I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more
Company replied
I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more
Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no fri... See more
Company replied
Company details
Written by the company
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Contact info
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, United Kingdom
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4.9
Excellent
687 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent products and excellent…
Excellent products and excellent service. Thank you.
25 November 2025
Great service great product 👍 quickly…
Great service great product 👍 quickly responds to emails brilliant all round thanks
24 November 2025
Good overall experience
Delivery was quick, items are clearly described on the site, postage was high for what I ordered
15 November 2025
Replacement oil lamp shade
After having knocked over my lamp and breaking the shade I was very pleased to find this company, John Moncrieff, where I could find a similar lampshade. It gives a lovely butterscotch glow and arrived very carefully packaged. Thank you!
14 November 2025
Contacted John Moncrieff for advice…
Contacted John Moncrieff for advice regarding accidental breakage of glass lamp shade. Was advised to send photo of lamp and thereafter recommended a suitable stock item. Replacement lamp shade fitted like a glove and delivered promptly.
21 November 2025
First class service and prompt
21 November 2025
Got to me fast.
Got to me fast.
Well packed.
Looks to be very good quality.
Just have to figure out how to get it onto the bloody lamp!
20 November 2025
Amazing work and great communication
Well packaged. Not yet put in place, but looks good.
7 November 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really pleased to hear you were happy with the communication and packaging. Even if it’s not in place just yet, it’s good to know it’s looking the part already. If you need any help once you’re ready to install it, we’re always here to assist.
First class product delivered by first…
First class product delivered by first class service
Thank you very much
18 November 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really glad to hear both the product and the service hit a first-class standard for you. We genuinely appreciate the kind words. If you ever need anything else, we’re always happy to help.
Reply from John Moncrieff Lighting Ltd
Thanks for the 5-star review — really glad to hear the shade made a nice replacement for you. If you need help with anything else for your lamp, we’re always here to assist.
Really good service.Promp and efficient…
Really good service.Promp and efficient and packed well.
11 November 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the lovely review — really glad to hear you were happy with the prompt, efficient service and secure packaging. If you need anything else or have another project on the go, we’re always here to help.
Just what I wanted delivered really quickly.
I searched for the items I ordered for ages before finding them at John Moncrieff Lighting. My delivery arrived super quickly and were exactly what I wanted.
18 November 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really glad you finally found exactly what you were looking for with us. Even better to hear the delivery arrived quickly and everything matched your expectations. If you ever need help tracking down more hard-to-find pieces, we’re always happy to assist.
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear you had a smooth, fuss-free experience with us. Always good to know our range of Aladdin spares helped you get exactly what you needed. If you ever need anything else, we’re always here to help.
really quick and brilliantly packed
6 November 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the great 5-star review — really pleased to hear your order arrived quickly and that the packing did its job. If you need anything else or are planning another project, we’re always here to help.
Reply from John Moncrieff Lighting Ltd
Thanks for the 5-star review — really glad to hear you found the website easy to use and that your order was handled quickly. If you need any help choosing parts or matching fittings, we’re always happy to assist.
Be prepared for a little wait...
I ordered a lampholder. When it arrived via a courier, it was wrapped protectively and securely. The downside was that it took 4 days from the time of order. This was stated upfront, but I kind of hoped a single lampholder might be delivered quicker. Anyway, it is what it is.
11 November 2025
Reply from John Moncrieff Lighting Ltd
Thanks for taking the time to share your feedback — we’re really glad to hear the lampholder arrived safely and well protected. We completely understand the feeling about the delivery time. While the 4-day turnaround was as stated, we know it can feel a bit slow for a single item, and we appreciate your patience.
If you ever need help with future orders or want advice on anything before you buy, we’re always here to assist.
Reply from John Moncrieff Lighting Ltd
Thanks for the great 5-star review — really glad to hear you found the website easy to use and that your order was well packaged and dispatched quickly. If you need help with anything else, we’re always here to assist.
Very excellent service
Very excellent service. Delivery was fast and packaging was very secure.
10 November 2025
Reply from John Moncrieff Lighting Ltd
Thanks for the fantastic review — really pleased to hear the service, delivery speed, and careful packaging all hit the mark for you. If you need help with anything else, we’re always happy to assist.
Reply from John Moncrieff Lighting Ltd
Thanks for the 5-star review — really glad to hear everything was fantastic for you! If you need anything else at all, we’re always happy to help.
Reply from John Moncrieff Lighting Ltd
Thanks for the great review — really glad to hear you found the website easy to use and that your parcel arrived safely and well packed. If you need help with anything else, we’re always here to assist.
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