There are three positive areas of my experience I would like to mention: (a) My Order arrived quickly; (b) Both Inner and Outer Packaging were in excellent condition; and (c) It was left in my Safe Pl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... See more
Company replied
JL Brooks is hands down the best place to stock up on crisps and snacks! The range they offer is fantastic—whether I’m after my classic favourites or trying something new, they always have plent... See more
Company replied
I'd put collection on the order, a lovely person from JL Brooks emailed to ask if this was correct and, because I'm an idiot, I said yes. I then realised that they weren't where I thought they were a... See more
Company replied
Company details
- Catering Food and Drink Supplier
- Beverage Distributor
- Cash and Carry Wholesaler
- Confectionery
- Confectionery Wholesaler
Written by the company
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Written by the company
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Contact info
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, United Kingdom
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good to order from and delivery…
Very good to order from and delivery done in fair time the only thing I can say is the emails do my head in that’s why I don’t order too much from them but otherwise I would highly recommend them
7 January 2026
Unprompted review
Reply from JL Brooks
Hi Paul,
Thank you for your feedback!
We’re glad to hear you’re happy with our service and delivery times. We completely understand that too many emails can be a bit much, maybe we need to work on our “email diet”! 😉
We really appreciate your recommendation and your support.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Fast delivery friendly delivery driver…
Fast delivery friendly delivery driver products exactly as described
14 January 2026
Reply from JL Brooks
Hi Peter,
Thank you so much for your kind words! We’re delighted to hear you had a smooth experience with fast delivery and friendly service, and that the products were just as expected. 😊
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Great service as always
Great service as always from the team, order placed on Monday and delivered on Wednesday. Delivery person was friendly.
12 January 2026
Reply from JL Brooks
Hi Michelle,
Thank you so much for your kind words!
We’re delighted to hear your order arrived quickly and that you had a positive experience with our delivery team.
We really appreciate your repeat business, thank you.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Richard,
Thank you very much for your 5-star review!
We’re delighted to hear that your delivery was quick and that our customer service team was extremely helpful. Your kind feedback really means a lot to us and helps motivate the whole team.
Thank you again for choosing JL Brooks, your custom is truly appreciated.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
JL cancelled my order after it was shipped…
After I had place the order got confirmation and then had another email saying the parcel was shipped. The order was then cancelled by JL brooks with no information on why it was cancelled
8 January 2026
Reply from JL Brooks
Hi Wayne,
Thank you for taking the time to leave your feedback. We’re very sorry for the confusion and frustration caused by the cancellation of your order without clear communication.
After looking into this, it appears the issue was due to a training oversight with one of our newer team members. This has now been addressed, and our procedures reinforced to prevent this happening again.
The cancellation was necessary because the Lister’s Chorizo we had in stock was very short-dated, and no fresh stock was due to arrive within a suitable time frame. However, we should have communicated this clearly to you, and we sincerely apologise for not doing so.
Thank you again for your feedback and understanding.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Great value!
8 January 2026
Reply from JL Brooks
Hello Fabio,
Thank you very much for your 5-star review!
We’re really pleased to hear you found the order to be great value. Thanks again for choosing JL Brooks, enjoy your Uncle Alberts.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Easy not nonsense purchase
Easy not nonsense purchase, as described super fast delivery.
7 January 2026
Reply from JL Brooks
Hi Kath,
Thank you so much for your fantastic review!
We’re thrilled to hear you found the purchase easy and that your order arrived quickly. Your feedback really means a lot to us.
Kind regards,
Selina
JL Brooks Customer Service Team Member
I am still waiting for my items…
I am still waiting for my items although they were expected some time ago.
5 January 2026
Reply from JL Brooks
Hi Max,
I’m so sorry to hear that you were disappointed and that you didn’t see any of my emails informing you of the issues we were experiencing due to the extreme weather conditions we recently had, including Storm Goretti. It’s such a shame to receive a disappointed review when these delays were unfortunately out of our control, and some communications were missed along the way.
I do hope you enjoy the Pomme Bears, and thank you again for your order. Your custom is very much appreciated, and we hope to provide a smoother experience for you in the future.
Kind regards,
Selina
JL Brooks Customer Service Team Member
Fabulous service
1 January 2026
Reply from JL Brooks
Hi Sarah,
Thank you so much for your kind words!
We’re thrilled to hear you enjoyed our service and really appreciate your custom.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Very good prices and service
2 January 2026
Reply from JL Brooks
Hi John,
Thank you so much for your lovely review!
We’re delighted you’re happy with our prices and service, it really means a lot to us.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Excellent service- lots of choices-…
Excellent service- lots of choices- fast delivery A1++++
28 December 2025
Reply from JL Brooks
Hi Gary,
Thank you so much for your fantastic review!
We’re really pleased to hear you’re happy with the range, service, and fast delivery. Your feedback means a lot to us and we look forward to you shoping with us again soon.
Kind Regards,
Selina
JL Brooks Customer Service Team
Quality products
Quality products. Very fast delivery. I have used this company numerous times and would gladly use them again.
29 December 2025
Reply from JL Brooks
Hi Kevin,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the quality of our products and our delivery service. We really appreciate your continued support and look forward to your next order again in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team
Reply from JL Brooks
Hi Michelle,
Thank you for your feedback!
We’re delighted to hear you found ordering easy and your delivery quick. We really appreciate your custom!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Alan,
Thank you for your kind feedback!
We’re delighted to hear your order arrived promptly. We really appreciate your support and look forward to your custom again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Bought huel in bulk far cheaper about…
Bought huel in bulk far cheaper about £3.12 a unit vs £3.80 in stores. Good price and delivered quickly. Would recommend
7 December 2025
Reply from JL Brooks
Hi Chris,
Thank you so much for your kind words!
We’re delighted to hear you found our bulk pricing great and enjoyed the quick delivery. Your recommendation means a lot to us!
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Sue,
Thank you so much for your kind words!
We’re delighted to hear you enjoyed our service, fast delivery, and products. We really appreciate your support and look forward to seeing yo revisit our site again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Crisps were stale
Crisps were stale. When I contacted them, they said they were just whilesalers and gave me a link to contact the manufacturers directly.
6 December 2025
Reply from JL Brooks
Hi Michael,
Thank you for taking the time to leave your feedback.
I’m sorry to hear that you were disappointed with the crisps you received. As a wholesaler, we do not manufacture the products ourselves; however, I was hoping that the details I provided would allow you to contact the manufacturer directly, as they are best placed to investigate quality concerns and offer a suitable resolution.
I do hope you were able to contact the manufacturer directly, as they are always keen to ensure customers have a satisfying experience with their products.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi Ian,
Thank you so much for your kind feedback!
We’re thrilled to hear you’re happy with our fast delivery and service. Your custom is greatly appreciated, and we look forward to serving you again soon.
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi David,
Thank you for the great review! We like to keep things exactly that way. No fuss, no aggro, job done ✔️😄
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
Reply from JL Brooks
Hi David,
Thank you for your fantastic feedback!
We’re delighted to hear your order was delivered on time. We really appreciate your support and look forward to your custom again soon.
Enjoy the R Whites Raspberry 😊
Kind Regards,
Selina,
JL Brooks Customer Service Team Member
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