John Moncrieff Lighting Ltd Reviews 

705
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, including glass chimneys, lampshades, and other lighting components, which often fit perfectly. Many people highlight the excellent service, describing it as helpful, efficient, and friendly, with staff providing valuable advice and support. Reviewers consistently note the prompt delivery and exceptional packaging, ensuring fragile items arrive safely and intact. Customers appreciate finding a wide range of specific and often hard-to-find items, such as antique lighting parts and unique glass shades. The company's ability to provide exact matches and solutions for broken or old lamps is frequently highlighted, making old items good as new.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and fit of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and outstanding... See more

Quality

People report positive experiences with quality, consistently praising the high quality of products, such as... See more

Order

Users describe positive interactions with order, highlighting prompt delivery and well-packed goods that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for a replacement glass chimney for a antique wall light. Google kept directing me to Amazon & would have to be shipped from either the US or China. I came across John Moncrieff Lighting.... See more

Rated 5 out of 5 stars

Helpful advice leading to a successful purchasing experience. High quality shades. Superb packaging. The very large sized box proved essential as it took a couple of puncture hits in transit - but the... See more

Rated 5 out of 5 stars

I needed a replacement ceiling glass lamp shade for one I had broken . I came across John Moncrieff after doing some online research and found their lovely website. I emailed Scott in Sales for some... See more

Rated 5 out of 5 stars

I was looking for a new shade for a lamp for a while, after some online research came across John Moncrieff lighting. Had a phone call with Scott Gilmore about my requirements, he was very helpful... See more


Company details

  1. Lighting Wholesaler

Written by the company

John Moncrieff is an independent lighting specialist, offering a beautiful and unique selection of contemporary and traditional lights. We also offer a repair and restoration service to both individuals and companies, bringing your precious heirlooms back into action.


Contact info

4.9

Excellent

TrustScore 5 out of 5

705 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(705)

234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

you have everything for lamps, all the bits and shades.
The website works well and fragile items are dispatched in excellent packaging. It all turns up quickly at the time specified.
Great service

17 September 2025
Rated 5 out of 5 stars

Once again very good service .

Very good products which maintain the shades globes etc in my high pressure paraffin . There interface works works ver easily and is smooth in operation . Delivery and packaging excellent .

17 September 2025
Rated 5 out of 5 stars

Excellent site & customer service

Easy to use website & found replacement chimney & globe for our victorian lamp easily. Lots of choice too. Delivery arrived quickly & well packaged. Will definitely use again if need spare parts fir our old but beautiful lamp.

12 September 2025
Rated 5 out of 5 stars

I was unsure which part I was looking…

I was unsure which part I was looking for when ordering online, I rang up and the lady knew exactly what I needed and provided me with the correct information to complete my order. Very friendly and professional.

11 September 2025

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