I was looking for a game for my other half as a present and came across this company's website. I had not heard of them before so was a bit apprehensive but the pricing of the product was much better... See more
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Great price fast delivery was unsure at first because I had not heard of J&L before but so glad I did nearly half the price of everyone else and a better around service thank you.
I don’t review often but this company certainly deserves one. Ordered during my lunch expecting to receive the game a couple days later and it came within 24 hours! (At no extra cost!) Cheapest on... See more
Company replied
Pre ordered Mortal Kombat 1 about 5 days before release, received the game on release day so very happy with the service. Had an email the day before to say it was despatched, was good to be kep... See more
Company replied
Company details
Written by the company
We're a Video Games Online Retailer stocking new releases and old favourites from Nintendo Switch, Microsoft Xbox, PS4, PS5, NDS, PC. We are a husband and wife team with over 20 years experience in the industry. We often rope in the family for help too! We're passionate about our business and the industry and grateful to our customers, who contribute massively to putting trade back into the hands of independent companies like ours. Having started out on Amazon and Ebay and now with a loyal following, we have our very own website! We hope to expand our catalogue over the coming months to include peripherals, computer consoles, used games and merchandise.
Contact info
Birch Tree Ave, BR4 9EJ, West Wickham, United Kingdom
- 02084020422
- lucy@jlgamingltd.co.uk
- jlgamingltd.co.uk
4.8
Excellent
320 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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delivered item very quickly
26 November 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
A great company!
Easy to order, free delivery and very efficient service. Definitely recommend. Thank you.
18 November 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
A great experience
It was a bit worrying ordering from a company which I hadn’t heard off but everything worked out well. There was no update on delivery but the item came really quickly so it wasn’t a great issue. I would certainly use this company again
15 November 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Very quick delivery!
15 November 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Lovely surprise for my grandson's…
Lovely surprise for my grandson's Christmas present. He’s wanted this game for such a long time. He will be over the moon
15 November 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review and we're so happy your grandson will be enjoying his Christmas present!
Ordered and received item the next…
Ordered and received item the next day..Unfortunately I had ordered the wrong product. Communication was great and the day it was received back my money was refunded in full. Great service.
13 November 2023
Reply from J&L Gaming LTD
Thank you Pamela, we appreciate lovely customers like you.
Amazing job!!
I preordered the game like a day or 2 before release and it showed up on release date in mint condition, sealed and everything! Also the game itself is an absolute blast, highly recommend it!
12 November 2023
Reply from J&L Gaming LTD
Thank you for your order and review and we are so glad you are enjoying the game!
Order arrived promptly.
4 November 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Easy process!
Fast, efficient delivery of a very reasonable price. Definitely recommend. 👍
10 November 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Reply from J&L Gaming LTD
Thank you for your purchase and recommendation!
Almost perfect
Just over a week ago I ordered two games from J&L for the first time. I ordered them at 2.30pm and they arrived the following day in perfect condition. There are two reasons for not giving 5 star.
First a minor one, I received the dispatch email 2 seconds after the confirmation of the order. This is obviously physically impossible. Whilst I'm sure there is an innocent explanation, such as the system automatically sending it out when the that order is the next one to be packaged or some other reason. It is a little unsettling and might be better sent out after the order is packaged.
Second, this is the far more important one. I received no tracking information at all. Royal Mail usually send two emails to delivery targets, the first on the day it's collected containing a delivery estimate and the second on the day the parcel is out for delivery(I can only guess you had them send the emails to you, rather than to the me as is usual). As chance would have it, someone would have been home for the next few days at the time our post usually arrives. However this is not always the case, making delivery notification emails important(our neighbours work on all weekdays, so at times there would be literally nobody at home or at our neighbours to sign for the parcel causing a great deal of issues).
If you address these issues, particularly number 2. It would be a 5 star performance no doubt!
2 November 2023
Reply from J&L Gaming LTD
Hi and thank you for the constructive feedback!
We had this same issue with dispatch emails some time ago and managed to rectify it but the system seems to have re-set itself. Our system is set up to automatically feed orders into Royal mail's click and drop system, but when it goes across it has been automatically triggering an email, which causes an issue, especially with pre-orders. Otherwise it's not too much of an issue when we send out the same day. They are marked as dispatched when they are printed off and subsequently packed ready to be picked up. I've now managed to reset this again so it will be triggered manually when ready to go, so thanks for letting us know.
With regard to the Royal Mail tracking info, this was still set up correctly to send to customer, so I'm unsure what has happened there. A couple of factors may have affected this, like the order being made with a different email to that set up with your royal mail notification settings or no phone number on the check out information. Otherwise everything is set up correctly our end for this.
I'm glad you received and are happy with your order.
All the best,
J&L Gaming
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Nice service with nice people.Thank you…
Nice service with nice people.Thank you 👍👍👍👍👍👍👍🤝🤝🤝🤝🤝
28 October 2023
Reply from J&L Gaming LTD
Ah that's lovely to hear! Thank you for your purchase and review!
Reply from J&L Gaming LTD
Thank you for your purchase and review and we're so glad we could be of help!
First Purchase of Many!
I have not made a purchase from J&L Gaming before; however, after reading the positive reviews on Trust pilot I decided to go ahead and buy a PS5 game as it was the best price on the internet I could find. The game arrived very quickly with no issues at all. Highly recommend!
14 October 2023
Unprompted review
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Order new Assassin Creed on Friday and…
Order new Assassin Creed on Friday and come in Saturday,so very quick delivery
14 October 2023
Unprompted review
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Reply from J&L Gaming LTD
Thank you for your purchase and review!
Absolutely brilliant
Absolutely first class service,ordered game in the afternoon and received it the very next day to the delight of my son thank you
28 September 2023
Reply from J&L Gaming LTD
Thank you for your purchase and review!
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