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JLO Beauty Reviews 

166
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin hydration, glow, and the reduction of fine lines. Many users appreciate the high quality of the skincare, with some mentioning it works well even for sensitive skin, leaving it feeling younger and healthier. The pleasant packaging and overall user experience also contribute to strong satisfaction. However, some customers noted concerns regarding customer service, citing communication gaps, unhelpful representatives, and difficulties with return labels. A few also mentioned issues with the subscription service, such as unwanted auto-enrollment or problems managing shipments and the membership portal. A small portion of people also felt product quality was inconsistent or caused skin reactions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the effectiveness and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products for their immediate... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness, kindness,... See more

Subscription

Users describe ambiguous interactions with subscription services, with some appreciating the ease of changing... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I definitely feel like the products had an immediate impact on my skins glow and hydration. Looking forward to seeing how these work long term.

Company replied

Rated 5 out of 5 stars

It always is GREAT i just wish that sometimes give us clients a 25% off and not have to have a subscription to have more delivered after the first order with in 90 days, some of us it last longer than... See more

Company replied

Rated 5 out of 5 stars

One product that I’ve tried and I adore is their face wash,”That Hit Single”. I have lost count on how many I have purchased, for myself and to gift the family and friends. But what I so appreciat... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the JLo kit I originally received it as a gift and have purchased my next kit. It has dramatically changed the fine lines and wrinkles across my forehead and eyes ! Also I have very... See more


4.1

Great

TrustScore 4 out of 5

166 reviews

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4.1

All reviews

(166)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love all the products

I love all the products, and they are not heavily perfumed, making them safe for everyone, even those with allergies or sensitive skin. I am 64 and have been using the products for years and constantly get compliments on my skin. I know Jennifer is very conscious about her skincare routine and her complexion remains vibrant, smooth and youthful. Her living proof is what brought me to the products, and the way my skin looks and feels has kept me there.

26 June 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you for sharing your beautiful experience with us, Tami! It’s inspiring to hear how well our fragrance‑free formulas fit your routine and how confidently you’ve enjoyed them over the years.

Consistency truly makes a difference. With steady use of your JLO Beauty favorites, the formulas can help reveal even more noticeable smoothness, clarity, and long‑lasting radiance over time. We’re honored to be part of your glow journey and grateful for your continued trust.

Rated 5 out of 5 stars

Love the product and always on time

Love the product and always on time

22 June 2026
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Reply from JLO Beauty

Thank you for your lovely feedback, Michelle! We’re so glad to hear you’re enjoying your JLO Beauty essentials and that your orders arrive right when you expect them — your trust truly means a lot.

Consistency really makes a difference. With steady use of your JLO Beauty routine, the formulas can deliver even more noticeable radiance and long‑term improvements that build over time. We’re grateful to be part of your glow journey.

Rated 5 out of 5 stars

On top of having the BEST skincare…

On top of having the BEST skincare products on the market which not only WORK but look pretty in their packaging, they ALSO have the BEST customer service. I have always been treated so well whenever I have contacted them and they go out of their way to make sure that I am happy and

12 June 2026
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Reply from JLO Beauty

Thank you for sharing your experience with us, Debra! It means a lot to hear how much you enjoy our skincare and that your interactions with our team have been so positive.

Consistency truly makes a difference. When you keep your JLO Beauty favorites in your daily routine, those skin‑loving ingredients can reveal even more noticeable radiance and long‑lasting improvements over time. We’re truly grateful for your continued support and honored to be part of your glow journey.

Rated 5 out of 5 stars

JLo Beauty always has great service…

JLo Beauty always has great service when I call and it's super easy to purchase what I need when I need it. I feel the products really keep my skin looking and feeling great.

26 June 2026
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Reply from JLO Beauty

Thank you for sharing your experience, Heidi! We’re delighted to know that connecting with our team has been smooth.

It’s wonderful to hear how well our formulas continue to support your skin and keep it looking vibrant. With consistent use, those visible benefits will only continue to grow. Thank you for choosing JLO Beauty as part of your skincare journey.

Rated 5 out of 5 stars

Nice product & great customer service

Nice product & great customer service. I am using JLO last 3-4 years. I love it!

26 September 2025
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Reply from JLO Beauty

Thank you for your lovely feedback, Aarti! We're so glad to hear that both our products and our support team have made your routine easier and more enjoyable.

