JJ's House Reviews 11,040

My daughter came across this site whilst looking for bridesmaid dresses for her wedding.
As no heard of this company was a bit dubious, but on ordering a couple of bridesmaid dresses was surprised with the quality of the fabric & weight of the dresses'. The one was a maternity dress that we had to have adjusted by a seamstress & they found it no issue to adjust.
We also ordered 2 made to measure bridesmaid's dresses' & was very pleased that they fitted perfectly - even after measuring a few times & even after allowing a bit for growth as we ordered them a few months before the big day.
The only disappointment was the mother of the brides dresses we ordered - measured a number of times before picking the size that matched the measurements, only to find they were way too big :(
However, we returned these for a refund, & received the majority of the outlay back as there was a handling charge to pay.
overall, very pleased with the bridesmaids dresses' & the made to measure ones.

After reading similar reviews, I am going to state facts before the company replies with anything that may be untrue.

I ordered two dresses on 12/03 - both in stock. It was not shipped until 29/03 (over two weeks later) and marked as delivered on 07/04 - nearly a month after ordering.

After seeing the delivered status and image of the delivered package, I checked and it was not there. I checked with neighbours and it was no where to be found. The parcel was left in an unsafe location (a broken bin in the front garden as per delivery image) and was not delivered into my possession. For an order exceeding £300, I would have expected a secure delivery method such as a signed-for service.

I had contacted them via their website explaining all of this on 09/04 (as their policy states to wait 48hrs incase the order arrives).

The responses I received were unhelpful, inconsistent and contradictory.

I was initially asked whether a neighbour or relative had accepted the parcel, despite there being no signature required and no relatives to have done so. I explained this to them and explained again, that I already checked with neighbours. They responded stating they are keeping in touch with the delivery company and "highly advised" to contact them to expedite the resolution of my issue.

I emailed back and explained that the package was left in an unsafe location as per the image, and I asked why this package was not sent "signed for" to be safely delivered into my possession. I also stated that as they are the seller, it is their responsibility to contact the courier to resolve this and raise any necessary claims, especially as I paid extra for shipping protection.

They then stated that I must contact Royal Mail and request a "statement of proof of lost" with them, which was already the first contradiction to their initial email. I was confused why responsibility was being shifted onto me.

I explained that this is the seller’s responsibility. As the sender, they hold the contract with the courier and are responsible for raising any investigation or claim. Under the Consumer Rights Act 2015, goods remain the seller’s responsibility until delivered into the customer’s possession. And how dissatisfied I was with the customer service and the fact I had not received an apology for this issue considering my event is coming up and I am now without a dress.

Despite this, they used the excuse that it is a practical limitation for them to contact the courier and continued to insist that I obtain confirmation from Royal Mail before they would take action. This contradicts both consumer law and their own shipping protection policy, which states they will reship items if they are lost or not received

They said that in order for them to process a full refund or file a claim on my behalf, they are required to obtain an official loss confirmation. Yet another contradiction as the entire email thread was confirmation that my package is lost as I had not received it. They said they needed a response from Royal Mail as evidence, which is exactly what the company should be liasing with the courier to obtain?

I then had to explain to them, that they hold the contract with Royal Mail and therefore have full authority to contact them directly to raise an investigation claim, and that I had given them all necessary information they needed to do so.

They yet again attempted to shift responsibility back to me by saying: "as we mentioned previously, we have not received any documentation from you regarding the situation with Royal Mail—whether that be a formal loss confirmation, investigation results, or even an email acknowledging the issue. Without this information, we are uncertain whether the shipping company will proceed with an investigation." which is clearly AI writing, and contradictory to the entire email chain as I had repeatedly explained my issue and the fact that they should be contacting Royal Mail for this required information they need.

They then said they would handle it and to contact them if I don't hear back by 22nd April. I message them 24th April to then be told that I must contact Royal Mail.

At no point was a resolution proactively offered. The shipping protection was not honoured. Instead, responsibility was repeatedly shifted onto me, requiring unnecessary time and effort to pursue something that should be handled by the seller.

As a result, I have had to escalate the matter through my payment provider.
Very disappointing experience, particularly given the value of the order and the lack of accountability in resolving a missing parcel.

Easy to order, great choice and selection of colours. Perfect sizing and amazing quality garments. Kept up-to-date with processors and delivery's really good communication.

A very clear and easy experience using the try-on service.
Easy to return as well.
Such a brilliant service to provide options for choosing bridesmaid dresses.

Easy to use website. Accurate product descriptions, great pricing, fast delivery. Dress is beautiful and fits perfectly 🥰

The dress was perfect ! Just as described size was spot on .. just have to get it hemmed I’m short 5’3 so that’s usually a thing ! Highly recommend! Shipping was not long either !

I have used JJ House a number of times and found them very reliable and the quality of the items I have purchased has always been very good. I used them a few years ago for a made to measure mother of the bride dress, then again for my own wedding for bridesmaid dresses, my own wedding dress, veil and other accessories. All good quality and delivered in the stated timescale.

Chose to try before committing to my dress. This is a great service. I am delighted with the dress and have now purchased it.
The quality is fabulous and the communication from JJ regarding delivery was great.

Great service. Order arrived a week before advised delivery day. Colour was as online. Unfortunately had to return as no longer required. Return service easy to use and advised a week after sending back that refund was being sent. Will definitely keep in mind for any future events.

So pleasantly surprised with the quality and fit of the dresses we've ordered thus far. JJ's House makes me wish we had more events scheduled for which we needed dresses!

Dress was true to size, looks like image advertised, decent quality and shipped quickly. Very pleased. Would recommend and will use company again.

Easy and love the dresses

The info provided before and after the purchase and shipping was great. Quick replies to my questions, the dress was *gorgeous* and fit like a glove, quality fabric.

Easy purchase, Great delivery and the products are Great quality vs price, the size are very easy to choose and they fit very well. Highly recommended

Definitely 5 stars plus!!! The website is very easy to navigate and some of the specials and discounts they have available are really good too and you end up saving lots. Service and communication is really good and accurate when tracking the status of your order. Thanks JJs it has been hard finding a trustworthy online wedding store that has exactly what I was looking for and then get my items delivered on time and packaged professionally to avoid damage to my items.

Horrible quality, I wouldn't wear this outfit to a Halloween party let alone a formal event. I have tried for three days now to contact customer service, which appears to be an impossiblity. There was ZERO paperwork in the box. Just an ugly jumpsuit that smelled horrible. I have filed claim with PayPal.

Fast delivery and lovely dress

The quality of material and detail of the dress, along with quick shipping and great communication.

Initially, I was nervous about purchasing my wedding dress online, but JJ’s House was legit and delivered great service, value and quality! I am thoroughly impressed with this company and the bridal gown I received!

Product was exactly as described. Good quality.