I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more
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Review summary
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I emailed an enquiry and photos regarding a non standard lampshade to your company at 3.37pm on April 1st 2026. At 3.43pm I received a very helpful response from Amy Martin, Office Manager... See more
Company replied
I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more
Better than I could expect, John Moncrieff provided a friendly, useful, efficient and good value service. I would thoroughly recommend them. I just wanted a single length of glass tubing with no fri... See more
Company replied
Company details
Written by the company
John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.
Contact info
Unit 11 Clashburn Road Bridgend Industrial Estate, Kinross, KY13 8GB, Kinross, United Kingdom
- 01577864870
- amy@jmoncrieff.co.uk
- jmoncrieff.co.uk
4.9
Excellent
687 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from John Moncrieff Lighting Ltd
Thanks for your feedback. Great to hear you experienced a quick response, with your order well packed and delivered on time.
We appreciate your support.
Good quality product and customer service
Very speedy, helpful service. Lovely range of lights, good delivery too!
11 February 2026
Reply from John Moncrieff Lighting Ltd
Thanks for the great feedback. Glad to hear you found the service speedy and helpful, and that the range and delivery all met expectations.
Superb quality product.
Superb quality product. Patient, helpful and informative customer service. Rapid delivery. I have used them many times.
8 February 2026
Excellent company
Excellent company. I have two lights I bought from them years ago and the other day one of them got broken- I wrote to them and they immediately told me which glass lampshade we be an exact match for the one that was broken and it arrived very quickly and now that lamp is good as new. Very helpful and professional with a wonderful range of characterful lights.
9 February 2026
Great service and friendly website
Great service and friendly website.
Excellent packaging 📦 👌
8 February 2026
First rate service and delivery
First rate service and delivery. Fragile item extremely securely packed and very prompt delivery.
6 February 2026
Reply from John Moncrieff Lighting Ltd
Thank you for the fantastic feedback! We’re really pleased everything arrived quickly and in perfect condition. We appreciate you taking the time to leave a review.
The whole service was excellent
I think your service was excellent. The lampshades are perfect, they were packed extremely well. I was very pleased with how quickly they arrived. Thank you very much indeed
5 February 2026
Reply from John Moncrieff Lighting Ltd
Thank you so much for your lovely review. We’re delighted you’re pleased with the lampshades and that they arrived quickly and safely. We take real care with our packing, so it’s great to know that stood out. Thanks again for your support — it really means a lot.
Reply from John Moncrieff Lighting Ltd
Thank you for the great feedback! We’re so pleased you’re happy with the lampshades and parts, and that everything arrived perfectly. Really appreciate you taking the time to leave a review.
Efficient despatch
Efficient despatch, courier service used delivery as advised and on time..so refreshing to have such service, an increasing rarity in these times.
4 February 2026
Reply from John Moncrieff Lighting Ltd
That’s great to hear — thank you! We work hard to get orders out quickly and use reliable couriers, so it’s brilliant to know everything arrived on time as promised. Really appreciate you taking the time to share this!
chimneys
Good selection of lamp chimneys, delivery was good although I thought postage was a bit expensive. Communication was OK
3 February 2026
Reply from John Moncrieff Lighting Ltd
Thanks for your honest feedback — we appreciate it. We’re glad you were happy with the range and that delivery went smoothly. We will take your feedback into consideration regarding the postage. Thanks again for taking the time to leave a review.
Excellent service as usual. …
Excellent service as usual everything’s so well handled and packed.
1 February 2026
Reply from John Moncrieff Lighting Ltd
Thanks so much for your feedback! We’re really glad everything arrived safely and that the service lived up to expectations again. We’ll keep doing our best to make sure it stays that way.
Great knowledge and service
26 January 2026
Reply from John Moncrieff Lighting Ltd
Thanks so much for the feedback. We’re really glad you were happy with both the service and the support. It means a lot that you took the time to leave a review.
Reply from John Moncrieff Lighting Ltd
Thanks for the 5-star feedback — glad we could get the replacement sorted . We appreciate you taking the time to share your experience.
Reply from John Moncrieff Lighting Ltd
Thanks for the great review. We’re pleased to hear the service hit the mark and that you’re happy with both the product and the experience. Appreciate you taking the time to share the feedback.
The product was exactly what I was…
The product was exactly what I was looking for and arrived quickly.
23 January 2026
Reply from John Moncrieff Lighting Ltd
Thanks for the review — great to hear the product was exactly what you were looking for and that delivery was quick. We appreciate you sharing the feedback.
Very quick service and great customer…
Very quick service and great customer service re queries
21 January 2026
Reply from John Moncrieff Lighting Ltd
Thanks for the feedback — we’re pleased to hear the service was quick and that our team were able to support you effectively with your queries. Appreciate you taking the time to leave a review.
Delivery charge too high.
I ordered a small item that weighed just a few ounces and came in a box about 4 inches square.
The cost for delivery was £8.00. It was sent via DPD, who claimed we were not in when they called, despite house lights being on and a car in the drive. If the driver had rung our doorbell we would certainly have heard it.
I then had to drive to the next village to collect this item.
The item is as ordered, but I feel the this company should review the methods of delivery.
19 January 2026
Reply from John Moncrieff Lighting Ltd
Thank you for taking the time to share this feedback. While we’re pleased the item itself met expectations, we acknowledge your concerns around the delivery cost and the experience with the courier. Your concerns have been noted and will be factored into our ongoing review of delivery options and processes.
Reply from John Moncrieff Lighting Ltd
Thank you for the excellent feedback. It’s good to hear the team delivered a professional and knowledgeable service. We appreciate you taking the time to share your experience.
Good old fashioned service and attention to detail
It was lovely to find somewhere to still be able to buy the old fashioned articles I needed. The choice is excellent. The customer service was personal and swift. The items I wanted weren't in stock but they came me up to date with their progress. When the fragile items arrived they were very sensibly packaged so arrived intact. I would recommend this shop to anyone and will buy from them again
Thank you
13 January 2026
Reply from John Moncrieff Lighting Ltd
Thank you for the detailed review. We’re pleased to hear the range, communication, and level of service met expectations — especially around keeping you informed and ensuring fragile items arrived safely. It’s good to know the personal approach still makes a difference. We appreciate the recommendation and look forward to working with you again.
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