It means a lot to know you've trusted JLO Beauty for several years. With consistent use, you’ll continue to see your skin looking and feeling its best. We truly appreciate your loyalty and are grateful you chose JLO Beauty as part of your skincare journey.

Rated 5 out of 5 stars

Customer service is always helpful and…

Customer service is always helpful and website is easy to navigate.

1 June 2026
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Reply from JLO Beauty

Thank you for sharing your experience with us, Lisa! It’s wonderful to know our team has been able to support you whenever you need assistance, and we’re glad your time on our site has been smooth and straightforward.

Thank you for recognizing our Customer Care team — we’re always happy to support our customers. We truly appreciate you choosing JLO Beauty as part of your skincare journey.

Rated 5 out of 5 stars

I’ve been using the sirum for years

I’ve been using the sirum for years

26 June 2026
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Reply from JLO Beauty

Thank you for your feedback, Teri! It's wonderful to hear that our serum has been part of your routine for so long — that kind of dedication means so much to us.

Always remember, consistency is key. With continued use of the Brightening Serum, those radiance‑boosting ingredients can deliver even more noticeable clarity, smoothness, and long‑lasting luminosity over time. We’re grateful to be part of your everyday skincare routine.

Rated 5 out of 5 stars

Great skin product

Been using JLO Beauty for a few years now and I love the way my skin feels and looks.

26 June 2026
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Reply from JLO Beauty

Thank you for your lovely feedback, Josephine! It’s wonderful to hear how our products has supported the look and feel of your complexion over the years — that lasting confidence is exactly what we hope to bring to your routine.

Consistency truly makes a difference. When you keep your JLO Beauty favorites in your daily lineup, those skin‑loving ingredients can deliver even more noticeable radiance and long‑term improvements. We’re grateful to be part of your everyday glow.

Rated 1 out of 5 stars

I cancelled this order over a year ago…

I cancelled this order over a year ago and now I started receiving this order again! Not happy!!!

17 April 2026
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Reply from JLO Beauty

We sincerely apologize for the inconvenience and understand how frustrating this must be, Marsha. We take this seriously and would like to review your account to ensure it is properly addressed. You may also manage your account through https://www.jlobeauty.com or chat with us on our website, or contact our Customer Service team at 1-800-704-7551, so we can assist you further and look into this for you.

Rated 2 out of 5 stars

the facial wash has dried up my skin

the facial wash has dried up my skin. I have had oily skin my entire life, I feel the more I use it, my skin becomes drier.

26 June 2026
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Reply from JLO Beauty

We’re sorry to hear about your experience, Roni. For best results, the JLO Beauty Gel Cream Cleanser is designed to be used by massaging it over a wet face, eyes, and neck, then rinsing thoroughly. It can be used daily, morning and night, as part of your routine. After cleansing, we recommend pairing it with the JLO Glow Brightening Serum to help balance the skin and support a more hydrated, radiant finish. Thank you for choosing JLO Beauty.

Rated 5 out of 5 stars

This product is the best thing I’ve…

This product is the best thing I’ve ever used. It makes my face feel so soft and smooth. It doesn’t feel heavy like other products. It’s light and I don’t even need makeup. It’s pricey but worth it.

10 December 2025
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Reply from JLO Beauty

Thank you for sharing your experience, Madelyn! We’re thrilled to hear how beautifully the formula works with your skin — that silky, weightless finish is exactly what we strive for. It also means a lot that you feel the results are worth the investment.

Consistency truly makes a difference. When you keep up with your JLO Beauty routine each day, those skin‑loving ingredients can deliver even more noticeable smoothness, radiance, and long‑lasting improvements. We’re grateful to be part of your glow journey.

Rated 3 out of 5 stars

You used to have the best customer…

You used to have the best customer service but now it takes forever to get someone on chat or on the phone. Please fix it!

5 March 2026
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Reply from JLO Beauty

We’re truly sorry for the difficulty you’ve had reaching our support team, Lana. Timely assistance is important, and your feedback helps us continue improving the service you receive. We appreciate the opportunity to do better, and we want you to know that JLO Beauty is committed to making your experience smoother moving forward.

Rated 4 out of 5 stars

Delivery is great packaging Is great…

Delivery is great packaging Is great products are amazing

19 June 2026
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Reply from JLO Beauty

Thank you for sharing your thoughts, Yessenia! We're thrilled to know everything from receiving your order to enjoying your skincare has been so satisfying.

