J. Jill Reviews 190

Be prepared to wait 3 weeks before receiving your product and don’t expect their CS Department to be of any assistance!

DO NOT OPEN A CREDIT CARD WITH THIS COMPANY.
Both credit card and customer service is horrible! You cannot reach reach anyone on the phone. No matter what time you call, there is an automated message saying the wait time is very long and to go online to resolve problem. How about taking our phone number and calling the customer back?

Very upset that Amy M. did not expedite a new delivery of some dresses that were to arrive. She erroneously calculated the date as 6 business days, when in fact it was beyond that. I had wanted them for a special occasion, and now will need to scramble. they arrived in my location on the 11th of June, and I contacted you all on the 18th of June. Acceptance of the package was "pending" at that time (and still is). She could have offered to expedite a new package of the dresses I had ordered.

This was a very poor experience.

95% of my wardrobe is J Jill. Unlike other reviewers, if there is ever a problem Customer Service ALWAYS resolves it to my satisfaction. Most of the clothes are of exceptional quality, the sizing is usually perfect - very often the pictures don't do the garment justice. You can ask any question prior to buying and usually get a reply within a day. Most of the descriptions give very detailed measurements too. My ONLY complaint is that I am fairly tall and the closest store does not carry Tall sizes...so I usually order online. Shipping is usually free if you order enough and the sales are pretty fantastic.

Buying an item over 100.00 which is overpriced. Not a promotional code or free shipping offered? Not cool! I am going to shop elsewhere. J. Jill has lost something over the years. Overpriced clothing and stopped caring about the consumers. No more J.Jill for me!!

I placed an order with JJill which qualified for free shipping and they backordered an item. The item went on sale while still backordered, so I requested the sale price and they gave it to me, never mentioning that they added the shipping back in. When I saw the charge, I called to ask about it. Mona in customer service gave me grief, explaining policies. What Mona fails to understand is that they advertised merchandise they couldn't supply and they could have told me about the extra shipping charge, but they didn't. I could have added another item to the order to get free shipping or cancelled the backorder or used Shoprunner. They should discount items customers can't receive on time or at least offer options. Mona was unpleasant to deal with and worse yet, I feel ripped off.

I think j jill has a new supplier for their clothing. I have been wearing a size l for years. now that size is too small and I have lost weight. the staff at the store is wonderful but there is something wrong with the clothes and I worry that the store is trying to save itself by providing cheaper and lower quality clothing at higher prices

This review is for store #205. store manager Mary Semlak. It is a very well run store with excellent sales people. I always have a good experience . I give Mary thee store a 10 PLUS !!!

I received an e-mail saying that my account would be closed because I had not charged in the last 18 months. So they were looking forward for me to use so the account would not be closed out. Really! I think this is really insulting especially during Covid. It doesn't make me feel like shopping there again.

I thought I'd try out the down vests instead of going with the a well known other brand and I learned my lesson, never buy a down vest from a brand other than the well-known ones. The vest is priced very high for horrible quality. The zipper failed in less than a year and barely using it. I'm surprised how horrible the quality is considering the fact that their clothes are so pricey. They need to consider upgrading the quality of their clothes or lowering the prices tremendously. What a joke of a brand. On top of that, their customer service is horrible and they don't back up their faulty product. Horrible experience! Never again will I buy anything from them. It's not worth the price. Very unsatisfied.

Always happy with my experience with this company, with the exception of slow shipping (which I think is more the fault of FedEx). I have a store location nearby so I haven't had to return anything by mail.
I have not seen any decline in the clothing quality as other reviewers have mentioned, but as with any brand each season has some hits and misses. Prices are high, but in my opinion the quality is high enough to justify the price tag. I have also found sizing very consistent and when finding something I liked in-store I have been able to order it in additional colors, etc and get exactly the same fit. Everyone has different experiences, but I have been fortunate to have interactions only with wonderful, friendly staff in the store nearby, and I'm sure that has helped shape my opinion about the brand. (If someone experienced the opposite, I'm sure they would have a different opinion of the company overall.)

Love this brand!
Great products, great prices. I purchased in-store as well as online and so far so good. I also had their credit card which came in handy, it was easy to pay and had reasonable fees.

I have always bought J Jill clothing exclusively. They fit perfectly - better than any other store. This is no longer the case. Recently petite pants were at least six inches too long and I'm 5'2" - average "short". The quality is down, the prices are up and the fashion is gone. The stores are under stocked and if you want something on sale you better be small or extra small if you stand a chance at a purchase. It's so disappointing.

This company is amazing !!!! The clothing so beautiful and quality is worth every penny . Love the clothing and styles . The customer service in our store The Thousand Oaks mall in Ca is fantastic!!!! Amazing brand !!

Never been so angry trying to resolve
Late fees on my account paid in full balance of account was charged two $29. Plus one at $35.late fee NEVER GET A ACCOUNT FROM THESE IDOTS! I'm out the money you don't have to.

I am a total Jill woman. 99%

I bought a dress,didn’t fit,the material wasn’t good.Tried to return,they given me the run around for a month.And now,will not answer me at all.Not a respected company

Love the clothes. Shipping takes so long that you forget you even ordered it. Tracking your package will make you crazy! It’s in your city the day before it’s scheduled to arrive and then it takes a trip to multiple cities and weeks later it finally shows up. NEVER believe JJill when they give you an expected arrival date. Horrible horrible service.

We love our West lake Crocker Park jJill &jJill online l! A great shop for great finds for seniors & ppl young at heart ! Kudos Team JJill 💗

JJill offers free two day shipping through Shoprunners, so I don’t understand what the fuss is about regarding shipping. I’ve been a customer for years and haven’t had a problem.