the team. Thanks again or choosing JN Money Services.
She greet me wit a warm on wonderful…
She greet me wit a warm on wonderful smile. Nt just today bt always . And as for today the service was brilliant
21 July 2026
Unprompted review
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review. We are happy to hear that you have consistently had a great experience with our service and that you find our staff warm and supportive. We will be sure to share your feedback with the team. Thanks again or choosing JN Money Services.
Reply from JN Money
Dear Valued Customer, Thanks for your positive feedback. We are happy to hear that you found our exchange rates competitive and our service easy and convenient to use. We truly appreciate your support and look forward to serving you again soon.
It's finally working after one (1) year.
19 July 2026
Reply from JN Money
Dear Valued Customer, thanks for the 5-star review. We are pleased to hear that the service is now working for you. If you experience any further issues or require assistance, please do not hesitate to contact us. Our team will be happy to help and ensure your concerns are addressed as quickly as possible. Thanks again for choosing JN money Services.
When I entered the receiver's…
When I entered the receiver's information and press next, it's still saying receiver information is needed and it kept happening over and over and it is frustrating. Took a lot to time before I finally got through and it happened with all the transactions I did.
11 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for taking the time to share your feedback with us. We apologize for the inconvenience you experienced while using our online service. A member of our online team will make contact with you immediately to investigate the issue you experienced earlier. We value your business and hope to serve you again soon.
Been a long time user but the service…
Been a long time user but the service is unreliable for the most part. Still feel like I dealing with personnel and systems that existed in the early 2000s. Perhaps developing an app may help with this. Also regular systems down time is very frustrating. Mainly use now due to them offering a slightly higher rate than the competition but the delays in paying the remittances in a timely basis and frustrations are not worth it!
10 July 2026
Reply from JN Money
Dear Valued Customer, Thanks for taking the time to share your feedback and for your loyalty over the years. We sincerely apologize for the frustration and inconvenience you have experienced. We are pleased to let you know that JN Money Services does offer a mobile app, which is available to customers in your region. The app can be downloaded from the App Store and provides a convenient way to send money and manage your transactions. We encourage you to give it a try if you have not already done so.
Thank you once again for your feedback. We appreciate the opportunity to serve you and hope to provide you with a great experience in the future.
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