With consistent use, you’ll continue to see your skin looking and feeling even better over time. Thank you for choosing JLO Beauty as part of your skincare journey.

Rated 1 out of 5 stars

I will give you ZERO stars if…

I will give you ZERO stars if possible.
I have return many packages, I have contacted customer service to cancel the shipments because I’ m under medical treatment for a ski condition. Still, you keep sending me this stuff that I don’t want and don’t need.

25 June 2026
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Reply from JLO Beauty

We’re sorry to hear about your experience, Hilda. Based on the concern you shared with us, we’ve gone ahead and canceled your account and waived the remaining balance. Here in JLO Beauty your health is our top priority. You’ll receive an email confirmation shortly with an overview of your canceled account and all related details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your beauty journey.

Rated 5 out of 5 stars

Called to advance an order of my…

Called to advance an order of my skincare products. Service was friendly, fast and efficient as it always is. Love these JLo skincare products. Have used them for years now. My skin looks younger and healthier than ever before!

20 June 2026
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Reply from JLO Beauty

Thank you for your wonderful feedback, Christine! We're so glad to hear that our team was able to assist you quickly and kindly, and it means a lot to know our products have remained a trusted part of your routine over the years.

Seeing your skin continue to look vibrant and healthy is exactly what we hope for, and with consistent use, those results will only keep improving. We truly appreciate your loyalty to JLO Beauty.

Rated 1 out of 5 stars

Do not sign up for this

Do not sign up for this, you cannot get out of it without cancelling your card.

25 June 2026
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Reply from JLO Beauty

We understand your frustration and appreciate your feedback, Beaudie. Our goal is always to provide transparent and positive experience. Please contact our Customer Care team so we can review your account and assist further, give us a call at 1‑800‑704‑7551 so we can help you directly.

Rated 5 out of 5 stars

I love my JLO stuff..

I love my JLO stuff... I'm used from the past 3 years... great quality and good price with my suscripción 😍💓 love it 😀 Gracias JLO ❤️

25 June 2026
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Reply from JLO Beauty

We love hearing this, Lilian! It's wonderful to know how much joy our products bring you and that you've stayed with us for so long.

With steady, consistent use, you’ll continue to see your skin looking and feeling its best. We truly appreciate your support and are glad you chose JLO Beauty as part of your skincare journey.

Rated 5 out of 5 stars

I love this skincare

I love this skincare! It makes my skin feel alive!

25 June 2026
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Reply from JLO Beauty

Thank you for your lovely feedback, Antoine! We're so glad to hear our skincare brings that energized, healthy look to your complexion — that’s exactly what our formulas are designed to support.

Always remember, consistency is key. When you keep your JLO Beauty routine going each day, those skin‑loving ingredients can deliver even more noticeable radiance and long‑lasting benefits over time. We're grateful to be part of your glow journey.

Rated 4 out of 5 stars

JLO Beauty Products

The products are nice, but too expensive. I’ve scaled back on the products. In general, the customer service is good.

25 June 2026
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Reply from JLO Beauty

Thank you for sharing your thoughts, Annette! We’re glad to hear you’re enjoying the products and that our Customer Service team has been helpful. We understand that staying within a budget can be challenging, and price is always an important factor.

As a JLO Beauty member, you get access to exclusive discounts and full control of your account through the member portal, where you can easily make any changes that fit your needs.

With steady, consistent use, the benefits of JLO Beauty become even more visible and rewarding over time. Your commitment to caring for yourself is truly inspiring, and we’re honored to be part of your routine.

Rated 5 out of 5 stars

All good

All good, been ordering & have a subscription. Great everyday hydration
Highly recommmend!
What I would like since I subscribe to the Block Buster Moisturizer, is free shipping!
Now that would be a nice perk for my subscription!

24 June 2026
JLO Beauty logo

Reply from JLO Beauty

Thank you for your wonderful feedback, Cheryl! We're thrilled to hear it has kept your skin feeling deeply hydrated day after day, and we truly appreciate your continued support.

Keeping That Blockbuster in your everyday routine allows its moisture‑boosting ingredients to deliver even more noticeable smoothness and long‑lasting radiance over time. We’re grateful to be part of your skincare journey and excited for the glow that continued use will bring.

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